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Association between triage nurses' job satisfaction and professional capability: results of a mixed-method study
Urška Fekonja, Matej Strnad, Zvonka Fekonja, 2022, original scientific article

Abstract: Aim This study aims to examine factors related to the job satisfaction of triaging nurses and their professional capability in the clinical setting. Background Triage is a complex process that relies on making decisions in favour of the patient and his treatment. The professional capability of a triaging nurse is an important psychological construct of job satisfaction. Methods The study used a mixed-method methodology, with data collection based on an explanatory research design. The research instrument in the quantitative part was a survey questionnaire, and in the qualitative part, a semi-structured interview. The results were integrated using the ‘Pillar Integration Process’. Results There are significant relationships between professional capability and job satisfaction. Six main topics were exposed: characteristics and traits, work organization, safety is the key, burdening circumstances, capability and self-evaluation. Conclusion Professional capability is associated with job satisfaction. The necessary managerial changes should be made to achieve job satisfaction and develop professional competence while focusing on already trained and competent triage nurses, as satisfied triage nurses will stay longer in the institution. Implications for Nursing Management The manager's job is to be aware of the level of job satisfaction, take care to develop their employee's professional capability and take action in case of disrupted balance.
Keywords: emergency, job satisfaction, joint display, nurse, professional capability, triage
Published in DKUM: 02.10.2023; Views: 108; Downloads: 14
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The importance of educational service quality for customer satisfaction and organizational reputation
Marjeta Ramovš, Borut Milfelner, 2023, original scientific article

Abstract: This paper aims to enhance the understanding of the concepts of service quality, customer satisfaction with service, and organizational reputation in the context of educational services. The conceptual framework for testing the relationship between the three constructs was developed and tested on a sample of 97 educational service users. The results showed no significant difference between perceived and expected service quality. However, a positive relationship was found between customer satisfaction and three subconstructs of perceived service quality. Also, a significant positive correlation between organizational reputation and three latent variables of perceived service quality and a positive relationship between satisfaction and organizational reputation.
Keywords: customer satisfaction, organizational reputation, service delivery, perceived service quality, educational service quality
Published in DKUM: 05.09.2023; Views: 63; Downloads: 5
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Time pressure, work-related spousal support seeking, and relationship satisfaction : spillover and crossover effects among dual-earner couples
Sara Tement, Katarina Katja Mihelič, Bettina Kubicek, 2023, original scientific article

Abstract: The present study examined how time pressure at work is transmitted to the home domain and how it affects individuals’ (spillover) as well as their partners’ relationship satisfaction (crossover). We examined the role of work-related spousal support seeking and proposed that it serves as a mediator of the spillover as well as the crossover process. We further explored whether the proposed spillover-crossover process is gender-contingent. Using a sample of 308 dual-earner couples, we found support for a positive link between time pressure at work and spousal support seeking. As hypothesized, spousal support seeking served also as a crossover mechanism. However, distinct spillover and crossover processes were found for men and women. These findings not only point to a new spillover and crossover mechanism but also highlight gender-specific patterns in the role of support seeking. As this coping strategy is feasible when job stressors are high, it should be considered a part of stress management trainings and organizational practices.
Keywords: spillover, crossover, time pressure, dual-earner couples, work-related spousal support, relationship satisfaction, gender differences
Published in DKUM: 13.07.2023; Views: 166; Downloads: 15
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Relationships between work-family balance, job satisfaction, life satisfaction and work engagement among higher education lecturers
Jasmina Žnidaršič, Miha Marič, 2021, original scientific article

Abstract: Background and Purpose: Our research examines the impact of work-life balance on work engagement, both di­rect impact as well as through job and life satisfaction. The main aim of our research is to empirically test relations between work-life balance, job satisfaction, life satisfaction, and work engagement among higher education lectur­ers from Austria, Croatia, Czech Republic, Germany, Serbia, and Slovenia. Methods: Using validated questionnaires, we collected data on work-life balance, job satisfaction, life satisfaction and their work engagement. The quantitative data for our analysis were collected through a survey of 164 online participants. Based on an extensive literature review, we have formulated five hypotheses, which we tested in one structural model by using structural equation modelling (SEM). Results: Our findings show that an increase in work-life balance positively relates to life and work satisfaction and that life satisfaction leads to an increase in work engagement. Conclusion: The knowledge of important impact of work-life balance, together with the understanding of the rela­tions between the researched constructs of work-life balance, life satisfaction, job satisfaction and work engage­ment, can strengthen teachers’ work engagement by respecting employees as actors in other roles and supporting work-family balance in the form of family-friendly policies and practices, and thereby contributes to the area of employee’s behaviour and improves the teacher’s productivity.
Keywords: work-life balance, job satisfaction, life satisfaction, organisationwork engagement
Published in DKUM: 15.09.2022; Views: 294; Downloads: 25
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Anxiety and Alcohol Consumption in Young Adults: The Moderating Role of Gender and The Mediating Roles of Avoidant Coping and Satisfaction with Life
Monika Ficjan, 2021, master's thesis

