Mobbing in companyBeno Arnejčič
, 2016, izvirni znanstveni članek
Opis: Background and purpose: The individual is exposed to ever more covert psychological violence or mobbing in workplace within companies. The aim of this study is to analyse the level and the types of psychological violence within a company in which the individual works in their daily lives.
Design/Methodology/Approach: Using systematic method current mobbing literature reviews were analysed. Based on a review and analysis of the literature, we recognised increasing amounts of workplace bullying. Then we used and extended Dilts’ model and created a model in which we portrayed the different levels and types of bullying in a company. The presented model is a tool for identifying workplace violence within the company.
Results: At the company environment level, there is much bullying associated with social-demographic characteristics and working conditions. At the level of individual behaviour, the type of mobbing exists that is associated with the company’s leadership styles. At the level of professional qualifications, a lack of confidence causes mobbing. At the level of values and beliefs, mobbing is present in attitudes and behavioural intentions. At the level of identity, we can observe mobbing according to sexual identity. At the level of organizational culture, we can recognize a type of mobbing called ‘obsessive dedication’ to working efficiency and organizational silence.
Conclusion: Based on the analysis of selected literature we exposed a range of types and levels of mobbing in company. The expanded Model on levels of mobbing in companies provides a framework for collecting information. The user can identify workplace violence and each strategic organizational level in the work organization.
Ključne besede: bullying, mobbing typology within the company, levels of mobbing in the workplace
Objavljeno: 04.12.2017; Ogledov: 42; Prenosov: 2
Celotno besedilo (532,29 KB)
Mobbing in a non-profit organisationAndrej Kovačič
, Nevenka Podgornik
, Zorica Pristov
, Andrej Raspor
, 2017, izvirni znanstveni članek
Opis: Purpose: The aim of this paper is to analyse mobbing in a large, non-profit, state-owned organization in order to find out to what extent mobbing is present and in what way it takes place. In addition, the purpose of the research is to analyse whether the extent of mobbing is connected to employee’s age, gender and position.
Methodology: In this quantitative research, a total of 355 opinions were collected using a random selection procedure within the selected large size, state-owned organization (between 1000 and 2000 employees). The results of the employees’ experiences of mobbing were statistically analysed and tested.
Results: Similar to other researches, a third of all respondents stated they have been affected by mobbing in the last three years. Additionally, we found out that younger employees are not affected more than older. Interestingly, there are also no gender differences as both genders seem to be affected similarly. Also, a management position does not mean a person is less exposed to mobbing. Finally, we confirmed that the most frequent type of mobbing is vertical mobbing (carried out by an employer / manager on employees or vice versa).
Originality / value: The study fills a current gap in the research and understanding of mobbing in non-profit organizations in Slovenia as it presents the magnitude of mobbing experiences as well as the relations between the attackers and victims. The study also provides a good starting point for further research on this sensitive subject.
Research limitations / conclusions: Since the research was limited to one non-profit organization, it makes sense to explore the phenomenon in different individual profit companies as well as non-profit organisations in order to create plans for preventing and limiting mobbing.
Ključne besede: mobbing, gender, organization, culture
Objavljeno: 04.12.2017; Ogledov: 54; Prenosov: 1
Celotno besedilo (518,96 KB)
Managing IT servicesMiha Kastelic
, Peter Peer
, 2012, izvirni znanstveni članek
Opis: Managing information technology services is becoming an increasingly difficult task. To support the management of IT services, different standards and methodologies have been developed. ITIL (short for IT Infrastructure Library) is the most commonly used best practice approach to effective IT Service Management to date. ITIL focuses primarily on what to do in order to ensure value of IT services, but it does not explain how to achieve this effectively. This shortcoming can be overcome by complementing the framework with other quality approaches to service management. In this context several methodologies are mentioned including the use of Six Sigma (6s) methodology. The statistical nature of the Six Sigma methodology enables us to analyze the vast amount of data gathered from the field of IT. Only after these value-based metrics are obtained can the overall health of the IT service be determined and the necessary improvement measures made. The aim of this paper is to analyze in detail the two approaches. We will establish a common link between them, with it the opportunity to complement ITIL with the Six Sigma methodology, and consequently set foundations for introduction of necessary measurable changes.
Ključne besede: IT service management, ITIL, Six Sigma methodology, DMAIC, continual improvement
Objavljeno: 04.12.2017; Ogledov: 34; Prenosov: 3
Celotno besedilo (1,09 MB)
Managing customer participation and customer interactions in service deliveryMarlene Amorim
, Maria João Rosa
, Sandra Santos
, 2014, izvirni znanstveni članek
Opis: Background and Purpose – In this study we investigate determinants of customers’ quality perceptions in service processes which involve customer participation and customer to customer interaction (CCI). Building on existing multidimensional approaches to service quality we explore relevant quality aspects for related to the performance customer participation and CCI.
