1. Organizational culture in service sector : scientific monographIrena Gorenak, 2015, znanstvena monografija Opis: In every organization various modes of behaviour of the employees, their various activities, interpersonal relationships and customs can be observed. In some organizations the employees are all on first-namebasis, still in others they address themselves formally. In some organizations the employees use academic titles and surnames; still in others they call themselves by names, only. In some organizations each employee has its own office, whereas in others they are all use one office, which may be separated by improvised walls.
In some organizations the employees celebrate personal holidays together, whereas in others they do not. In some organizations they pose each other obstacles and obstruct each other’s work, but in others no such misconduct can be detected. Differences may also be observed within one single organization. Differences are even greater and more noticeable in cases of organizations from other environments, neighbouring countries or even from other continents. In the business world the differences are present, they should be recognized, and the existing diversity should be tolerated; however, this is not enough; diversity should also be understood and made use of to the benefit of everybody.
Significant behaviour of the group of people within an organization, or at its work, in a country or a state is described by the term of culture, which can simply be defined as: “This is the way we operate, act, aim at. This is the way we work …”. It is a question of the mode of behaviour of people within an organization, among themselves and towards others, of their customs and habits, and of all the characteristics of behaviour in an organization in a wider sense.
Culture is an organizational factor, directly linked to all the other elements of the organization, its environment and every individual. Every activity, change or behaviour is reflected also on the culture and vice versa, every change of culture triggers the changes in every other area of organization. For this reason it is important to manage the culture, as this is beneficial for the organization as a whole and every individual, in particular.
Ključne besede: organization, organizational culture, values, communication, social responsibility, business ethics, service sector
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2. Mobbing in a non-profit organisationAndrej Kovačič, Nevenka Podgornik, Zorica Pristov, Andrej Raspor, 2017, izvirni znanstveni članek Opis: Purpose: The aim of this paper is to analyse mobbing in a large, non-profit, state-owned organization in order to find out to what extent mobbing is present and in what way it takes place. In addition, the purpose of the research is to analyse whether the extent of mobbing is connected to employee’s age, gender and position.
Methodology: In this quantitative research, a total of 355 opinions were collected using a random selection procedure within the selected large size, state-owned organization (between 1000 and 2000 employees). The results of the employees’ experiences of mobbing were statistically analysed and tested.
Results: Similar to other researches, a third of all respondents stated they have been affected by mobbing in the last three years. Additionally, we found out that younger employees are not affected more than older. Interestingly, there are also no gender differences as both genders seem to be affected similarly. Also, a management position does not mean a person is less exposed to mobbing. Finally, we confirmed that the most frequent type of mobbing is vertical mobbing (carried out by an employer / manager on employees or vice versa).
Originality / value: The study fills a current gap in the research and understanding of mobbing in non-profit organizations in Slovenia as it presents the magnitude of mobbing experiences as well as the relations between the attackers and victims. The study also provides a good starting point for further research on this sensitive subject.
Research limitations / conclusions: Since the research was limited to one non-profit organization, it makes sense to explore the phenomenon in different individual profit companies as well as non-profit organisations in order to create plans for preventing and limiting mobbing.
Ključne besede: mobbing, gender, organization, culture
Objavljeno v DKUM: 04.12.2017; Ogledov: 1528; Prenosov: 438
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3. The connection between culture and organizational behaviorSonja Treven, 2005, izvirni znanstveni članek Opis: The paper presents various approaches to studying cultures of different countries. The starting point is the Hofstede's dimensions of cultural values as well as Hall's approach to high- and low- context cultures and Trompenaars model of cultural differences. After that the interaction between culture and organizational behavior is discussed. A special attention to the impact of culture on motivation of employees, communication, conflict resolution and organizational changes is given.
Ključne besede: culture, corporate culture, company, organization, organizational culture, behavior, behaviorism, motivation, leadership, use of human capabilities
Objavljeno v DKUM: 26.07.2017; Ogledov: 1656; Prenosov: 451
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4. The impact of culture on organizational behaviorSonja Treven, Matjaž Mulej, Monty L. Lynn, 2008, drugi znanstveni članki Opis: In the paper the authors first present two approaches to the scrutiny of the culture - Hofstede's dimensions of cultural values and Hall's approach to high- and low-context cultures. In the second part they devote their attention to the interaction of culture and organizational behaviour. They also describe how culture affects the ethics and motivation of employees in companies, the way of communicating, success of conflict solving and organizational change. A special issue is the ethics of interdependence.
Ključne besede: culture, business ethics, ethics, motivation, organization, problem solving, conflicts
Objavljeno v DKUM: 04.07.2017; Ogledov: 1222; Prenosov: 190
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