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1.
Influence of Sustainable Quality Management on Organizational Performance
Matjaž Maletič, 2013, dissertation

Abstract: The purpose of this research is to present and test a conceptual framework to aid in understanding and explaining the relationship between sustainability practices and organisational performance. The relevant theoretical insights are presented first, followed by a discussion of the relationship between quality management and sustainability. An extensive literature review is conducted on key intersections of quality management and sustainability. The research further investigates the dimensions of sustainability practices through the review. It develops a reliable and valid instrument for the sustainability practice constructs, which could be beneficial for both practitioners and academicians. Based on the notion of exploitation and exploration concepts, the research delineates sustainability practices and proposes causal relationships between sustainability practices and organisational performance. Furthermore, the conceptual framework is further discussed in terms of different outcomes related to sustainability performance, quality performance and business performance. One of the primary propositions of this framework is that the alternative relationships between sustainability practices (exploitation and exploration) and organisational performance depend on different factors, including environmental uncertainty, competitiveness, long-term orientation and institutional approaches. Therefore, the research is an attempt to cover the relatively less empirically explored area of the dynamics of corporate sustainability and organisational performance. The empirical data for this study was drawn from a large-scale international survey based on the following countries: Slovenia, Spain, Serbia, Poland, and Germany. A total of 247 organisations participated in the survey. The outcome of regression analyses provides the evidence that sustainability practices positively and significantly influence organisational performance. Regarding the antecedents of sustainability practices, our findings suggest that the main enablers for the successful adoption of sustainable practices are the support of top management, the integration of sustainability into vision and strategy, and the establishment of a sustainability centred culture. Furthermore, empirical evidence from this research also confirmed the existence of ambidextrous orientation, suggesting that organisations that are able to simultaneously pursue exploratory and exploitative sustainability practices can also expect performance benefits. However, the results indicate that when organisations maintain relatively high levels of exploratory and exploitative practices, significant relationship between sustainability practices and organisational performance seems to disappear. The results of the MANOVA analysis indicate that there are significant mean differences in organisational performance measures for low and high levels of sustainability practices. Therefore, by focusing on exploration and exploitation practices, organisations can expect to achieve higher performance outputs and outcomes. In addition to the direct influence of sustainability practices on the organisational performance, results also revealed that the innovation performance serves as a mediator in the relationship between sustainability practices and financial and market performance. This suggests that greater engagement in sustainability exploration and sustainability exploitation leads to greater innovation performance, which in turn leads to greater financial and market performance. The results also support the contingency and institutional view with regard to the relationship between sustainability practices and performance rather than relying upon a ‘universal’ view of sustainability practices. For example, the results show that in moderate environmental contexts (moderate competitiveness and uncertainty) sustainability exploitation practices seem to be a predominant predictor of organisational performance. However, it appears that when the level of competitiveness increases, sustainabi
Keywords: corporate sustainability, sustainability exploitation, sustainability exploration, quality management, organisational performance
Published: 12.06.2018; Views: 1141; Downloads: 93
.pdf Full text (2,63 MB)

2.
INTERACTION BETWEEN QUALITY MANAGEMENT, PRODUCTION AND MAINTENANCE PERFORMANCE
Damjan Maletič, 2015, doctoral dissertation

