1. The impact of psychological interventions with elements of mindfulness on burnout and well-being in healthcare professionals : a systematic reviewPolona Selič-Zupančič, Zalika Klemenc-Ketiš, Sara Onuk Tement, 2023, pregledni znanstveni članek Opis: Background
Healthcare professionals are highly likely to experience various causes of work-related stress, which often leads to burnout. This became even more obvious during the Covid-19 pandemic. This systematic review aimed to analyze articles where psychological interventions with elements of mindfulness (PIM) were used to support healthcare professionals to foster well-being and reduce burnout levels. Compared to other recently published reviews, it is unique, due to its focus on a wide group of healthcare professionals, a broader selection of psychological interventions, and the evaluation of any sustained effects.
Methods
Systematic searches were carried out in February 2021 with different combinations of Boolean operators within six electronic databases: PubMed, EBSCOhost, MEDLINE, PsycArticles, Cochrane Library, JSTOR and Cobiss. We included articles that had been published in the last ten years (2011 to 2021) and which reported on original research focused on evaluating the influence of PIM on healthcare professionals. MERSQI was used to assess the quality of the included studies.
Results
Of 1315 identified studies, 15 were included in this systematic review. Regardless of the specific type, duration and setting (individual vs group) of PIM applied, the results demonstrated a positive impact on well-being and burnout in participating healthcare professionals. The most studied interventions involved MBSR (mindfulness-based stress reduction) and other mindfulness training programmes, in online as well as in-person versions.
Conclusion
Given the new reality with the presence of the SARS-Cov-2 virus, it is of the utmost importance to offer feasible, effective interventions for burnout reduction to vulnerable groups of healthcare professionals. By focusing on their needs, several key aspects of burnout and mindfulness could be efficiently improved; this review demonstrates that short, online interventions could be as effective as longer, in-person ones.
Ključne besede: mindfulness, burnout, perceived stress, well-being, Covid-19, MBSR
Objavljeno v DKUM: 26.03.2024; Ogledov: 178; Prenosov: 10
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2. The development of e-banking services quality measurement instrument : MPQe-BSDomen Malc, Jasmina Dlačić, Aleksandra Pisnik, Borut Milfelner, 2023, izvirni znanstveni članek Opis: Perceived service quality is a well-researched concept in the marketing literature. Several measurement scales have been proposed, including for banking services, but most apply to the physical service environment. On the other hand, there is a lack of instruments available to measure the quality of banking services in a digital environment. Nowadays, especially pushed by the COVID-19 situation and sustainable development goals promoted by the United Nations, digitalization of services is a new normal. It is often perceived as a green banking practice and a prerequisite to contribute to the SDGs and environment per se. The purpose of this paper is to develop and validate a perceived quality scale of e-banking services. The proposed measurement model was tested on a convenience sample of 335 respondents from Slovenia and Croatia via web-based questionnaires. Content validity, construct validity, dimensionality, and discriminant validity were assessed with EFA and CFA. The results prove that the instrument is appropriate for measuring the perceived quality of e-banking services. It measures six dimensions: efficiency, availability, contact, design, security, and fulfillment. Additional group analysis shows that the scale applies to different cultural contexts. The main limitation of the research is that the instrument measures only the perceived quality of e-banking services provided through online channels. The main theoretical and managerial implications are also discussed.
Ključne besede: perceived quality, customer satisfaction, e-banking
Objavljeno v DKUM: 16.02.2024; Ogledov: 399; Prenosov: 18
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3. The importance of educational service quality for customer satisfaction and organizational reputationMarjeta Ramovš, Borut Milfelner, 2023, izvirni znanstveni članek Opis: This paper aims to enhance the understanding of the concepts of service
quality, customer satisfaction with service, and organizational reputation in
the context of educational services. The conceptual framework for testing
the relationship between the three constructs was developed and tested
on a sample of 97 educational service users. The results showed no significant
difference between perceived and expected service quality. However,
a positive relationship was found between customer satisfaction and three
subconstructs of perceived service quality. Also, a significant positive correlation
between organizational reputation and three latent variables of
perceived service quality and a positive relationship between satisfaction
and organizational reputation.