Abstract: Young adults are individuals facing responsibilities, privileges, opportunities, and important developmental changes that accompany the period of emerging adulthood. Increases in various mood changes, anxiety and depression symptoms, widespread use of coping strategies, increased alcohol consumption and alcohol related problems are not uncommon during this time. The main aim of the current study was to examine the relationship between anxiety and alcohol consumption among young adults. Additionally, the effect of gender as a moderator, and avoidant coping and satisfaction with life as mediators, was tested and analysed. The participants were a part of a large national study of young people’s mental health in Ireland (My World Survey 2). The final sample included 5859 young adults aged 18 to 25 years, 71,2% of whom were females. The measures used in the current study were Alcohol Use Disorders Identification Test, Anxiety Subscale in the Depression, Anxiety and Stress Scale, Avoidant Coping Subscale in the Adapted Coping Strategy Indicator and the Satisfaction with Life Scale. The results indicated that anxiety significantly predicted alcohol consumption, however, explained only 0,9 % of the total variance. The gender moderation analysis indicated that gender was a significant moderator in the relationship between anxiety and alcohol consumption. While the results notably indicated that increases in anxiety led to higher alcohol consumption in both males and females, the association was significantly stronger for the former. Further, avoidant coping was found to mediate the relationship between anxiety and alcohol use. Young adults that experienced higher anxiety symptoms were more likely to use avoidant coping strategies, which in turn led to higher alcohol consumption. Satisfaction with life did not mediate the relationship between anxiety and alcohol consumption. As such, the current study offers additional insights on the relationship between anxiety and alcohol consumption among young adults.
Keywords: young adults, alcohol consumption, alcohol-related problems, anxiety, avoidant coping, satisfaction with life
Published in DKUM: 31.05.2021; Views: 880; Downloads: 83
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Management coaching model and impact of its activities on employee satisfaction
Petra Cajnko, Suzana Kraljić, 2018, original scientific article

Abstract: The article tries to answer the research question: What is the potential additive effect on employee satisfaction when using management coaching model and its activities? The purpose of the article has been to form a model of management coaching and of the influence of its activities on employee satisfaction based on theory review and field study results. We have confirmed the main hypothesis (H1: Implementing management coaching model positively influences employee satisfaction) and all of the secondary hypotheses (Hi,j: Implementing activity "i" of the management coaching model positively influences factor "j" of employee satisfaction; i = 1, 2, 3, 4, 5; j = 1, 2, 3, 4, 5) with our empirical study, focused on the employees. The topic is of practical value and it will help managers in Slovenia and abroad understand the effect of the activities of coaching on employee satisfaction.
Keywords: coaching, satisfaction of employees, successfulness of an enterprise, management, model
Published in DKUM: 15.01.2021; Views: 594; Downloads: 43
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The impact of nurses` emotional intelligence on effective nursing leadership: a narrative literature review
Patricija Lunežnik, 2019, undergraduate thesis

Abstract: Introduction: The interest of this diploma work was to find out, how emotional intelligence of nurses influences effective nursing leadership in order to improve patient care and working conditions for nurses. Methodology: A descriptive working method with a systematic approach of searching the literature was used. International databases CINAHL, MEDLINE, Web of Science, ASSIA and PsycINFO were searched, covering the period from January 2009 to April 2019. Prisma was used for reporting evidence in a narrative review. Articles were screened by title, abstract and full text. Results: 406 records were identified through the database search, 18 records were identified manually. After removing the duplicates, 350 records were identified and screened by title. 89 records were screened by abstract and 36 records by full text. Suitable articles (n = 15) were analysed according to the aim, methodology, sample and results. They were also evaluated regarding hierarchy of evidence and the narrative review was made. Discussion: We discovered that there is an important link between effective leadership and emotional intelligence. Good emotional intelligence reduces stress, promotes effective communication and improves performance. Developing high emotional intelligence may be the most important part of effective leadership, which is essential in nursing and critical for optimizing costs, access and quality of health care.
Keywords: job performance, job satisfaction, motivation, burnout, interpersonal relationships
Published in DKUM: 18.11.2019; Views: 1388; Downloads: 223
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The use of the Kano model to enhance costumer satisfaction
Laura Južnik, Mitja Kozar, 2017, original scientific article

