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Appropriately organized work and employees’ concerns related to work from home during the COVID-19 pandemic : the case in Slovenia
Maja Rožman, Vesna Čančer, 2022, original scientific article

Abstract: Purpose: The main aim of the paper is to establish the effects of appropriately organized work as well as the effects of the employees' concerns related to work during the COVID-19 pandemic on work efficiency and work satisfaction among employees working from home during this period. The empirical research includes 619 employees in Slovenia, who participated in the survey during the COVID-19 pandemic. Design/methodology/approach: Structural equation modeling was used in exploring the effects between constructs. Findings: Based on the results, the authors found that appropriately organized work during the COVID-19 pandemic has a positive effect not only on the work efficiency of employees who work from home during the COVID-19 pandemic in Slovenia but also on their work satisfaction. Also, based on the results, the authors found that the employees' concerns related to work during the COVID-19 pandemic have a negative effect on the work efficiency and on the work satisfaction of employees who work from home during this period in Slovenia. Originality/value: The COVID-19 pandemic dramatically changed the way we live and work; therefore, this paper contributes to the creation of new working conditions and employee management during and also after the COVID-19 pandemic.
Keywords: COVID-19 pandemic, appropriately organized work, work efficiency, work satisfaction, employees` concerns
Published in DKUM: 03.07.2024; Views: 65; Downloads: 2
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Association between loneliness, well-being, and life satisfaction before and during the COVID-19 pandemic : a cross-sectional study
Mateja Lorber, Jožica Černe Kolarič, Sergej Kmetec, Barbara Kegl, 2023, original scientific article

Abstract: Good psychological well-being contributes to a satisfying life, reduces loneliness, and enables a better quality of life. Due to the COVID-19 pandemic, people worldwide have faced various challenges, which manifest in mental health problems, dissatisfaction with life and increased loneliness. This study aimed to investigate the influence of loneliness on mental well-being and life satisfaction among the adult population during the COVID-19 pandemic. A cross-sectional study was conducted between October 2021 and January 2022. A total of 664 participants took part in the survey, of whom 484 (73%) were female and 180 (27%) were male. Our results show that loneliness can explain 48% of the total variability in mental well-being and 52% of the variability in life satisfaction. The results show a higher level of loneliness and use of information and communication technology and a lower level of contact with relatives and friends, life satisfaction, and well-being during COVID-19 than they considered before the time of COVID-19. Study findings can help improve loneliness and mental well-being, and, consequently, life satisfaction.
Keywords: loneliness, well-being, life satisfaction, cross-sectional study
Published in DKUM: 10.04.2024; Views: 213; Downloads: 16
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A Framework for adopting a sustainable reverse logistics service quality for reverse logistics service providers : a systematic literature review
Ahmed Dabees, Mahmoud Barakat, Sahar Sobhy El Barky, Andrej Lisec, 2023, review article

Abstract: Reverse logistics has become a competitive need for sustainability. Lack of resources to apply reverse logistics solutions has severely impacted many supply chains’ costs and customer service, making it impossible to meet the expectations of return processing. In those conditions, client demands for higher service quality are the main drivers of effective sustainability operations. This study aims to establish the sustainable reverse logistics service quality (SRLSQ) theoretical framework offered by reverse logistics services providers (RLSPs). The study conducts a systematic methodology protocol by examining reliable academic periodicals using PRISMA guidelines based on the research scope and identified 56 papers from 2011–2022, with the main research focus on SSQ and RLSQ dimensions to develop a research framework. By re-evaluating those factors using the SRLSQ framework and by including sustainability into the service quality approach, this study expanded the practicability of reverse logistic service quality and sustainable service quality. The results point to a knowledge gap when it comes to quantifying the impact of reverse logistics operation process through a triple bottom line approach on customer outcomes, relationship quality (RQ), and mediation of operation risk factor, which could be examined within various contexts in subsequent work.
Keywords: sustainability, reverse logistics, sustainable reverse logistics service quality, customer satisfaction, operational risk
Published in DKUM: 09.04.2024; Views: 171; Downloads: 5
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Multilevel analysis of COVID-19 vaccination intention : the moderating role of economic and cultural country characteristics
Monika Lamot, Andrej Kirbiš, 2024, original scientific article

