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1.
Organizational and managerial challenges of reforming Slovenian public agencies
Polonca Kovač, 2014, izvirni znanstveni članek

Opis: Introduction: Agencies are among the key contemporary public organizations, prospering within reforms carried out worldwide to increase professionalism and rationalism in public administration (PA). Hence, countries have been establishing agencies and delegating them public tasks in order to achieve expertise-based instead of politically-driven and thus more efficient public policies. In such context, the present article addresses the most important strategic documents related to public administration reform (PAR) in Slovenia, analyzing their goals in terms of agencification and the main implementation results and gaps. Research Design: The research is dedicated to exploring the governmental approach to agencification as a key aspect of PAR. It analyzes (1) the main PAR strategic documents on public agencies in Slovenia since the mid-90s, and (2) the perceived implementation of structural and managerial autonomy as the declared goal of agencification. Combined research methods are applied, including descriptive analysis, regional comparisons, structural interviews among representatives of public agencies and their parent ministries, and selected statistical data analysis. Results: As proven by different research methods, the hypothesis whereby agencification goals in Slovenia are largely achieved as part of PAR documents in terms of autonomous organizational structure was confirmed. A more elaborated agencification in PAR documents relates to higher implementation of autonomy. Conclusion: Nevertheless, the professionalism of Slovenian agencies is still an on-going process, particularly as regards the efficiency implementation gap. As for the future, a more consistent PAR incorporating cross-sectoral policy on agencies is required to pursue the development of a democratic and efficient PA.
Ključne besede: public administration reform, agencies, autonomy, organization, management, Slovenia
Objavljeno: 10.01.2018; Ogledov: 148; Prenosov: 54
.pdf Celotno besedilo (459,56 KB)
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2.
The management of complaints in Slovene public administration
Janez Stare, Barbara Gruden, Polonca Kovač, 2008, izvirni znanstveni članek

Opis: The Slovene public administration is part of the broader social system, therefore it must be responsive and proactive. The instrument of complaint in the administrative procedure, and wider in the context of the entire administrative management, is very helpful to public administration for tracking social changes and should therefore be seen as a form of constructive criticism. On the basis of user complaints regarding its services or the parties to the administrative procedure, the public administration must learn permanently and, as learning organisation, must incorporate its findings into future practice. The starting point of this contribution is the problems of the complaint in the narrow sense - customer dissatisfaction with the functioning of the public administration or arising from the fact that one of the characteristics of the administrative procedure or other services is the direct contact between the customer and the provider of the service. With this approach, the public administration will develop part of an integral system of quality and excellence that underlines the meaning of satisfaction of (all) the users of public services.
Ključne besede: public administration, administrative procedure, administrative management, complaint, Slovenia, customers
Objavljeno: 22.01.2018; Ogledov: 228; Prenosov: 81
.pdf Celotno besedilo (113,68 KB)
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3.
Raba jezika v upravnih postopkih
Polonca Kovač, 2018, pregledni znanstveni članek

Opis: Jezik je pomembna prvina tudi za varstvo pravic strank, saj je že ustavno zagotovljeno posebno varstvo pripadnikov italijanske in madžarske manjšine, invalidov in tujcev oziroma vseh strank v upravnih razmerjih. Prispevek je osredotočen na študijo razsežnosti regulacije rabe jezika v upravnih postopkih kot temeljnem procesu dela v javni upravi. Rezultati analize upravne prakse po različnih virih (judikatura, analize Ministrstva za javno upravo /MJU/, portal Upravna svetovalnica in anketa med načelniki upravnih enot) kažejo, da pri izvajanju splošne (zlasti Zakon o splošnem upravnem postopku /ZUP/) in področne zakonodaje pretežno ne prihaja do težav, razen na področju tujcev. Zato za v prihodnje predlagam le nomotehnične izboljšave, v ostalem pa usmerjeno in sistemsko skrb za jezikovne pravice z ozaveščanjem uradnih oseb in splošne javnosti.
Ključne besede: upravni postopek, jezik, človekove pravice, jezik, varstvo pravic, procesno pravo, upravna praksa
Objavljeno: 11.10.2018; Ogledov: 74; Prenosov: 17
.pdf Celotno besedilo (483,92 KB)
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