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Multiple conceptual modelling of perceived quality of in-flight airline services
Urban Šebjan, Polona Tominc, Karin Širec, 2017, original scientific article

Abstract: Despite growing literature on the different aspects of airline service quality in relation to behavioural intentions, less attention has been paid to some specific aspects of in-flight services. The focus of the present research is, therefore, on a multiple conceptual model of the quality of in-flight services in relation to passengers’ perception of value, followed by recommendations (word of mouth - WOM) of airlines, as well as the quality and comfort of airline seats. The study is performed using two databases of reviewers’/passengers’ opinions regarding the quality of in-flight airline services and airline seat comfort. Our research results reveal that the perceived comfort of the airplane seat is the most important factor of passengers’ perceived quality of in-flight airline services, which also considerably affects the passengers’ perception of value, and consequently moderates behavioural intentions (in our research, expressed through positive WOM). The analysis of the relative importance of the components of perceived airline seats’ comfort shows that seat width is the most significant factor that contributes to the overall perceived comfort of the airline seat.
Keywords: in-flight airline service quality, perceived value, recommendations (word of mouth), airline seat comfort, transport, air transport, services, quality
Published: 19.09.2017; Views: 2; Downloads: 0
.pdf Full text (221,61 KB)

Pomen marketinškega komuniciranja v oblačilni industriji Slovenije
Bruno Završnik, 2005, original scientific article

Abstract: V prispevku je predstavljen del raziskave o uporabi marketinškega komuniciranja v oblačilni industriji v Sloveniji. Ugotoviti smo želeli, kako naša tekstilna podjetja uporabljajo instrumente marketinškega komuniciranja za prestavitve svojih izdelkov oz. blagovnih znamk. Raziskava je potrdila, da se sestava komunikacijskega spleta v slovenski oblačilni industriji bistveno ne razlikuje od sestave komunikacijskega spleta, kot jo navajajo priznani avtorji s tega področja v svetu. Oglaševanje je izpostavljeno kot najpomembnejši instrument komuniciranja v skupni analizi slovenske oblačilne industrije, sledi osebna prodaja, pospeševanje prodaje in odnosi z javnostmi. Dejstvo pa je, da imajo naša tekstilna podjetja premalo lastnih blagovnih znamk, ki bi jih lahko promovirala na domačem in tujem trgu. Marketinško komuniciranje opravi svojo funkcijo in pripomore k uspešnosti poslovanja podjetja šele takrat, ko ima podjetje kakovostno in modno zasnovano kolekcijo oblačil, ustrezne cene izdelkov in učinkovito distribucijo.
Keywords: oblačilna industrija, moda, modni izdelki, blagovna znamka, marketing, trženje, tržno komuniciranje, oglaševanje, Slovenija
Published: 31.08.2017; Views: 25; Downloads: 1
.pdf Full text (660,25 KB)

Pogajalske (ne)sposobnosti slovenskih managerjev
Bruno Završnik, 2004, original scientific article

Abstract: V prispevku so predstavljena poslovna pogajanja, ki postajajo vedno bolj pomembna za vsako organizacijo. Novi pogajalski položaji so vedno bolj podobni pogajanjem med zaposlenimi. Z učenjem, kako biti boljši v pogajanjih z zaposlenimi, se pogajalci naučijo tudi, kako biti boljši v pogajanjih z dobavitelji ali kupci. Dobre lastnosti pogajalcev veliko prispevajo k njihovi uspešnosti v pogajanjih. Z raziskavo smo hoteli ugotoviti pogajalsko znanje in spretnosti slovenskih managerjev. Raziskava je dala številne ključne ugotovitve. Pogajalske spretnosti in sposobnosti slovenskih managerjev še vedno niso na zadovoljivem nivoju. Da bi bili bolj uspešni v pogajalskem procesu s tujimi pogajalci, morajo izboljšati pogajalske strategije in taktike.
Keywords: pogajanje, poslovna pogajanja, pogajalski proces, strategije pogajanj
Published: 31.08.2017; Views: 32; Downloads: 0
.pdf Full text (619,82 KB)

Knowledge-cum-values management belongs to the way out from global crisis
Zdenka Ženko, Matjaž Mulej, Vojko Potočan, 2017, original scientific article

Abstract: Background: The contemporary world-wide socio-economic crisis tends to escalate and contribute to the global crisis. Limitation of education to one-sided ‘knowledge management’ rather than socially responsible ‘knowledge-cum-values-management’ is one of the crisis’s causes. Objectives: The limitations to current knowledge management should be analyzed with systemic thinking. Which values are prevailing in it now and which values will enable the survival of humankind? Methods/Approach: In the first part, literature is reviewed for analysis and conceptual generalization of knowledge management. The theoretical framework based on ‘system theory’, ‘knowledge management’ and ‘knowledge-cum-values management’, and ‘values of social responsibility’ is introduced. In the second part a new theoretical concept “A potential methodological support for human transition from one-sided to requisitely holistic behavior via social responsibility” is discussed. Results: Knowledge management is a too narrow concept, it tends to leave aside human values, an impact on the natural environment, and extremely growing differences. Humankind needs consideration of responsibility, interdependence and holism in order to minimize detrimental impact of individual behaviour on society, i.e. humans and nature. Conclusions: The research indicates that individuals should attain more requisite holism, and should not be irrational by trying to attain only rationalism in human decision-making and action.
Keywords: knowledge-cum-values management, Dialectical Systems Theory, corporate social responsibility
Published: 31.08.2017; Views: 26; Downloads: 0
.pdf Full text (241,28 KB)

