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1.
Evaluating gastronomic destination competitiveness through upscale gastronomy
Nuša Basle, 2023, izvirni znanstveni članek

Opis: Food has evolved from a basic necessity to a primary motivation for travel. While providing a high-quality gastronomic offer is still a restaurant's primary function, quality is no longer enough; today's demanding guests seek unique and memorable dining experiences. A restaurant's competences play a significant role in shaping the guests' overall perception of the quality and derived perceived value, both of which ultimately impact the competitiveness of both the restaurant and the gastronomic destination. The main contribution of this article is the development of a novel theoretical model-GADECOMP-which is designed to measure a gastronomic destination's competitiveness by centering it around the destination's gastronomic offer. Exploratory factor analyses confirmed that the instrument is reliable and valid. The model was tested on upscale restaurant guests in Slovenia, Italy, and Croatia. Additionally, the SERVQUAL model of quality measurement was transferred from the entrepreneurial level to the destination level. Our method uses a unique competence approach and expands and diversifies the existing quality concepts by using elements of innovativeness, creativity, sustainability, and local features. The GADECOMP model measures the perceived quality of a gastronomic destination through its competences, which are reflected in the gastronomic destination offer. A regression analysis was used to identify the strength of the effect that perceived value has on the gastronomic destination offer and gastronomic destination competences.
Ključne besede: gastronomic tourism, upscale gastronomy, quality, gastronomic destination competences, GADECOMP model, Slovenia, Italy, Croatia
Objavljeno v DKUM: 19.02.2024; Ogledov: 28; Prenosov: 1
.pdf Celotno besedilo (516,84 KB)
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2.
The development of e-banking services quality measurement instrument : MPQe-BS
Domen Malc, Jasmina Dlačić, Aleksandra Pisnik, Borut Milfelner, 2023, izvirni znanstveni članek

Opis: Perceived service quality is a well-researched concept in the marketing literature. Several measurement scales have been proposed, including for banking services, but most apply to the physical service environment. On the other hand, there is a lack of instruments available to measure the quality of banking services in a digital environment. Nowadays, especially pushed by the COVID-19 situation and sustainable development goals promoted by the United Nations, digitalization of services is a new normal. It is often perceived as a green banking practice and a prerequisite to contribute to the SDGs and environment per se. The purpose of this paper is to develop and validate a perceived quality scale of e-banking services. The proposed measurement model was tested on a convenience sample of 335 respondents from Slovenia and Croatia via web-based questionnaires. Content validity, construct validity, dimensionality, and discriminant validity were assessed with EFA and CFA. The results prove that the instrument is appropriate for measuring the perceived quality of e-banking services. It measures six dimensions: efficiency, availability, contact, design, security, and fulfillment. Additional group analysis shows that the scale applies to different cultural contexts. The main limitation of the research is that the instrument measures only the perceived quality of e-banking services provided through online channels. The main theoretical and managerial implications are also discussed.
Ključne besede: perceived quality, customer satisfaction, e-banking
Objavljeno v DKUM: 16.02.2024; Ogledov: 56; Prenosov: 2
.pdf Celotno besedilo (561,33 KB)
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3.
Managing document management systems’ life cycle in relation to an organization’s maturity for digital transformation
Simona Sternad Zabukovšek, Sandra Jordan, Samo Bobek, 2023, izvirni znanstveni članek

Opis: Document management systems (DMS) have become an important topic regarding digital transformation in organizations because they enable paperless business, speed up processes, lower business costs, and support sustainability activities in organizations. DMSs should be considered as green technology and also as technology crucial for green digital transformation. Sustainability is becoming increasingly crucial for organizations and society, and DMSs, along with paperless business, can contribute to the sustainable orientation of organizations. However, the problem with DMS implementations is that they often fail and that DMS users often use DMSs at a basic level, which means that, among other things, they still prefer to print documents rather than use electronic documents. A framework that can contribute to a better implementation and a higher level of use of DMSs, which both lead to a more green digital transformation of the organization, represents an organization's maturity. We used the Process and Enterprise Maturity Model (PEMM) to assess the organization's maturity level concerning the DMS' life cycle. Findings are presented from the research study. The research study was based on a questionnaire and collected data from DMS users. The research study showed that an organization's maturity impacts the DMS' life cycle. Organizations that manage the DMS' life cycle will better cope with digital transformation and sustainability issues related to paperless business.
Ključne besede: digitalization of processes, document management system (DMS), organization maturity, process maturity, life cycle, digital transformation
Objavljeno v DKUM: 16.02.2024; Ogledov: 56; Prenosov: 2
.pdf Celotno besedilo (2,08 MB)
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4.
Business IT alignment impact on corporate sustainability
Uroš Zabukovšek, Polona Tominc, Samo Bobek, 2023, izvirni znanstveni članek