Design/Methodology/Approach – The study builds on focus groups conduct with employees and customers of a leading provider of educational and science services, which offered a portfolio of service activities requiring very diverse levels of customer participation and CCI, to characterize service quality dimensions.
Results – The study distinguishes three dimensions of service delivery quality: a dimension related to the providers’ direct performance; a second dimension relative to the performance of customers’ own participation in service activities, and a third dimension relative to the interaction with other customers. The work extends service quality literature by identifying new dimensions which affect service quality in service settings with active customer involvement.
Conclusion – Service providers have been developing very diverse delivery processes, frequently inviting customers to have active roles in service production. Often, customers also interact with other costumers in service delivery. The paper provides a contribution to foster the debate about service quality frameworks, and aims to inform the design and the management of services where customer participation and CCI have a key role.
Ključne besede: service quality, customer participation, customer-to customer interaction
Objavljeno: 04.12.2017; Ogledov: 40; Prenosov: 2
Celotno besedilo (1,03 MB)
Managers and leaders in organizations of a post-transition economyMojca Aniya Dežman
, Roberto Biloslavo
, 2009, izvirni znanstveni članek
Opis: Managers and leaders are different figures within an organization but are also alike. During different stages of the organizational life cycle we sometimes need more manager-oriented people and at other times more leader-oriented people. However most of the time we need them both in order to achieve a balance within the organization. Slovenia is a post-transition economy, facing new challenges and opportunities therefore the need for leader-oriented people is expected to be huge. Nevertheless our research showed that in Slovenian profit and non-profit organizations, upper management positions have been occupied by manager-oriented people but at the same time a balance exists between the two roles. We also found out that managers and leaders perceive the success of their organisations in quite a similar way. An adapted Hickman's questionnaire together with a content analysis of subordinates' comments about how they perceive their organization was used to ascertain the differences between them and their superiors. By knowing how employees perceive their managers and how the latter perceive themselves and their organizations we can develop better approaches to management development in post-transition economies.
Ključne besede: manager, leader, post-transition economy, Slovenia
Objavljeno: 04.12.2017; Ogledov: 26; Prenosov: 1
Celotno besedilo (400,60 KB)
Macroeconomic determinants of the non-performing placements and off-balance sheet liabilities of Croatian banksManuel Benazić
, Dajana Radin
, 2015, izvirni znanstveni članek
Opis: Background and Purpose: The non-performing placements and off-balance sheet liabilities are often considered key factors that lead to banking crises. Economic and financial crises increase the level of the non-performing placements and off-balance sheet liabilities which can cause significant losses for banks. Effective management and regulatory/ supervisory institutions such central banks should be able to recognize and quantify these effects. Therefore, the purpose of this study is to empirically determine the existence and the quantitative impact of main Croatian macroeconomic variables on the non-performing placements and off-balance sheet liabilities of Croatian banks in the long and short-run.
Methodology: For this purpose the bounds testing (ARDL) approach for cointegration is applied. The ARDL model is performed in two steps. The first step starts with conducting the bounds test for cointegration. In the second step, when cointegration is found, the long-run relationship and the associated error correction model are estimated.
Results: The results indicate the existence of stable cointegration relationship between the variables i.e. in the longrun, an increase in real GDP reduces the level of the non-performing placements and off-balance sheet liabilities of Croatian banks wherein an increase in prices, unemployment, interest rate and the depreciation of the Croatian kuna exchange rate increases their level. On the other hand, in the short-run the results are rather mixed.
Conclusion: To avoid crises, effective bank management and regulatory/supervisory institutions should be able to recognize and quantify these effects. This is a necessary precondition for implementation of an adequate prudential and monetary policy measures for reducing the level of the non-performing placements and off-balance sheet liabilities.
Ključne besede: non-performing placements and off-balance sheet liabilities, non-performing loans, economic and financial crises, credit risk, classification of placements and off-balance sheet liabilities
Objavljeno: 04.12.2017; Ogledov: 29; Prenosov: 3
Celotno besedilo (467,97 KB)
Gradivo ima več datotek! Več...
Long-term digital preservation in e-governmentMitja Dečman
, 2010, izvirni znanstveni članek
Opis: The use of information and communication technology and its widespread presence cause a vast amount of data to be created in the public and private sectors every day. The widespread presence of e-government sites, services and communication in the developed world add even more data. This digital data does not only represent the accountability and reliability of the processes, steps and decisions taken by organisations, but also a source of information for future generations. This paper discusses the issue of long-term digital preservation with a special focus on long-term digital preservation in public administration. It analyses problematic issues, current development trends in this area, and principles and solutions that can be found around the world. The paper focuses on Slovenia as one of the EU countries that has most effectively developed its e-government during the last decade. It analyses the situation in Slovenia through legal, organisational and other changes that have appeared over the last few years, and considers this as a model for possible long-term digital preservation. To describe the situation for digital preservation in Slovenian public administration, the results of empirical research made in 2007 are used. The paper uses theoretical background from the field of digital preservation and empirical results to show the important link between e-business, e-government, e-governance and digital preservation. It demonstrates that since Slovenian public administration has strictly specified business processes, the task of implementing digital preservation is much easier. The same concepts can be transferred to the private sector in Slovenia or anywhere else in the world.
