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Conceptual model of relationships among customer perceptions of components of insurance service
Urban Šebjan, Polona Tominc, 2015, izvirni znanstveni članek

Opis: The objective of this study was to examine the conceptual model and to study the relationships between customer perceptions of the benefits of sales promotion, quality, adequacy of premium, and adequacy of information about the coverage of insurance services. The research model was tested with structural equation modeling (SEM) with a sample of 200 Slovenian users of insurance services. The results indicated that higher perceived benefits of sales promotion were associated with higher perceived quality of insurance services. In addition, higher perceived quality was associated with higher perceived adequacy of information about the coverage and the premium for insurance services. The study also found that higher perceived adequacy of premium was associated with higher perceived adequacy of information about the coverage of insurance services.
Ključne besede: perceived sales promotion, perceived quality, perceived premium, perceived coverage, insurance company, insurance service
Objavljeno: 05.04.2017; Ogledov: 364; Prenosov: 158
.pdf Celotno besedilo (299,45 KB)
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3.
Relationship between logistics service's perceived value and outsourcing of logistics activities
Klavdij Logožar, Bruno Završnik, Damjana Jerman, 2006, kratki znanstveni prispevek

Opis: Outsourcing has become increasingly popular in recent years, and is often quoted as a means of coping with rapid changes in technology and in the business environment. The scope of third-party logistics may range from a relatively limited combination of activities (e.g. transportation and warehousing) to a comprehensive set of logistics services. The authors first define the reasons for outsourcing with the emphasis on business logistics. They particularly point out the motivations for logistics outsourcing, the possibilities of logistics outsourcing, and they present the process of outsourcing partner selection as well. Finally they analyze the specific issues of logistics service's perceived value in outsourcing logistics activities on the basis of the survey carried out in Slovenian companies. The purpose of the survey was to measure the customers' perception of different characteristics of logistics provider which can be decisive when manufacturing firms are trying to make a decision whether to outsource and which logistics provider to select. The paper creates a framework for selection of the important and perceived characteristics of logistics provider relevant to customer in the process of the logistics supplier selection.
Ključne besede: logistics, logistics services, outsourcing, perceived value
Objavljeno: 05.06.2017; Ogledov: 352; Prenosov: 35
.pdf Celotno besedilo (4,65 MB)
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4.
Multiple conceptual modelling of perceived quality of in-flight airline services
Urban Šebjan, Polona Tominc, Karin Širec, 2017, izvirni znanstveni članek

Opis: Despite growing literature on the different aspects of airline service quality in relation to behavioural intentions, less attention has been paid to some specific aspects of in-flight services. The focus of the present research is, therefore, on a multiple conceptual model of the quality of in-flight services in relation to passengers’ perception of value, followed by recommendations (word of mouth - WOM) of airlines, as well as the quality and comfort of airline seats. The study is performed using two databases of reviewers’/passengers’ opinions regarding the quality of in-flight airline services and airline seat comfort. Our research results reveal that the perceived comfort of the airplane seat is the most important factor of passengers’ perceived quality of in-flight airline services, which also considerably affects the passengers’ perception of value, and consequently moderates behavioural intentions (in our research, expressed through positive WOM). The analysis of the relative importance of the components of perceived airline seats’ comfort shows that seat width is the most significant factor that contributes to the overall perceived comfort of the airline seat.
Ključne besede: in-flight airline service quality, perceived value, recommendations (word of mouth), airline seat comfort, transport, air transport, services, quality
Objavljeno: 19.09.2017; Ogledov: 252; Prenosov: 154
.pdf Celotno besedilo (221,61 KB)
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