1. The impact of information systems on project success in a hybrid work environment: evidence from the world's largest consulting firmMarko Samardzic, Teodora Vuckovic, Danijela Ciric Lalic, Iztok Palčič, Uglješa Marjanović, 2025, izvirni znanstveni članek Opis: This study investigated the impact of information systems (IS) success on Project Success (PS) within hybrid and remote work environments, drawing empirical evidence from the world's largest consulting firm. By integrating the DeLone and McLean IS success model with established PS frameworks, the research examined how IS components—system quality, user satisfaction, and use/ intent to use—influence key PS dimensions: project management success, impact on the team, impact on the customer, and project investment success. Data from 198 employees were analyzed using structural equation modeling, confirming all hypothesized relationships. Results revealed that IS net benefits significantly enhance PS across all dimensions, while system quality and user satisfaction further drive IS effectiveness. The study underscores the critical role of robust digital infrastructure in optimizing project outcomes, offering theoretical insights and practical recommendations for organizations navigating hybrid work models. Limitations and future research directions are also discussed. Ključne besede: hybrid work environment, DeLone and McLean model, structural equation modeling, remote work, digital transformation, system quality, user satisfaction, net benefits, project management Objavljeno v DKUM: 03.11.2025; Ogledov: 0; Prenosov: 6
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2. Health tourismMilica Rančić Demir, 2025, drugo učno gradivo Opis: The study material provides a comprehensive overview of health tourism as an important and rapidly developing segment of the tourism industry. It begins with a historical perspective, from ancient civilizations and pilgrimages to the democratization of spa culture, the rise of medical tourism, and today’s integrated approaches to health and wellness. The text defines key concepts such as health, illness, quality of life, happiness, well-being, and wellness, introducing models like the Wellness Wheel and PERMA.
A central part of the material examines the relationship between well-being and tourism, highlighting how travel contributes to physical, psychological, and social health. Different types of health tourism are presented, particularly the distinction between medical and wellness tourism, supported by comparative models. Detailed chapters cover spas, wellness centres in hospitality, hot springs, and natural therapeutic waters, outlining their definitions, typologies, benefits, and contemporary applications.
The material also discusses market segmentation in wellness tourism, identifying motives and profiles of tourists, as well as management aspects, including customer experience, site-level management, and broader geographical considerations. Special emphasis is given to stakeholder structures and their interactions, which shape the functioning of health tourism systems.
Trends such as sustainability, digitalization, personalization, and the impact of COVID-19 are analysed as forces transforming the sector. A separate focus is given to health tourism in Slovenia, its natural healing factors, spas, and the role of the Slovenian Spas Association.
Altogether, the material combines theory, history, practical examples, and future trends, offering students an in-depth but structured introduction to health and wellness tourism. Ključne besede: Health tourism, wellness tourism, medical tourism, well-being, quality of life, happiness, spas, wellness centres, hot springs, natural therapeutic waters, balneotherapy, tourism management, customer segmentation, stakeholders, sustainability, digitalization, Slovenia, Slovenian Spas Association Objavljeno v DKUM: 02.10.2025; Ogledov: 0; Prenosov: 8
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3. Human capital efficiency and firm performance of quality-certified firms from EFQM excellence model : a dynamic panel data studyMuhammad Yousaf, 2024, izvirni znanstveni članek Opis: Purpose: The study’s main purpose is to investigate the impacts of human capital efficiency (HCE) on the firm performance of non-certified and quality-certified firms from the European Foundation for Quality Management (EFQM) Excellence Model. The study also examines the relationship between firm performance and quality-certificates from the European Foundation. Design/methodology/approach: By using a sample of 282 non-certified and 22 quality-certified firms from 2017 to 2021, the current study employed a two-step system generalized method of moments (GMM) estimation to analyse the empirical data. The dummy variable is used to examine the relationship between quality-certificates and firm performance. The dummy interaction term is employed to quantify the impacts of HCE on the firm’s performance for quality-certified firms. Findings: The results revealed that quality-certificates and firm performance have a positive relationship. Quality-certified firms perform better and earn more profits than non-certified firms. HCE has a positive impact on firm performance for both types of firms. Moreover, the quality-certified firms utilize HCE in an efficient way to earn more profits compared to the non-certified firms. Originality: This is the first study to use a comprehensive analysis to emphasize the HCE for non-certified and quality-certified firms separately. The effects of quality-certificates on firm performance in the context of HCE are also being highlighted for the first time in this research. Practical implications: The current study’s findings are fruitful for academics, managers, researchers, policymakers, and other firm management. The findings will encourage the management of the firms to implement the total quality management (TQM) approach within their firms. Ključne besede: human capita, quality management, Czech firms, firm size, firm age Objavljeno v DKUM: 12.08.2025; Ogledov: 0; Prenosov: 1