Abstract: Predictors of COVID-19 (coronavirus) vaccination have been extensively researched; however, the contextual factors contributing to understanding vaccination intention remain largely unexplored. The present study aimed to investigate the moderating role of economic development (Gross domestic product - GDP per capita), economic inequality (Gini index), the perceived corruption index and Hofstede’s measurements of cultural values—index of individualism/collectivism and power distance index—in the relationship between determinants of satisfaction with the healthcare system, trust in political institutions, conspiracy beliefs and COVID-19 vaccination intention. Methods: A multilevel modelling approach was employed on a sample of approximately 51 000 individuals nested within 26 countries. Data were drawn from the European Social Survey Round 10. The model examined the effect of individual- and country-level predictors and their interaction on vaccination intention. Results: Satisfaction with the healthcare system had a stronger positive effect on intention to get vaccinated in countries with lower perceived corruption and more individualistic countries. Trust in political institutions had a stronger positive effect on vaccination intention in countries with higher economic development and lower perceived corruption, while a negative effect of conspiracy beliefs on vaccination intention was stronger in countries with lower economic development, higher perceived corruption and a more collectivistic cultural orientation. Conclusion: Our findings highlight the importance of considering individual and contextual factors when addressing vaccination intention.
Keywords: COVID-19 vaccination intention, multilevel analyses, satisfaction with the health system, trust in political institutions, conspiracy beliefs
Published in DKUM: 08.04.2024; Views: 239; Downloads: 9
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Honey, there´s something on my mind --- : adverse consequences of negative and positive work rumination on attention to the partner, and the advantage of talking about it
Julia Schoellbauer, Sara Tement, Christian Korunka, 2023, original scientific article

Abstract: In the contemporary 24/7 working society, the separation of work and private life is increasingly turning into an unrealizable ideal. Ruminating about work outside the work context lets work spill over into private lives and afects the dynamics of workers’ private relationships. Although negative work rumination was linked to couples’ reduced relationship satisfaction, little is known about the mechanism of action and the impact of positive work rumination. Drawing on the load theory of selective attention, we hypothesize that both negative and positive work rumination occupy attentional resources and thus reduce workers’ attention to the partner on the same day. Lower levels of attention to the partner, in turn, should relate to lower levels of both partners’relationship satisfaction. However, sharing the work-related thoughts with the partner might support the resolution of the work issue the worker is ruminating about, which releases attentional resources and thus bufers the negative association between rumination and attention to the partner. We conducted a daily diary study and the fndings based on 579 daily dyadic observations from 42 dualearner couples support the proposed cognitive spillover-crossover mechanism and the bufer mechanism of thought-sharing. We conclude that negative and positive work rumination takes up scarce attentional resources and thus jeopardizes relationship quality. However, sharing thoughts with one’s partner seems to be a useful strategy for couples to maintain or even increase their relationship satisfaction in the light of work rumination.
Keywords: Diary study, Dyadic research, Relationship quality, Psychological availability, Spillover-crossover, Actor-partner interdependence mode, family conflict, perceptual load, relationship satisfaction, marital, quality, daily-diary, couples, stress, experiences depression, crossover, Psychology
Published in DKUM: 20.02.2024; Views: 273; Downloads: 10
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The development of e-banking services quality measurement instrument : MPQe-BS
Domen Malc, Jasmina Dlačić, Aleksandra Pisnik, Borut Milfelner, 2023, original scientific article

Abstract: Perceived service quality is a well-researched concept in the marketing literature. Several measurement scales have been proposed, including for banking services, but most apply to the physical service environment. On the other hand, there is a lack of instruments available to measure the quality of banking services in a digital environment. Nowadays, especially pushed by the COVID-19 situation and sustainable development goals promoted by the United Nations, digitalization of services is a new normal. It is often perceived as a green banking practice and a prerequisite to contribute to the SDGs and environment per se. The purpose of this paper is to develop and validate a perceived quality scale of e-banking services. The proposed measurement model was tested on a convenience sample of 335 respondents from Slovenia and Croatia via web-based questionnaires. Content validity, construct validity, dimensionality, and discriminant validity were assessed with EFA and CFA. The results prove that the instrument is appropriate for measuring the perceived quality of e-banking services. It measures six dimensions: efficiency, availability, contact, design, security, and fulfillment. Additional group analysis shows that the scale applies to different cultural contexts. The main limitation of the research is that the instrument measures only the perceived quality of e-banking services provided through online channels. The main theoretical and managerial implications are also discussed.
Keywords: perceived quality, customer satisfaction, e-banking
Published in DKUM: 16.02.2024; Views: 347; Downloads: 12
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The idea that digital remote learning can happen anytime, anywhere in forced online teacher education is a myth
Andrej Šorgo, Mateja Ploj Virtič, Kosta Dolenc, 2023, original scientific article