Opis: Business-IT alignment (BITA) has become crucial for effective organisational management in today's interconnected global economy. This article investigates the relationship between BITA and corporate sustainability, exploring how businesses can leverage BITA for sustainable growth and development. The study employs a case research approach in a multinational manufacturing organisation, utilising a mixed methods research (MMR) design. In the quantitative part of the research, the PLS-SEM technique was used to examine the influence of six BITA factors on employees' self-perceived action competence for sustainability (SPACS). This study confirmed that all six BITA factors strongly influence all three SPACS factors. In the qualitative part of the research, semi-structured interviews were used to measure the BITA maturity level of the organisation and the influence of BITA factors on corporate sustainability. Based on quantitative and qualitative research results, it can be confirmed that BITA strongly influences corporate sustainability. Results also confirm that there is no universal approach to BITA and its influence on corporate sustainability. Organisations must focus on all factors of BITA equally to achieve better levels of BITA and ensure its influence on corporate sustainability.
Ključne besede: business–IT alignment (BITA), corporate sustainability, SPACS, case research, mixed methods research (MMR), PLS-SEM
Objavljeno v DKUM: 14.02.2024; Ogledov: 36; Prenosov: 3
.pdf Celotno besedilo (2,90 MB)
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5.
Data sharing concepts : a viable system model diagnosis
Igor Perko, 2023, izvirni znanstveni članek

Opis: Purpose Artificial intelligence (AI) reasoning is fuelled by high-quality, detailed behavioural data. These can usually be obtained by the biometrical sensors embedded in smart devices. The currently used data collecting approach, where data ownership and property rights are taken by the data scientists, designers of a device or a related application, delivers multiple ethical, sociological and governance concerns. In this paper, the author is opening a systemic examination of a data sharing concept in which data producers execute their data property rights. Design/methodology/approach Since data sharing concept delivers a substantially different alternative, it needs to be thoroughly examined from multiple perspectives, among them: the ethical, social and feasibility. At this stage, theoretical examination modes in the form of literature analysis and mental model development are being performed. Findings Data sharing concepts, framework, mechanisms and swift viability are examined. The author determined that data sharing could lead to virtuous data science by augmenting data producers' capacity to govern their data and regulators' capacity to interact in the process. Truly interdisciplinary research is proposed to follow up on this research. Research limitations/implications Since the research proposal is theoretical, the proposal may not provide direct applicative value but is largely focussed on fuelling the research directions. Practical implications For the researchers, data sharing concepts will provide an alternative approach and help resolve multiple ethical considerations related to the internet of things (IoT) data collecting approach. For the practitioners in data science, it will provide numerous new challenges, such as distributed data storing, distributed data analysis and intelligent data sharing protocols. Social implications Data sharing may post significant implications in research and development. Since ethical, legislative moral and trust-related issues are managed in the negotiation process, data can be shared freely, which in a practical sense expands the data pool for virtuous research in social sciences. Originality/value The paper opens new research directions of data sharing concepts and space for a new field of research.
Ključne besede: hybrid reality, data sharing, systems thinking, cybernetics, artificial intelligence
Objavljeno v DKUM: 14.02.2024; Ogledov: 37; Prenosov: 2
.pdf Celotno besedilo (663,49 KB)
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6.
Multi-criteria measurement of ai support to project management
Vesna Čančer, Polona Tominc, Maja Rožman, 2023, izvirni znanstveni članek

Opis: This paper aims to measure the level of artificial intelligence (AI) support to project management (PM) in selected service sector activities. The exploratory factor analysis was employed based on the extensive survey on AI in Slovenian companies and the multi-criteria measurement with an emphasis on value functions and pairwise comparisons in the analytic hierarchy process. The synthesis and performance sensitivity analysis results show that in the service sector, concerning all criteria, PM is with the level 0.276 best supported with AI in services of professional, scientific, and technical activities, which also stand out concerning the first-level goals in using AI solutions in a project with the value 0.284, and in successful project implementation using AI with the value 0.301. Although the lowest level of AI support to PM, which is 0.220, is in services of wholesale and retail trade and repair of motor vehicles and motorcycles, these services excel in adopting AI technologies in a project with a value of 0.277. Services of financial and insurance activities, with the level 0.257 second-ranked concerning all criteria, have the highest value of 0.269 concerning the first-level goal of improving the work of project leaders using AI. The paper, therefore, contributes to the comparison of AI support to PM in service sector activities. The results can help AI development policymakers determine which activities need to be supported and which should be set as an example. The presented methodological frame can serve to perform measurements and benchmarking in various research fields.
Ključne besede: artificial intelligence, factor analysis, multiple criteria, performance sensitivity, project management
Objavljeno v DKUM: 12.02.2024; Ogledov: 62; Prenosov: 7
.pdf Celotno besedilo (4,18 MB)
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7.
Artificial-intelligence-supported reduction of employees’ workload to increase the company’s performance in today’s VUCA environment
Maja Rožman, Dijana Oreški, Polona Tominc, 2023, izvirni znanstveni članek