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4. Yield and silage quality of winter legume cover crop mixtures without nitrogen fertilization in springMarko Zupanič, Tomaž Žnidaršič, Miran Podvršnik, Vilma Sem, Boštjan Kristan, Ludvik Rihter, Branko Kramberger, 2025, izvirni znanstveni članek Opis: A field experiment was conducted in two seasons (2019–2020 and 2020–2021) at three locations in Slovenia (Rogoza, Fala, and Brežice) to evaluate the yield and silage quality of winter cover crops (WCCs). The experiment included Italian ryegrass (IR) in pure stands, fertilized with nitrogen in spring, and mixtures of crimson clover (CRC), red clover (RC), and IR+CRC+RC without nitrogen fertilization in spring. The highest dry matter yield (DMY) was observed in IR+CRC+RC (4.98 t ha−1). For fresh feed, the CRC+RC treatment had significantly higher (p < 0.05) crude protein (208 g kg−1 DM), nitrate nitrogen (116.7 mg kg−1 DM), and buffering capacity (1290 mmol kg−1 DM) but significantly lower (p < 0.05) dry matter (128 g kg−1) and water-soluble carbohydrates (121 g kg−1 DM). For silage, the CRC+RC treatment had significantly lower (p < 0.05) dry matter (476 g kg−1 silage), metabolic energy (9.65 MJ kg−1 DM), net energy of lactation (5.77 MJ kg−1 DM), and neutral detergent fiber (375 g kg−1 DM) but higher ammonia nitrogen (66.5 g kg−1 of total nitrogen), crude protein (158 g kg−1 DM), and acid detergent fiber (279 g kg−1 DM). No significant differences (p > 0.05) were found among treatments for acetic, lactic, and butyric acid, crude fat, pH, and soil mineral nitrogen (Nmin). The results of the study show that the same or higher DMY and a comparable quality of highly wilted silage can be produced with mixed Italian ryegrass and clovers compared with those of Italian ryegrass in pure stands. The experiment aimed to determine whether clover-based mixtures can achieve comparable silage quality and dry matter yield without spring N fertilizers compared with those of pure stands of Italian ryegrass fertilized in spring. Ključne besede: clover, grass, management practices, mixtures, pure stand, silage quality Objavljeno v DKUM: 22.07.2025; Ogledov: 0; Prenosov: 4
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5. Multicriteria assessment of the quality of waste sorting centers - ǂaǂ case studyKarmen Pažek, Jernej Prišenk, Simon Bukovski, Boris Prevolšek, Črtomir Rozman, 2020, izvirni znanstveni članek Opis: In this paper, the quality of the municipal waste sorting process in seven waste management centers in Slovenia was assessed using the qualitative multicriteria analysis (MCA) method DEX (Decision EXpert) implemented in DEXi software, which is based on multicriteria decomposition of the problem and utility functions in the form of ʺif-thenʺ decision rules. The study was based on eight types of secondary raw materials. The quality of the secondary raw materials, the regularity of the delivery of secondary raw materials to recycling units based on the sorting efficiency, and the loading weight of the individual baled fractions in the transport of secondary raw materials for recycling were the main parameters used in the model. The final assessment shows good waste management service in centers A and D. Centers B, C, and F were rated ʺaverageʺ. The ʺbadʺ rating was assigned to centers E and G. Ključne besede: waste sorting, quality management, multicriteria decision analysis, expert system DEXi Objavljeno v DKUM: 03.02.2025; Ogledov: 0; Prenosov: 8
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6. Academic general practice/family medicine in times of COVID-19 - Perspective of WONCA EuropeAdam Windak, Thomas Frese, Eva Hummers-Pradier, Zalika Klemenc-Ketiš, Sonia Tsukagoshi, Josep Vilaseca, Shlomo Vinker, Mehmet Ungan, 2020, izvirni znanstveni članek Opis: COVID-19 outbreak has significantly changed all aspects of general practice in Europe. This art-icle focuses on the academic challenges for the discipline, mainly in the field of education,research, and quality assurance. The efforts of the European Region of the World Organisationof National Colleges, Academies, and Academic Associations of General Practitioners/FamilyPhysicians (WONCA Europe) to support academic sustainability of the discipline in the time ofpandemic are presented. Medical education was affected by the pandemic, threatening both itsproductivity and quality. Emerging new educational methods might be promising, but theresults of their rapid implementation remain uncertain. A relatively small number of publicationsrelated to COVID-19 and general practice is available in the medical literature. There is a short-age of original data from general practice settings. This contrasts with the crucial role of GPs infighting a pandemic. COVID-19 outbreak has opened widely new research areas, which shouldbe explored by GPs. Maintaining the quality of care and safety of all patients during the COVID-19 pandemic is the utmost priority. Many of them suffer from poor access or inadequate man-agement of their problems. Rapid implementation of telemedicine brought both threats andopportunities. The COVID-19 pandemic also challenged doctors' safety and well-being. Theseaspects will require discussion and remedy to prevent deterioration of the quality of primarycare. WONCA Europe is making a multi-faceted effort to support GPs in difficult times of thepandemic. It is ready to support future efforts to uphold the integrity of family medicine as anacademic discipline. Ključne besede: infectious diseases, quality of care, public health, community medicine, health care organisation, management, medical education Objavljeno v DKUM: 07.01.2025; Ogledov: 0; Prenosov: 10