Abstract: Many organisations invest a considerable amount of capital and resources, implementing new techniques to improve their performance. An effective management of production and maintenance and processes is vital for economic viability and a long term survival of many industries. In fact, an effective and efficient maintenance process is essential to assure asset performance. With this recognition, the asset and maintenance management has become an indispensable element of strategic thinking of asset owners and asset managers. This research aims to investigate the interaction between quality management, production and maintenance performance. The relevant theoretical foundations and research gaps are presented first, followed by development of a conceptual framework. The framework builds upon resource-based theory (RBT) literature to develop a conceptual framework, mainly to understand how company’s resources could contribute to company’s performance. Based on this theoretical underpinning two main research streams are studied, namely quality management in maintenance and asset management. Different sources of data were utilized to answer the proposed research questions. The thesis includes two large-scale surveys (among Slovenian organizations as well as an international survey conducted in Slovenia, Sweden, Poland, Slovakia, Greece and Turkey) and two empirical case studies. The outcome of regression analysis provides the evidence that quality management orientation is an important predictor of maintenance performance. By testing the impact of quality management orientation on maintenance performance, this research shows that strong foundation on quality management orientation is an effective way of improving maintenance performance. Further, by examining continuous improvement in relation to maintenance performance, this research seeks to examine the role of quality management practices in achieving maintenance performance. In this regard it was found that continuous improvement significantly and positively affects the maintenance performance. In addition, results of this research revealed a mediator effect of continuous improvement on the relationship between quality management orientation and maintenance performance. Moreover, this research examines the relationship between physical asset management practices and sustainability and operational performance as well. The research is based on a premise that asset management, which comprises of risk management practices, performance assessment practices, life cycle management practices, policy & strategy practices, leads to improved organizational performance. The results of this research provide the evidence to support the hypotheses and to demonstrate that organizations can benefit from the implementation of asset management practices. The MANOVA furthermore provides interesting insights into the effects of asset management practices on the organizational performance. The results indicate that there are significant mean differences in organizational performance dimensions (as measured by the business performance, environmental performance, social performance and operational performance) for low and high levels of asset management practices. Therefore, by focusing on asset management practices, organizations can expect to achieve higher performance outcomes. In addition a comparison between Slovenian and Polish data subset was performed. The results revealed some distinct elements, namely regarding the performance outcome. For example, the results indicate that Slovenian organizations achieved higher scores in business, environmental and operational performance, while Polish organizations achieved higher scores in social performance.
Keywords: quality management, asset management, maintenance, production, performance
Published: 12.06.2018; Views: 972; Downloads: 89
.pdf Full text (2,97 MB)

3.
ISO 19011 and ISO 26000
Manuela Ingaldi, Dorota Klimecka-Tatar, 2016, independent scientific component part or a chapter in a monograph

Keywords: quality management systems, companies, organizations, quality standards, environmental standards, ISO 19011, ISO 26000
Published: 10.05.2018; Views: 539; Downloads: 47
.pdf Full text (1,79 MB)

4.
Quality standards
Manuela Ingaldi, Dorota Klimecka-Tatar, 2016, independent scientific component part or a chapter in a monograph

Keywords: quality management systems, companies, organizations, quality standards, ISO 9000
Published: 10.05.2018; Views: 468; Downloads: 65
.pdf Full text (1,14 MB)
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5.
Specific characteristics of the ship and port services as aspects of maritime management
Mimo Drašković, 2016, independent scientific component part or a chapter in a monograph

Abstract: Several ship and port services have been considered, along with their specific characteristics and in the context of their place and role in the entire maritime transport management. A general analysis has been conducted and classification of services of the maritime transport has been done. The specific components and features of the functioning of enterprises of maritime transport services and management of their respective departments and transport stages of sea shipping have been described. A detailed description and substantiation of several levels of management that perform certain specific tasks in the logistics customer service in marine transportation has been given. Some features of the production and service management in seaports have been identified and discussed. A detailed analysis has been provided in terms of modern logistical approaches to customer service of freight trans- port service in general and marine cargo transport services, in particular. The major starting point hypothesis has been confirmed that the quality of services plays a dominant role in the competitive transport environment. The results for a particular seaport and maritime transportation organisations have been determined by the quality of services. In the context of rapid and continuous development of the service sector and its growing contribution to the gross domestic product, the consideration of the ship and maritime transport services is very important, especially for the maritime coastal countries, because they generate extraordinary possibilities for increasing employment, raising competitiveness and the economy of countries and development of their territories. In addition, quality maritime and port services make part of the modern transnational logistic network.
Keywords: logistics, maritime logistics, ship and port services, maritime transport management, sea shipping, quality
Published: 09.05.2018; Views: 557; Downloads: 99
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6.
Risk management in supply chains
Borut Jereb, 2016, independent scientific component part or a chapter in a monograph

Keywords: risk management, supply chains, management system, quality assurance, risk assessment, risk catalogue
Published: 09.05.2018; Views: 652; Downloads: 41
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7.
Selection criteria for six sigma projects in Slovenian manufacturing companies
Dušan Gošnik, Matej Hohnjec, 2009, original scientific article

