The development and management of visitor attractionsJohn Swarbrooke
, 2000, učbenik za višje in visoke šole
Ključne besede: tourism, tourist product, management, leadership, future, culture, museums, nature, natural resources, remarkableness, sight-seeing, entertainment, entertainment industry, shopping, catering, marketing, strategy, marketing strategy, quality, human resource management, textbooks, cases, case study, Great Britain
Objavljeno: 01.06.2012; Ogledov: 1634; Prenosov: 70
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An application of six sigma in manufacturing companyAlenka Plečko
, Nataša Vujica-Herzog
, Andrej Polajnar
, 2009, izvirni znanstveni članek
Opis: This article presents an application of Six sigma into medium sized manufacturing company. Although there is a wider acceptance of Six-Sigma in many organizations today, there is still a lack of in-depth case study of Six sigma in the existing literature. Their production is typically individual for known customer. For the presented research the case study methodology was used. The annual analysis shows that in the company higher importance should be given to non conformity process management. The company decided to reduce waste and improve selected process using Six sigma methodology. Although all corrective and preventive actions have been defined and performed in details in accordance to the Six sigma methodology the final results of performed intervention will be known not earlier than at next annual analysis. Regarding the fact that there is a lack of case studies dealing with Six sigma especially in individual manufacturing this article could be of great importance also for the practitioners. This paper presents a real case study illustrating the effective use of Six sigma methodology to reduce waste in individual manufacturing.
Ključne besede: quality management, six sigma, case study
Objavljeno: 31.05.2012; Ogledov: 1485; Prenosov: 34
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INTERACTION BETWEEN QUALITY MANAGEMENT, PRODUCTION AND MAINTENANCE PERFORMANCEDamjan Maletič
, 2015, doktorsko delo/naloga
Opis: Many organisations invest a considerable amount of capital and resources, implementing new techniques to improve their performance. An effective management of production and maintenance and processes is vital for economic viability and a long term survival of many industries. In fact, an effective and efficient maintenance process is essential to assure asset performance. With this recognition, the asset and maintenance management has become an indispensable element of strategic thinking of asset owners and asset managers.
This research aims to investigate the interaction between quality management, production and maintenance performance. The relevant theoretical foundations and research gaps are presented first, followed by development of a conceptual framework. The framework builds upon resource-based theory (RBT) literature to develop a conceptual framework, mainly to understand how company’s resources could contribute to company’s performance. Based on this theoretical underpinning two main research streams are studied, namely quality management in maintenance and asset management.
Different sources of data were utilized to answer the proposed research questions. The thesis includes two large-scale surveys (among Slovenian organizations as well as an international survey conducted in Slovenia, Sweden, Poland, Slovakia, Greece and Turkey) and two empirical case studies.
The outcome of regression analysis provides the evidence that quality management orientation is an important predictor of maintenance performance. By testing the impact of quality management orientation on maintenance performance, this research shows that strong foundation on quality management orientation is an effective way of improving maintenance performance.
Further, by examining continuous improvement in relation to maintenance performance, this research seeks to examine the role of quality management practices in achieving maintenance performance. In this regard it was found that continuous improvement signiﬁcantly and positively affects the maintenance performance. In addition, results of this research revealed a mediator effect of continuous improvement on the relationship between quality management orientation and maintenance performance.
Moreover, this research examines the relationship between physical asset management practices and sustainability and operational performance as well. The research is based on a premise that asset management, which comprises of risk management practices, performance assessment practices, life cycle management practices, policy & strategy practices, leads to improved organizational performance. The results of this research provide the evidence to support the hypotheses and to demonstrate that organizations can benefit from the implementation of asset management practices. The MANOVA furthermore provides interesting insights into the effects of asset management practices on the organizational performance. The results indicate that there are significant mean differences in organizational performance dimensions (as measured by the business performance, environmental performance, social performance and operational performance) for low and high levels of asset management practices. Therefore, by focusing on asset management practices, organizations can expect to achieve higher performance outcomes.
In addition a comparison between Slovenian and Polish data subset was performed. The results revealed some distinct elements, namely regarding the performance outcome. For example, the results indicate that Slovenian organizations achieved higher scores in business, environmental and operational performance, while Polish organizations achieved higher scores in social performance.
Ključne besede: quality management, asset management, maintenance, production, performance
Objavljeno: 12.06.2018; Ogledov: 532; Prenosov: 42
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Transport and tourismStephen Page
, 1999, učbenik za višje in visoke šole
Ključne besede: tourism, tourist industry, transport, traffic, travel, multidisciplinary approach, industries, infrastructure, supply, demand, management, services, quality, air traffic, enterprises, directories
Objavljeno: 01.06.2012; Ogledov: 1941; Prenosov: 34
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Influence of Sustainable Quality Management on Organizational PerformanceMatjaž Maletič
, 2013, doktorska disertacija
Opis: The purpose of this research is to present and test a conceptual framework to aid in understanding and explaining the relationship between sustainability practices and organisational performance. The relevant theoretical insights are presented first, followed by a discussion of the relationship between quality management and sustainability. An extensive literature review is conducted on key intersections of quality management and sustainability. The research further investigates the dimensions of sustainability practices through the review. It develops a reliable and valid instrument for the sustainability practice constructs, which could be beneficial for both practitioners and academicians. Based on the notion of exploitation and exploration concepts, the research delineates sustainability practices and proposes causal relationships between sustainability practices and organisational performance.