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7. Evaluation of key performance indicators of logistics firmsNazlıcan Gözaçan, Çisem Lafci, 2020, izvirni znanstveni članek Opis: Key Performance Indicators (KPI) has been outlined for implementing total quality management (TQM) across logistics sector. This study constituted on the quality values of logistics firms in the logistics sector, which is examined with key performance indicators through the integrated method of Analytic Hierarchy Process (AHP) and SMART Goal Setting. The calculations were performed for logistics firms. The method used in this study is the integrated method of the AHP Method and SMART Goal Setting. The results highlight the most mentioned key performance indicators in the literature in a prioritized version also during the prioritizing process via AHP Method, the SMART Goal Setting approach also is applied. Ključne besede: analytic hierarchy process (AHP), key performance indicators (KPI), SMART goal setting, total quality management Objavljeno v DKUM: 22.08.2024; Ogledov: 77; Prenosov: 9
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8. The safety of patient management in family medicine in Slovenia during Covid-19 : a crosssectional studyMaja Cvetko Gomezelj, Špela Miroševič, Alina Verdnik Tajki, Ksenija Tušek-Bunc, Esther Van Poel, Sara Willems, Zalika Klemenc-Ketiš, 2023, izvirni znanstveni članek Opis: Abstract Background During the Covid-19 pandemic, family medicine practices (FMPs) changed to improve safety against new coronavirus infections for both patients and employees. Protocols for treating patients with suspected Sars-Cov-2 infections were established to protect medical staf and other patients from being infected. However, these protocols also led to increased safety risks, such as delays in treating patients with other medical conditions. This exploratory study aimed to investigate safety risks in treating patients in FMPs during the Covid-19 pandemic and to suggest improvements to prevent Covid-19 in FMPs in Slovenia. Methods A cross-sectional study was rolled out in FMPs in Slovenia as part of the international Pricov-19 study. Data collection on safety management during the Covid-19 pandemic in FMPs in Slovenia took place from November 2020 until January 2021 using a self-administered online survey for FP working in Slovenia. A chi-square test, ANOVA, independent samples t-test or bivariate correlation test was performed to explore associations regarding the safety of patients’ management variables. Results From the 191 participating family physicians (FPs) (15.2% response rate), 54.8% reported having treated patients with fever (not Covid-19) late due to the new protocols at least once, and 54.8% reported patients with urgent conditions having been seen late at least once due to not coming. In the suburbs and rural environments FPs more often reported that at least once patient with a fever (not Covid-19) was seen late due to the protocol (p=0.017) and more often reported that at least once patient with an urgent condition was seen late due to not com‑ ing to their FP (p=0.017). The larger the practice, the more they reported that at least once a patient with fever (not Covid-19) was seen late due to the protocol (p=0.012) and the more they reported at least once a patient with an urgent condition was seen late due to not coming to their FP (p=0.012). Conclusion Covid-19 afected the safety of patient management in FMP in Slovenia. The most common prob‑ lem was foregone care. Therefor, protocols for chronic patient management in the event of epidemics need to be established. Ključne besede: Covid-19, family medicine, patient safety, patient management, quality of care, PRICOV-19, primary health care, general practice, timeliness Objavljeno v DKUM: 29.03.2024; Ogledov: 249; Prenosov: 19
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9. Influence of Sustainable Quality Management on Organizational PerformanceMatjaž Maletič, 2013, doktorska disertacija Opis: The purpose of this research is to present and test a conceptual framework to aid in understanding and explaining the relationship between sustainability practices and organisational performance. The relevant theoretical insights are presented first, followed by a discussion of the relationship between quality management and sustainability. An extensive literature review is conducted on key intersections of quality management and sustainability. The research further investigates the dimensions of sustainability practices through the review. It develops a reliable and valid instrument for the sustainability practice constructs, which could be beneficial for both practitioners and academicians. Based on the notion of exploitation and exploration concepts, the research delineates sustainability practices and proposes causal relationships between sustainability practices and organisational performance.
Furthermore, the conceptual framework is further discussed in terms of different outcomes related to sustainability performance, quality performance and business performance. One of the primary propositions of this framework is that the alternative relationships between sustainability practices (exploitation and exploration) and organisational performance depend on different factors, including environmental uncertainty, competitiveness, long-term orientation and institutional approaches. Therefore, the research is an attempt to cover the relatively less empirically explored area of the dynamics of corporate sustainability and organisational performance.
