1. Dimensions of decision-making process quality and company performance : a study of top managers in SloveniaDamjan Grušovnik, Alenka Kavkler, Duško Uršič, 2017, izvirni znanstveni članek Opis: This paper investigates the relationship between the dimensions of the decision-making process quality and company performance of top managers’ in Slovenia. We found out that companies whose managers exhibit an above-average dimension of openness of spirit in the quality of the decision making process, on average, have a higher stance on foreign markets as companies in which managers show a below-average open spirit. For the managers who work in companies that are present in foreign markets, we could confirm that there is a low/weak correlation between the dimension of effort of the decision-making process quality and the number of employees in a company.
Ključne besede: quality of the decision-making process, rationality, motivation, participation, exhaustivity of the information, managers effort, creativity and innovativeness, company stakeholders, company performance
Objavljeno v DKUM: 03.05.2018; Ogledov: 1590; Prenosov: 206
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2. Individual's resistance regarding BPM initiative : case study of the insurance companyMirjana Pejić Bach, Vesna Bosilj-Vukšić, Daila Suša-Vugec, 2017, izvirni znanstveni članek Opis: Though the individual’s resistance is very often considered a significant barrier to BPM success, the literature on that topic is quite scarce. With the aim to shed light on this topic, we have conducted research of a Croatian insurance company. We examined the impact of individual’s resistance regarding BPM initiative using the theory of reasoned action. Structural equation model was developed using the data collected by the survey among company employees. The results indicate that subjective norms are positively related to the individual’s resistance regarding BPM initiative, while positive initial belief regarding BPM initiative tends to decrease the probability of resistance to change.
Ključne besede: business process management, theory of reasoned action, individual’s resistance, insurance company, change management, Croatia
Objavljeno v DKUM: 03.05.2018; Ogledov: 1160; Prenosov: 198
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3. A successful CRM implementation project in a service company : case studyFranka Piskar, Armand Faganel, 2009, izvirni znanstveni članek Opis: Customer relationship management - CRM implementations increased rapidly in Slovenia in the last few years, following the trends elsewhere. Studies reporting how the implementation project goes on before, between and after the implementation are scarce. We offer a thorough case study analysis of the CRM implementation with a positive outcome in a Slovene service company. Case study demonstrates that CRM implementation is a holistic and complex concept, which means that it is not merely an integration of new information technology, but everything that happens around the business processes changes. We recommend that the company has already established a process approach and the orientation toward customers. Study showed the need for efficient leadership, acquirement of resources and CRM strategy implementation control; trust to the software solution shouldn't be self-understood. Through implemented analytical CRM company can improve the relationship with customers, achieve larger information sharing between employees and accept better strategic decisions.
Ključne besede: customer relationship management, implementation, customer focus, process approach, quality, customer information, marketing, service company, Slovenia
Objavljeno v DKUM: 28.11.2017; Ogledov: 1601; Prenosov: 211
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4. The steps towards successful reengineering in Slovenian companiesDuško Uršič, Matjaž Mulej, Boštjan Telič, 2005, pregledni znanstveni članek Opis: The authors have been researching the theory and practice of BPR (business process reengineering) since early nineties. In the paper, their own definition of the steps toward a successful BPR is briefed and applied as a background of the author's benchmarking of management concepts of ISO 9000, TQM, BPR, and 20 Keys. These are the most influential management concepts in Slovenian organisations, as a case of the countries that are now new members of European Union. BPR was found supported most of all. The presented management concepts are compared on the basis of clearly defined criteria, such as targets, initiative, IT role, customer role, degree of BPR, role of implementation, and management, HRM, and rate of project implementation. Results may allow for a wider application of BPR concept offered here anew in different countries as business environments in a similar stage of economic development.
Ključne besede: Slovenia, company, reengineering, business process, economic development, company business
Objavljeno v DKUM: 04.07.2017; Ogledov: 1321; Prenosov: 121
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5. Environmental management of business processesVesna Čančer, 2000, izvirni znanstveni članek Opis: Since the decision-makers in enterprises will accept the goals of environmental management only if they are motivated enough, comprehensible and useful tools should be generated to support environmentally oriented business decision- making. For that reason, a general optimisation model of the multiphase business process is presented in this paper. This model includes the possibilities for an integrated approach to environmental protection so that it can be applied as a scenario by the business process simulation for the evaluation of environmentally oriented business decisions on business performance. Furthermore, development and application possibilities of the presented model are introduced. Some measures of resource efficiency are developed using the presented optimisation model.
Ključne besede: management, environment, company, decision making, environmental protection, business, company business, optimization, business process, models
Objavljeno v DKUM: 04.07.2017; Ogledov: 1311; Prenosov: 132
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