Furthermore, the conceptual framework is further discussed in terms of different outcomes related to sustainability performance, quality performance and business performance. One of the primary propositions of this framework is that the alternative relationships between sustainability practices (exploitation and exploration) and organisational performance depend on different factors, including environmental uncertainty, competitiveness, long-term orientation and institutional approaches. Therefore, the research is an attempt to cover the relatively less empirically explored area of the dynamics of corporate sustainability and organisational performance.
The empirical data for this study was drawn from a large-scale international survey based on the following countries: Slovenia, Spain, Serbia, Poland, and Germany. A total of 247 organisations participated in the survey.
The outcome of regression analyses provides the evidence that sustainability practices positively and significantly influence organisational performance. Regarding the antecedents of sustainability practices, our findings suggest that the main enablers for the successful adoption of sustainable practices are the support of top management, the integration of sustainability into vision and strategy, and the establishment of a sustainability centred culture.
Furthermore, empirical evidence from this research also confirmed the existence of ambidextrous orientation, suggesting that organisations that are able to simultaneously pursue exploratory and exploitative sustainability practices can also expect performance benefits. However, the results indicate that when organisations maintain relatively high levels of exploratory and exploitative practices, significant relationship between sustainability practices and organisational performance seems to disappear.
The results of the MANOVA analysis indicate that there are significant mean differences in organisational performance measures for low and high levels of sustainability practices. Therefore, by focusing on exploration and exploitation practices, organisations can expect to achieve higher performance outputs and outcomes. In addition to the direct influence of sustainability practices on the organisational performance, results also revealed that the innovation performance serves as a mediator in the relationship between sustainability practices and financial and market performance. This suggests that greater engagement in sustainability exploration and sustainability exploitation leads to greater innovation performance, which in turn leads to greater financial and market performance.
The results also support the contingency and institutional view with regard to the relationship between sustainability practices and performance rather than relying upon a ‘universal’ view of sustainability practices. For example, the results show that in moderate environmental contexts (moderate competitiveness and uncertainty) sustainability exploitation practices seem to be a predominant predictor of organisational performance. However, it appears that when the level of competitiveness increases, sustainabi
Ključne besede: corporate sustainability, sustainability exploitation, sustainability exploration, quality management, organisational performance
Objavljeno: 12.06.2018; Ogledov: 742; Prenosov: 57
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The steps of Slovenian organisations on the way to business excellenceBoštjan Gomišček
, Anja Pibernik
, 2011, izvirni znanstveni članek
Opis: This research was carried out among the winners of the Slovenian business excellence prize (PRSPO), finalists and those who received special diplomas as a recognition level reached by applicants in implementing the business excellence model. Based on the findings of the research, we defined eight steps that organizations can consider as a guide on the path towards excellence.
The purpose of the study was to examine how the previous winners of the PRSPO began their journey towards excellence, which were the key factors, what problems they encountered and how they managed to win the diploma or award.
The analysis of the survey showed that the ISO 9001 standard is considered a first step towards the Slovenian business excellence award - in fact, it is a prerequisite for further improvements in the organization. The second step involves top management commitment and support for the introduction of excellence into business processes. The top management, in cooperation with all the employees, defines the areas for improvement and also confirms the method of implementation, both conceptually and financially. It is also necessary to take environmental aspects into consideration, which is provided by a third step along with the introduction of the ISO 14001. Once an organization defines the processes, it begins to introduce the business excellence model in the fourth step and carries out the self-assessment process. The key opportunities for improvement identified by the self-assessment process are further introduced in the business. In doing so, the organization can use various quality management approaches (the fifth step) and the first application for the PRSPO. In the sixth step, the organization encourages its employees to follow continuous education and innovation and, in the seventh step, participates again in the competition for the Slovenian business excellence award. As the required business excellence level is achieved, the organization receives the award for business excellence (PRSPO).
Ključne besede: business excellence, EFQM excellence model, Slovenian business excellence prize, quality management approaches
Objavljeno: 10.07.2015; Ogledov: 573; Prenosov: 196
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Upgrading of the management review on the basis of the EFQM excellence modelAnton Petrič
, Boštjan Gomišček
, 2011, izvirni znanstveni članek
Opis: Suppliers in the automotive industry can use for strategical planning a number of different approaches and tools, which can upgrade the quality management systems (ISO 9001, ISO/TS 14696) to achieve the breakthrough power to meet needs in order to achieve a significant role in the automotive supplying chain. One of the very popular and positively accepted tools to achieve continually improving is implementing of the principles of excellence, according to the EFQM model.
On the basis of case studies is in the article analysed and represented a useful value of the implementation of the quality management system audits and management review according to ISO/TS and their positive impact on the development of key indicators of the company TPV d.d. from Novo mesto, which is mounted as a development supplier in the automotive industry. With the implementation of self assessment according to the model of excellence EFQM we demonstrate the added value of the take up of the principles of excellence, according to the present system auditing according to ISO standards and the implementation of management review according to ISO/TS requirements.
We upgraded in the existing management system performing of management review as manager's tool, which came directly from the requirements of standard ISO/TS, on to the level of the fundamental principles of excellence by EFQM model and mark it as one of the more effective managers tools with which you can still effectively introduces the leadership of the continuous improvements and strategically manages the company.
Ključne besede: quality management standard, EFQM excellence model, auditing, self-assessment, management review
Objavljeno: 10.07.2015; Ogledov: 750; Prenosov: 223
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