Opis: This paper aims to develop a multidimensional model of AI-supported employee workload reduction to increase company performance in today's VUCA environment. Multidimensional constructs of the model include several aspects of artificial intelligence related to human resource management: AI-supported organizational culture, AI-supported leadership, AI-supported appropriate training and development of employees, employees' perceived reduction of their workload by AI, employee engagement, and company's performance. The main survey involved 317 medium-sized and large Slovenian companies. Structural equation modeling was used to test the hypotheses. The results show that three multidimensional constructs (AI-supported organizational culture, AI-supported leadership, and AI-supported appropriate training and development of employees) have a statistically significant positive effect on employees' perceived reduction of their workload by AI. In addition, employees' perceived reduced workload by AI has a statistically significant positive effect on employee engagement. The results show that employee engagement has a statistically significant positive effect on company performance. The concept of engagement is based on the fact that the development and growth of the company cannot be achieved by increasing the number of employees or by adding capital; the added value comes primarily from increased productivity, which is a result of the innovative ability of employees and their work engagement, which improve the company's performance. The results will significantly contribute to creating new views in the field of artificial intelligence and adopting important decisions in creating working conditions for employees in today's rapidly changing work environment.
Ključne besede: artificial intelligence, leadership, employee engagement, company performance
Objavljeno v DKUM: 02.02.2024; Ogledov: 75; Prenosov: 16
.pdf Celotno besedilo (716,50 KB)
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8.
Enhancing the performance of high-growth small- and medium-sized enterprises through effective project- management processes and stakeholder engagement : a systems perspective
Igor Vrečko, Polona Tominc, Karin Širec, 2023, izvirni znanstveni članek

Opis: This study examines the impact of project management practices on high-growth Small and Medium-sized Enterprises (HG SMEs) from a systems perspective, utilizing Structural Equation Modelling (SEM) and data from a diverse SME sample. It investigates the intricate relationships among project management system support, project management processes, stakeholder involvement, project management success, project success, and HG SME growth. Our findings highlight the substantial positive influence of project management processes and stakeholder engagement on project management success. These factors subsequently contribute significantly to both project success and the overall growth of HG SMEs. Notably, project management system support does not exhibit a substantial influence on these success factors. Furthermore, our research uncovers important indirect effects. Project management processes indirectly impact both project success and HG SME growth, underscoring their central role. Similarly, stakeholder involvement indirectly influences HG SME growth through its impact on project success, emphasizing its significance. This study contributes to the existing body of knowledge by emphasizing the critical roles of project management processes, stakeholder engagement, and project success as drivers of SME growth. These insights have valuable implications for SME managers, project leaders, and policymakers, highlighting the essential nature of effective project management in shaping the growth trajectory of SMEs.
Ključne besede: project management, project success, SME growth, stakeholder engagement, projectmanagement processes, high-growth SMEs, systems perspective, SEM
Objavljeno v DKUM: 13.12.2023; Ogledov: 178; Prenosov: 11
.pdf Celotno besedilo (1,10 MB)
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9.
International transmission of conventional and unconventional monetary policy and financial stress shocks from the euro area to Russia
Silvo Dajčman, Alenka Kavkler, Sergey Merzlyakov, Sergey E. Pekarski, Dejan Romih, 2022, izvirni znanstveni članek

Opis: This paper studies the international transmission of the euro area´s monetary policy and financial stress to Russia. The results show that financial stress in the euro area damages Russian economic activity and stock prices, but not its trade balance. The contractionary euro area monetary policy shock decreases Russian GDP, leads to real appreciation of the euro against the Russian rouble, damages Russian stock prices, but does not significantly affect the trade balance between countries. We also found that the Central Bank of the Russian Federation adjusts to monetary policy shocks in the euro area.
Ključne besede: conventional monetary policy, unconventional monetary policy, financial stress, Russia, international transmission
Objavljeno v DKUM: 26.09.2023; Ogledov: 232; Prenosov: 15
.pdf Celotno besedilo (1,85 MB)
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10.
Spillover effects of economic policy uncertainty on adult and youth unemployment
Silvo Dajčman, Alenka Kavkler, Natalia Levenko, Dejan Romih, 2023, izvirni znanstveni članek

Opis: The paper studies the effects of foreign (the US, the UK and the Chinese) and domestic economic policy uncertainty (EPU) shocks on unemployment in Germany, France, Italy and Spain. The analysis is run separately for the rates of adult and youth unemployment. Impulse responses derived from vector autoregressive models show that the magnitudes of the responses of the adult and youth segments of the labour market are quite different. Following an uncertainty shock, the youth unemployment rate increases significantly more than the adult unemployment rate. This is the case for France, Italy and Spain. The German labour market seems to be resistant to foreign (except Chinese) and domestic EPU shocks, while the remaining labour markets, foremost the Spanish and Italian ones, are susceptible to uncertainty shocks, especially to the US EPU shocks.
Ključne besede: economic policy uncertainty, youth unemployment, adult unemployment, spillover effects, impulse responses
Objavljeno v DKUM: 26.09.2023; Ogledov: 215; Prenosov: 11
.pdf Celotno besedilo (3,89 MB)
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