Ključne besede: digital preservation, e-government, archiving
Objavljeno: 04.12.2017; Ogledov: 39; Prenosov: 1
Celotno besedilo (477,33 KB)
Lean manufacturing effects in a Serbian confectionery companyIlija Djekic
, Dragan Zivanovic
, Sladjana Dragojlovic
, Radoslava Dragovic
, 2014, izvirni znanstveni članek
Opis: Background and Purpose: The objective of this paper was to evaluate effects of implementing lean manufacturing in a Serbian confectionery production company during a period of 24 months, emphasizing observed benefits and constrains. Company ‘case study’ is a leading confectionery producer in Serbia with annual production of more than 25,000 t.
Methodology/Approach: The research method was case study. The approach in implementing lean manufacturing was structured in five phases, as follows: (i) training, (ii) analysis of lean wastes on one technological line, (iii) choice of lean tools to be implemented in the factory, (iv) implementation of lean tools in production and maintenance, (v) development of continual improvement sector and further deployment of lean tools.
Results: Lean manufacturing tools implemented in the production process were visual control and single minute exchange of dies (SMED). Maintenance process implemented 5S with total productive maintenance (TPM) and problem solving sessions being the tools implemented in both processes. During the observed period, results of these tools showed the following: visual control tables initiated 61 improvement memos out of which 39% were fully implemented; a total of 2284 minor problems had been recorded, with over 95% of issues revealed in due time; total SMED time decreased for 7.6%; 19 problem solving sessions were initiated with 58% of solving effectiveness, and the remaining converted to on-going projects. In maintenance 5S improved from 29.9 to 60.3; overall equipment effectiveness (OEE) indicator increased from 87.9% to 92.3%; mean time between failure (MTBF) increased for 16.4%. Conclusion: As a result of all activities, 20 in-house trainings and 2 ‘kaizen’ events including motivational training have been initiated with 54 documents being revised and improved in order to contribute to more efficient processes.
Ključne besede: lean manufacturing, confectionery production, benefits, constraints
Objavljeno: 04.12.2017; Ogledov: 23; Prenosov: 2
Celotno besedilo (304,12 KB)
Knowledge management in the hotel industry before and after the entry in the EUHelena Nemec Rudež
, 2010, izvirni znanstveni članek
Opis: The paper deals with the impact of the EU entry on knowledge management in the hotel industry in Slovenia. For this purpose, the empirical research on knowledge management was carried out among hotel managers. It explored the changes in knowledge management between 2003 and 2006; that is before and after Slovenia entered the EU. The research revealed a progress in this period of time in knowledge management goals definition, transformation of not-owned into owned knowledge, inclusion of knowledge management in business reports, identification and elimination of the gaps between planned and actual knowledge. On the other hand, there was no further progress in the field of strategies and policy of knowledge management, perception of the importance of knowledge management's measurement, development of measures of knowledge management and diminishment of barriers to knowledge development. Further, several recommendations are suggested for hotel managers.
Ključne besede: EU entry, knowledge management, hotel industry, Slovenia
Objavljeno: 04.12.2017; Ogledov: 23; Prenosov: 1
Celotno besedilo (273,67 KB)
Key factors for development of export in Polish food sectorIrena Łącka
, Olga Stefko
, 2014, izvirni znanstveni članek
Opis: Background: The accession of Poland to the European Union in 2004 facilitated increased exports of food products. It revealed a significant competitive advantage of Polish foreign trade in agri-food products compared to the countries of the ≫old EU≪. After nearly 10 years of Polish membership in the EU, the food sector has still a considerable potential, fostering a further increase in exports.
Objectives: The purpose of the paper was an attempt to establish the current determinants for the possibility to increase the exports of the Polish food sector and to identify potential opportunities and potential threats in the future. It was also decided to give an answer to the question whether any of the group factors has a greater impact on the development of exports than the other, and which issues play only a minor role in the development of international exchange.
Method: The analysis used involved the review of the relevant literature and forming a group of experts to specify the key factors of success in the food sector export. Basing on the experts research the STEEPVL analysis was carried out.
Results: It turned out that apart from a number of organizational, financial and marketing factors the most important are: the level of the IT infrastructure and the fluctuation of the demand on the international markets for the goods offered by the sector.
Conclusion: Therefore, the focus on the new distribution channels, integrated company management IT systems and changes in the demand on the market is the key challenge for securing the current potential and for the further development of the sector.
Ključne besede: food sector, exports, key development factors, foresight, STEEPVL method
Objavljeno: 04.12.2017; Ogledov: 37; Prenosov: 2
Celotno besedilo (316,52 KB)