Abstract: An involuntary international experiment in which the entire student population was switched to digital remote learning due to the measures to stop COVID-19 put the paradigm of "anytime, anywhere learning" to the test. Online survey responses were obtained from 281 preservice primary and subject teachers. Using Structural Equation Modelling, connections were examined by inspection of path coefcients between constructs quality of personal digital technology, satisfaction, health, well-being, motivation, and physical activity. Problems with the quality of personal digital technology had a moderate infuence on all constructs except motivation. Satisfaction infuenced all constructs, well-being, and health the most. When comparing responses of the bottom and top third students based on the quality of personal digital technology, it was found that students who did not have the appropriate technology and workspace were less satisfed and sufered more. This is refected in an increased incidence of problems related to health, well-being, and physical activity, along with a decrease in motivation. At least for the technologically deprived, the paradigm of "anytime, anywhere learning" is a myth. The study highlights the need for educational institutions to provide adequate technology and workspaces for all students in order to support their well-being and motivation during remote learning.
Keywords: digital technology, health, online education, satisfaction, well-being
Published in DKUM: 15.02.2024; Views: 273; Downloads: 15
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Assessing Perceived Trust and Satisfaction with Multiple Explanation Techniques in XAI-Enhanced Learning Analytics
Saša Brdnik, Vili Podgorelec, Boštjan Šumak, 2023, original scientific article

Abstract: This study aimed to observe the impact of eight explainable AI (XAI) explanation techniques on user trust and satisfaction in the context of XAI-enhanced learning analytics while comparing two groups of STEM college students based on their Bologna study level, using various established feature relevance techniques, certainty, and comparison explanations. Overall, the students reported the highest trust in local feature explanation in the form of a bar graph. Additionally, master's students presented with global feature explanations also reported high trust in this form of explanation. The highest measured explanation satisfaction was observed with the local feature explanation technique in the group of bachelor's and master's students, with master's students additionally expressing high satisfaction with the global feature importance explanation. A detailed overview shows that the two observed groups of students displayed consensus in favored explanation techniques when evaluating trust and explanation satisfaction. Certainty explanation techniques were perceived with lower trust and satisfaction than were local feature relevance explanation techniques. The correlation between itemized results was documented and measured with the Trust in Automation questionnaire and Explanation Satisfaction Scale questionnaire. Master's-level students self-reported an overall higher understanding of the explanations and higher overall satisfaction with explanations and perceived the explanations as less harmful.
Keywords: explainable artificial intelligence, learning analytics, XAI techniques, trust, explanation satisfaction
Published in DKUM: 12.02.2024; Views: 329; Downloads: 25
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How do job-related constructs determine employee turnover? : Serbian hotels example
Marija Cimbaljević, Milena Nedeljković Knežević, Dunja Demirović Bajrami, Milosav Dunjić, Hamid El Bilali, Milica Rančić Demir, 2020, original scientific article

Abstract: In the hospitality industry, employee turnover is extremely high. It is often caused by minimal growth opportunities, intensive work, lack of flexibility, limited opportunities for promotion, lack of recognition, etc. Investment in human resources, strategies that maintain an adequate workforce and improve employee engagement is quite justified cost with multiple returns. The specific issue is that hospitality leaders often do not know the relationships between employee satisfaction, employee motivation and employee engagement, which may be the basis for understanding their intention to leave the job. The purpose of this study was to examine the relationship between the three job-related constructs: motivation, job satisfaction, and work engagement, as well as to examine their impact on employee turnover. The results confirmed a positive relationship between job satisfaction and motivation, satisfaction and work engagement, as well as the relationship between motivation and engagement. On the other side, the results showed that job satisfaction, dedication, and vigor negatively predict employee turnover. The findings may provide hotel managers with a foundation to understand this issue and assume where to direct their research and how to improve job conditions.
Keywords: job satisfaction, motivation, work engagement, employee turnover, hotel employees, Serbia
Published in DKUM: 26.01.2024; Views: 281; Downloads: 4
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Investigating the impact of supply chain management practices on customer satisfaction through flexibility and technology adoption : empirical evidence
Nourhan Ahmed Saad, Sara El Gazzar, Sonja Mlaker Kač, 2023, original scientific article

Abstract: The aim of this research is to empirically investigate the influence of supply chain management practices (SCMPs) on customer satisfaction through the mediating rolesof flexibility and technology adoption. A questionnaire was used to collect data from organizational consumers in the Egyptian context, in which hypotheses were analyzed through covariance-based structural equation modeling for 1009 usable questionnaires. The findings revealed the positive relationship between SCMPs and flexibility, technology adoption, and customer satisfaction. Moreover, it revealed the positive relationship between technology adoption and customer satisfaction, however, the direct impact of flexibility on customer satisfaction is not significant. Empirical evidence also illustrated that technology adoption can significantly mediate the relationship between SCMPs and customer satisfaction.
Keywords: customer satisfaction, Egypt, flexibility, micro, small and medium-sized enterprises, supply chainmanagement practices, technology adoption
Published in DKUM: 15.12.2023; Views: 20; Downloads: 5
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