Ključne besede: customer satisfaction, organizational reputation, service delivery, perceived service quality, educational service quality
Objavljeno v DKUM: 05.09.2023; Ogledov: 277; Prenosov: 11
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4. Country life in the digital era : comparison of technology use and cybercrime victimization between residents of rural and urban environments in SloveniaIgor Bernik, Kaja Prislan Mihelič, Anže Mihelič, 2022, izvirni znanstveni članek Opis: Cybercrime is one of the most significant security challenges of the 21st century. However, official statistics do not provide insights into its prevalence and nature. Representative cross-sectional field studies may help fill this gap, focusing on differences between urban and rural technology users. We (a) investigated the association between the purpose of computers and other electronic device usage and perceived vulnerability, (b) compared the differences in the purpose of computers or other electronic device use and perceived vulnerability, and (c) compared the perceived cyber victimization between residents of rural and urban areas. We conducted a field study that resulted in a representative sample of the Republic of Slovenia in Europe. We found several significant differences in the purpose of technology use and perceived cyber victimization. Furthermore, the results indicate that the purpose of technology use is somehow associated with perceived vulnerability in cyberspace; however, such associations are different in cyberspace than in the material world.
Ključne besede: cyber victimization, cybercrime, rural environment, technology use, perceived vulnerability
Objavljeno v DKUM: 31.07.2023; Ogledov: 413; Prenosov: 44
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5. Multiple conceptual modelling of perceived quality of in-flight airline servicesUrban Šebjan, Polona Tominc, Karin Širec, 2017, izvirni znanstveni članek Opis: Despite growing literature on the different aspects of airline service quality in relation to behavioural intentions, less attention has been paid to some specific aspects of in-flight services. The focus of the present research is, therefore, on a multiple conceptual model of the quality of in-flight services in relation to passengers’ perception of value, followed by recommendations (word of mouth - WOM) of airlines, as well as the quality and comfort of airline seats. The study is performed using two databases of reviewers’/passengers’ opinions regarding the quality of in-flight airline services and airline seat comfort. Our research results reveal that the perceived comfort of the airplane seat is the most important factor of passengers’ perceived quality of in-flight airline services, which also considerably affects the passengers’ perception of value, and consequently moderates behavioural intentions (in our research, expressed through positive WOM). The analysis of the relative importance of the components of perceived airline seats’ comfort shows that seat width is the most significant factor that contributes to the overall perceived comfort of the airline seat.
Ključne besede: in-flight airline service quality, perceived value, recommendations (word of mouth), airline seat comfort, transport, air transport, services, quality
Objavljeno v DKUM: 19.09.2017; Ogledov: 1302; Prenosov: 424
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6. Relationship between logistics service's perceived value and outsourcing of logistics activitiesKlavdij Logožar, Bruno Završnik, Damjana Jerman, 2006, drugi znanstveni članki Opis: Outsourcing has become increasingly popular in recent years, and is often quoted as a means of coping with rapid changes in technology and in the business environment. The scope of third-party logistics may range from a relatively limited combination of activities (e.g. transportation and warehousing) to a comprehensive set of logistics services. The authors first define the reasons for outsourcing with the emphasis on business logistics. They particularly point out the motivations for logistics outsourcing, the possibilities of logistics outsourcing, and they present the process of outsourcing partner selection as well. Finally they analyze the specific issues of logistics service's perceived value in outsourcing logistics activities on the basis of the survey carried out in Slovenian companies. The purpose of the survey was to measure the customers' perception of different characteristics of logistics provider which can be decisive when manufacturing firms are trying to make a decision whether to outsource and which logistics provider to select. The paper creates a framework for selection of the important and perceived characteristics of logistics provider relevant to customer in the process of the logistics supplier selection.
Ključne besede: logistics, logistics services, outsourcing, perceived value
Objavljeno v DKUM: 05.06.2017; Ogledov: 1148; Prenosov: 152
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7. Conceptual model of relationships among customer perceptions of components of insurance serviceUrban Šebjan, Polona Tominc, 2015, izvirni znanstveni članek Opis: The objective of this study was to examine the conceptual model and to study the relationships between customer perceptions of the benefits of sales promotion, quality, adequacy of premium, and adequacy of information about the coverage of insurance services. The research model was tested with structural equation modeling (SEM) with a sample of 200 Slovenian users of insurance services. The results indicated that higher perceived benefits of sales promotion were associated with higher perceived quality of insurance services. In addition, higher perceived quality was associated with higher perceived adequacy of information about the coverage and the premium for insurance services. The study also found that higher perceived adequacy of premium was associated with higher perceived adequacy of information about the coverage of insurance services.
Ključne besede: perceived sales promotion, perceived quality, perceived premium, perceived coverage, insurance company, insurance service
Objavljeno v DKUM: 05.04.2017; Ogledov: 1425; Prenosov: 468
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