Students' attitudes towards the use of Slovene as L1 in teaching and learning of business English at tertiary level
Nataša Gajšt, 2017, original scientific article

Abstract: Over the past decades, the monolingual (English-only) approach to English language teaching and learning has prevailed. In recent years, however, the trend of using students' first language (L1) in teaching and learning English as a foreign language has re-emerged. However, the research on the use of L1 in teaching English for specific purposes is far from extensive. The aim of this study was to investigate the use of Slovene as the students' L1 in teaching and learning Business English at tertiary level. The specific objectives were to determine the students' attitudes towards the teachers' and the students' use of Slovene during Business English lessons and the students' use of Slovene in learning Business English. The present study was quantitative, with data gathered via a questionnaire. The results show that, on the one hand, there is some inclination towards the use of L1 both in class and during their study of Business English. On the other hand, the preference towards the use of predominantly (or exclusively) English in class is also present and is positively correlated with the level of students' knowledge of English. The results are of value to English language teachers as they suggest the contexts in which students' L1 could be used in the process of teaching and learning English for specific purposes.
Keywords: business English, foreign language study and teaching, Slovenian language, native language, didactics
Published: 09.08.2017; Views: 81; Downloads: 1
.pdf Full text (128,59 KB)

The impact of development aid on the international migrations in the African, Caribbean, and Pacific Group of States
Marko Gregl, Klavdij Logožar, 2017, original scientific article

Abstract: Development aid, one of the most important mechanisms for the redistribution of global wealth, represents financial flows that have economic growth and social improvement as their main objective. It has also frequently been described as an instrument which is able to diminish international migrations and is used by several developed countries. Recently, much empirical evidence and several contributors have argued that connection and set out other grounds. This paper explores the interaction between development aid and migrations from developing to developed countries. We want to determine, if the amount of development aid has any impact on migrations from African, Caribbean, and the Pacific Group of States. Our results show that development aid does not have a direct effect on migrations and therefore, in terms of international migrations, is not effective. Moreover, we will argue that the donor side should use different policies and other mechanisms to manage migrations from those countries.
Keywords: development aid, international migrations, ACP Group of States, aid effectiveness, international development
Published: 09.08.2017; Views: 78; Downloads: 0
.pdf Full text (359,09 KB)

Slovenian and German competition policy regimes
Andreas Polk, Andreja Primec, 2017, original scientific article

Abstract: We use an institutional approach to analyze differences and similarities between competition policy regimes in Slovenia and Germany. We first indicate differences that exist in the implementation of EU competition law at the national level, given the unified framework of EU competition policy. In a next step, we discuss recent cases in both countries and indicate how historical developments and economic factors influence decision making and case law. We also discuss recent developments of the national competition policy regimes and indicate how the digital economy might shape competition policy in the future.
Keywords: competition policy, competition cases, competition law, transition countries
Published: 09.08.2017; Views: 45; Downloads: 0
.pdf Full text (308,34 KB)

Moderating effects between job insecurity and intention to quit in samples of Slovene and Austrian workers
Paul Jiménez, Borut Milfelner, Simona Šarotar Žižek, Anita Dunkl, 2017, original scientific article

Abstract: Job insecurity is a serious stressor in the work environment, with negative work-related outcomes. The effects of job insecurity strongly depend on the country’s economic condition. The present study investigated the relationship among job insecurity, job satisfaction, and the intention to quit as well as possible mediating variables (resources/recovery and stress). The samples of 251 Slovene and 219 Austrian workers were analyzed. The data indicated that job insecurity is related to higher stress and intention to quit as well as to lower resources/recovery at the workplace. Stress is an important mediator in the relationship between resources/recovery and job satisfaction as well as intention to quit. These relationships were found in both samples.
Keywords: intention to quit, job insecurity, job satisfaction, resources, recovery, stress
Published: 09.08.2017; Views: 31; Downloads: 1
.pdf Full text (430,78 KB)

Household accounting - a case of subsidised self-employed entrepreneurs in Slovenia
Damjana Rant, Robert Horvat, Polona Tominc, Bojana Korošec, 2017, original scientific article

Abstract: This paper presents the results of the first empirical study of household accounting in Slovenia, which was conducted on a sample of households of subsidised self-employed entrepreneurs. Based on an original measurement of the levels of household accounting, this study presents the scope of different accounting components in these households. Further, it gives the results of the comparison between those subsidised self-employed entrepreneurs who managed to keep their business and those who failed to do so. The comparison of the results showed a statistically significant difference between the two groups of entrepreneurs only in terms of the scope of monitoring of household costs and expenditures.
Keywords: household accounting, self-employed entrepreneurs, entrepreneurial success
Published: 09.08.2017; Views: 37; Downloads: 2
.pdf Full text (308,57 KB)

Factors of a successfully implemented compulsory settlement
Marjeta Zorin Bukovšek, Borut Bratina, Polona Tominc, 2017, original scientific article

Abstract: In Slovenia, many companies try to avoid bankruptcy with the introduction of a compulsory settlement procedure, but only a handful of companies successfully complete the compulsory settlement in the sense of a final repayment of creditors in accordance with the adopted financial restructuring plan. The article identified the factors affecting the confirmation of a compulsory settlement as well as the factors affecting the final repayment of creditors and, thus, permanently eliminated the causes of insolvency. The factors were divided into internal and external, whereby the impact of factors on a successfully completed compulsory settlement was verified using quantitative and qualitative research methods.
Keywords: compulsory settlement, insolvency, financial restructuring plan, business restructuring, ownership restructuring
Published: 09.08.2017; Views: 31; Downloads: 0
.pdf Full text (324,39 KB)

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