Abstract: Researches reveal that successful six sigma implementation is related to proper six sigma project prioritisation and selection. This research is limited to the selection of six sigma projects in some manufacturing companies in Slovenia. The purpose of this study is to identify what criteria are considered for prioritisation and selection of six sigma projects and how six sigma projects are selected. A research sample is limited by the number of companies which have implemented six sigma so far. The results indicate that Slovenian manufacturing organisations tend to select six sigma projects based on criteria such as customer satisfaction, connection with a business strategy financial benefits, and growth of the organisation. Several tools and techniques such as quality cost analysis, brainstorming and interviews are used to identify and prioritise projects. Identification of the most commonly used criteria to select six sigma projects can help practitioners to select projects based on multiple criteria by using tools and techniques identified in this study. This topic has not been applied in the field of Slovenian manufacturing companies and thus it presents the first study in this field in Slovenia.
Keywords: manufacturing, quality, six sigma, projects, management, case study, Slovenia
Published: 22.01.2018; Views: 556; Downloads: 263
.pdf Full text (521,60 KB)
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8.
Giving-up management system certification
Milena Alič, original scientific article

Abstract: The paper presents the dynamics in number of top management system certificates (ISO 9001, ISO 14001) focusing on the situation in Slovenia in the last two years when a significant increase of cancelled certificates was noticeable. We studied this phenomenon in order to find out its reasons and effects on the performance of the organizations. Some recognized relations between quality management systems and company performance from literature review were used for setting hypotheses which were analytically proved. We assumed that quitting management system certificates was related to decrease in business performance. Empirical part of our research was based on the data of Slovenian certification bodies and on published annual financial reports of Slovenian organizations. In the survey some characteristics and performance of the organizations which gave up certification were analysed. We came to interesting findings that cancelling certificates was related to decrease in business performance and often even to closing of organizations. The downsizing of the business was increasing through the time. So, 2 years after cancelling certificates only 8% of the organizations still present growth in their income and revenue, besides almost 40% of them quit or would have to quit their business. It was also found out that the business performance after cancellation of the certificates was related to the business performance before it and to the reason for cancellation as well. Two years after cancellation there was a 3-times higher proportion of failed organizations (= 45% of previously non-profitable organizations) among the organizations that had operated at a loss before the cancellation of their certificates, compared to those previously having a profit. Among the claimed reasons for certificate cancellation organizational changes (in 35% of all the organizations losing certificates) and cancellation of certificates by certification bodies (in 41% of these organizations) were the most common ones related to the failure of these organizations.
Keywords: management system (MS), quality management system (QMS), ISO 9001, ISO 14001, certificate, business performance
Published: 30.11.2017; Views: 494; Downloads: 89
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9.
Development of new product/process development procedure for SMEs
Mateja Karničar Šenk, Peter Metlikovič, Matjaž Maletič, Boštjan Gomišček, 2010, original scientific article

Abstract: The result of our research is a developed and implemented set of activities for new process or product development (NPD procedure) for SMEs environment in the plastic processing industry, which enables the production of products and services with a high value added. The developed NPD procedure consists of five consecutive and overlapping steps: attracting orders, designing a project, developing a product, developing a process and zero production series. Each distinct step is further divided into sub-activities supported by adequate methods and managed in an information system. Investigated and included were three different methodologies use for NPD procedure in the automotive industry such as Advanced Product Quality Planning (APQP), Design for Six Sigma (DFSS) and Stage/Gate methodology. The results presented in the paper show that the developed NPD procedure significantly improved NPD in terms of cost management and time-effectiveness.
Keywords: quality management, new product development procedure, project management, cross-functional team, project portfolio
Published: 29.11.2017; Views: 729; Downloads: 267
.pdf Full text (417,08 KB)
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10.
A successful CRM implementation project in a service company
Franka Piskar, Armand Faganel, 2009, original scientific article

Abstract: Customer relationship management - CRM implementations increased rapidly in Slovenia in the last few years, following the trends elsewhere. Studies reporting how the implementation project goes on before, between and after the implementation are scarce. We offer a thorough case study analysis of the CRM implementation with a positive outcome in a Slovene service company. Case study demonstrates that CRM implementation is a holistic and complex concept, which means that it is not merely an integration of new information technology, but everything that happens around the business processes changes. We recommend that the company has already established a process approach and the orientation toward customers. Study showed the need for efficient leadership, acquirement of resources and CRM strategy implementation control; trust to the software solution shouldn't be self-understood. Through implemented analytical CRM company can improve the relationship with customers, achieve larger information sharing between employees and accept better strategic decisions.
Keywords: customer relationship management, implementation, customer focus, process approach, quality, customer information, marketing, service company, Slovenia
Published: 28.11.2017; Views: 744; Downloads: 109
.pdf Full text (619,42 KB)
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