Abstract: Background/purpose: The interest of measuring customer satisfaction is reflected in its ability to gain customer loyalty, enhance favourable word of mouth, lead to repeat purchases and improve a company’s market share and profitability. The issue of integrating the Kano model of customer satisfaction with other models and tools to support development or improvement of a product, or to determine market strategies, is relatively unexplored in the Slovenian sector. This research aims to construct the Kano model in order to enhance customer satisfaction in the case of home appliances. Design/Methodology/Approach: Data was collected using an online survey amongst randomly selected individuals from the service interventions for an end users database. Principal component factor analysis was first used to identify the underlying factors of home appliance characteristics. In the next phase we calculated the derived and stated importance of customer satisfaction, which was then used to construct the Kano model of customer satisfaction. We further analysed which factors are the strongest drivers, or predictors, of repeat purchase using multiple regression analysis. Results: In the study we identified the underlying home appliance factors. The results show that these factors are: sales environment, price, user features, design features and technical features. The results were then used to construct the Kano model where the analysis goes beyond the qualitative analysis by implementing two approaches, stated and derived importance approach. According to the Kano model, marketers should concentrate on delight characteristics such as: wider knowledge of the salesperson, professional skills of the salesperson, design of home appliance, brand of home appliance. What is more, factors called ‘user features’ are the strongest predictors of repeat purchase. Conclusion: This paper links the Kano model with measuring customer satisfaction and presents a contribution for marketing research theory. Therefore, the results could be used to support optimization of business decision-making, as well as for further scientific research.
Keywords: optimization, business decisions, Kano model, consumers, satisfaction, measuring satisfaction
Published in DKUM: 23.01.2018; Views: 1281; Downloads: 191
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The job satisfaction of detectives investigating economic crime in the police directorates of Ljubljana-Maribor and some reasons for their fluctuation
Vinko Gorenak, Božidar John Željko, 2008, original scientific article

Abstract: An average person spends almost a third of his life at work. It is therefore very important that the person is satisfied with their job. We could define job satisfaction as a factor with an important influence on increased quality in both professional and private life. The dissatisfaction of employees with their jobs is usually followed by fluctuation. This can be very damaging to an organization since employees are one of the most important resources. This article presents the results of various surveys on the satisfaction of police officers and detectives with their work, on fluctuation as a phenomenon and some of the reasons for it. In the empirical part of this article, the authors present a study done among the economic crime detectives working in the police directorates of Ljubljana and Maribor. The study showed that economic crime detectives are somewhat satisfied with their work but are still willing to change their jobs and leave the police for a better salary. The main factor for dissatisfaction is the low pay for their performance.
Keywords: job satisfaction, fluctuation, police, detectives
Published in DKUM: 22.01.2018; Views: 902; Downloads: 320
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Predictors of users' satisfaction with E-payment system : a case study of staff at the University of Ilorin, Nigeria
Adeyinka Tella, Abdulmumin Isah, 2015, original scientific article

Abstract: Background and Purpose: Many organisations are using the e-payment system; however, its effectiveness has not been determined particularly in the Nigeria context. The University of Ilorin as educational organisation started using e-payment system in 2010 and up till now there has been limited or no study conducted to examine whether or not workers are satisfied with the new payment system together with other related ones they are familiar with. It is in the light of this that this study examined users’ satisfaction with the e-payment system at the University of Ilorin, Nigeria. Design/Methodology/Approach: A sample of 260 academic and non-academic staff was taken from six out 12 faculties that made up the university. Using a survey research approach data was collected with a modified questionnaire. Five research questions were developed to guide the study. Results: The results revealed that, respondents (93.5%) were adequately satisfied, satisfied and moderately satisfied, while, only (6.5%) of the respondents were less satisfied and dissatisfied. Perceived speed was identified as the characteristics users mostly satisfied with, followed by system security, traceability, and convenience. Moreover, there is significant correlation among the entire e-payment characteristics/factors (perceived speed, security, anonymity, traceability, perceived ease of payment, and convenience); and that all the six factors jointly predict users’ satisfaction with the e-payment system. In order of magnitude of the prediction/contribution to e-payment, users’ satisfaction, perceived speed made the most significant prediction/contribution. Conclusion: Based on the findings, the study concluded a considerable percentage of the respondents (93.5%) are satisfied with the e-payment system at the University of Ilorin, Nigeria. In lieu of this therefore, there is need to improve the e-payment system so that all and sundry could be satisfied.
Keywords: users' satisfaction, e-commerce, electronic payment system (EPS), salary, University of Ilorin
Published in DKUM: 10.01.2018; Views: 29117; Downloads: 182
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