The empirical data for this study was drawn from a large-scale international survey based on the following countries: Slovenia, Spain, Serbia, Poland, and Germany. A total of 247 organisations participated in the survey.
The outcome of regression analyses provides the evidence that sustainability practices positively and significantly influence organisational performance. Regarding the antecedents of sustainability practices, our findings suggest that the main enablers for the successful adoption of sustainable practices are the support of top management, the integration of sustainability into vision and strategy, and the establishment of a sustainability centred culture.
Furthermore, empirical evidence from this research also confirmed the existence of ambidextrous orientation, suggesting that organisations that are able to simultaneously pursue exploratory and exploitative sustainability practices can also expect performance benefits. However, the results indicate that when organisations maintain relatively high levels of exploratory and exploitative practices, significant relationship between sustainability practices and organisational performance seems to disappear.
The results of the MANOVA analysis indicate that there are significant mean differences in organisational performance measures for low and high levels of sustainability practices. Therefore, by focusing on exploration and exploitation practices, organisations can expect to achieve higher performance outputs and outcomes. In addition to the direct influence of sustainability practices on the organisational performance, results also revealed that the innovation performance serves as a mediator in the relationship between sustainability practices and financial and market performance. This suggests that greater engagement in sustainability exploration and sustainability exploitation leads to greater innovation performance, which in turn leads to greater financial and market performance.
The results also support the contingency and institutional view with regard to the relationship between sustainability practices and performance rather than relying upon a ‘universal’ view of sustainability practices. For example, the results show that in moderate environmental contexts (moderate competitiveness and uncertainty) sustainability exploitation practices seem to be a predominant predictor of organisational performance. However, it appears that when the level of competitiveness increases, sustainabi Ključne besede: corporate sustainability, sustainability exploitation, sustainability exploration, quality management, organisational performance Objavljeno v DKUM: 12.06.2018; Ogledov: 2481; Prenosov: 204
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10. INTERACTION BETWEEN QUALITY MANAGEMENT, PRODUCTION AND MAINTENANCE PERFORMANCEDamjan Maletič, 2015, doktorsko delo/naloga Opis: Many organisations invest a considerable amount of capital and resources, implementing new techniques to improve their performance. An effective management of production and maintenance and processes is vital for economic viability and a long term survival of many industries. In fact, an effective and efficient maintenance process is essential to assure asset performance. With this recognition, the asset and maintenance management has become an indispensable element of strategic thinking of asset owners and asset managers.
This research aims to investigate the interaction between quality management, production and maintenance performance. The relevant theoretical foundations and research gaps are presented first, followed by development of a conceptual framework. The framework builds upon resource-based theory (RBT) literature to develop a conceptual framework, mainly to understand how company’s resources could contribute to company’s performance. Based on this theoretical underpinning two main research streams are studied, namely quality management in maintenance and asset management.
Different sources of data were utilized to answer the proposed research questions. The thesis includes two large-scale surveys (among Slovenian organizations as well as an international survey conducted in Slovenia, Sweden, Poland, Slovakia, Greece and Turkey) and two empirical case studies.
The outcome of regression analysis provides the evidence that quality management orientation is an important predictor of maintenance performance. By testing the impact of quality management orientation on maintenance performance, this research shows that strong foundation on quality management orientation is an effective way of improving maintenance performance.
Further, by examining continuous improvement in relation to maintenance performance, this research seeks to examine the role of quality management practices in achieving maintenance performance. In this regard it was found that continuous improvement significantly and positively affects the maintenance performance. In addition, results of this research revealed a mediator effect of continuous improvement on the relationship between quality management orientation and maintenance performance.
Moreover, this research examines the relationship between physical asset management practices and sustainability and operational performance as well. The research is based on a premise that asset management, which comprises of risk management practices, performance assessment practices, life cycle management practices, policy & strategy practices, leads to improved organizational performance. The results of this research provide the evidence to support the hypotheses and to demonstrate that organizations can benefit from the implementation of asset management practices. The MANOVA furthermore provides interesting insights into the effects of asset management practices on the organizational performance. The results indicate that there are significant mean differences in organizational performance dimensions (as measured by the business performance, environmental performance, social performance and operational performance) for low and high levels of asset management practices. Therefore, by focusing on asset management practices, organizations can expect to achieve higher performance outcomes.
In addition a comparison between Slovenian and Polish data subset was performed. The results revealed some distinct elements, namely regarding the performance outcome. For example, the results indicate that Slovenian organizations achieved higher scores in business, environmental and operational performance, while Polish organizations achieved higher scores in social performance. Ključne besede: quality management, asset management, maintenance, production, performance Objavljeno v DKUM: 12.06.2018; Ogledov: 2032; Prenosov: 142
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