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21.
Perceived gender equality in managerial positions in organizations
Polona Tominc, Urban Šebjan, Karin Širec, 2017, izvirni znanstveni članek

Opis: Background and Purpose: This research aims to achieve two main objectives: to investigate differences between male and female managers regarding the perceived gender equality in organizations and to analyze the gender differences in relationships among the perceived gender equality, the perceived satisfaction with employment position and career, the perceived satisfaction with work, and the perceived work-family conflict. Design/Methodology/Approach: The sample of research includes 82 managers in Slovenian organizations. In first stage, we analyzed with t-test differences between male and female regarding perceived gender equality in decision-making positions. In the next step we developed the conceptual models and used structural equational modeling (SEM), and analyzed differences between constructs in two conceptual models. Results: The research results show that female managers perceive gender equality in organizations in general to be significantly lower than males; furthermore, perceived gender equality is positively related to the perceived satisfaction with employment position and career as well as to the perceived satisfaction with work, but both relationships are significantly stronger for female managers. On the other hand female managers seems to cope more efficiently with the perceived work-family conflict since it has significantly different impact on female managers’ perceived satisfaction with work, as compared to the male managers. Conclusion: To achieve more gender equality within organizations and a reduction of the gender gap, the legislative initiatives cannot be successful without appropriate corporate strategy sets, which presents the framework for doing business and determines the internal working culture. The findings offer several policy, as well as business practice-oriented implications.
Ključne besede: gender balance, decision-making position, employment satisfaction, work satisfaction, organization, management, managerial positions, gender equality
Objavljeno: 06.07.2017; Ogledov: 432; Prenosov: 178
.pdf Celotno besedilo (1021,95 KB)
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22.
Where Does Weekly Outdoor Education Lead To: The Potential of Joy and Satisfaction
Katja Gomboc, 2017, magistrsko delo

Opis: This research was set as a qualitative (descriptive) case study that portrayed the implementation and analysis of outdoor education teaching in the first grade of one primary school in Slovenia. As part of the qualitative and descriptive research I conducted interviews that researched the essence and importance of feeling/experiencing joy and satisfaction during experiencing outdoor education, as well as its connection to holistic learning dimensions. During the research period I spent five special outdoor learning days, and afterwards conducted all together 95 interviews with students. Almost every day students answered up to eight open-ended and close-ended semi-structured questions that focused on their emotions and emotional reasons while learning outside. The results showed that, while learning outdoors, students developed their cognitive, physical, social, and emotional holistic sides by forming expectations and having experiences, developed aesthetic and emotional attributes through listening tasks, developed emotional, spiritual, and cognitive traits by observing and interacting with animals. The results pointed out that all holistic learning aspects appeared during free outdoor play and outdoor learning in general, where emotions with an emphasis on joy and satisfaction played the essential roles. This study showed a good example of outdoor education implementation in a school curriculum, and also offered a new perspective on how to include the potential of joy and satisfaction into learning.
Ključne besede: Joy, Satisfaction, Outdoor Learning, Holistic Learning, Emotions, Interview
Objavljeno: 25.08.2017; Ogledov: 444; Prenosov: 70
.pdf Celotno besedilo (2,61 MB)

23.
The concept of Watson's carative factors in nursing and their (dis)harmony with patient satisfaction
Majda Pajnkihar, Gregor Štiglic, Dominika Vrbnjak, 2017, izvirni znanstveni članek

Opis: Background: Constant reviews of the caring behavior of nurses and patient satisfaction help to improve the quality of nursing. The aim of our research was to explore relationships between the level of nursing education, the perception of nurses and nursing assistants of Watson's carative factors, and patient satisfaction. Methods: A questionnaire survey using a convenience sample of 1,098 members of nursing teams and a purposive sample of 1,123 patients in four health care institutions in Slovenia was conducted in August 2012. A demographic questionnaire and the Caring Nurse-Patient Interactions Scale (nurse version) were delivered to the nurses. A Hospital Consumer Assessment of Health Plans Survey was delivered to discharged patients. Data were analyzed using descriptive and inferential statistics. Results: Carative factor sensibility was related to the level of nursing education. Patients were satisfied with the care received from nurses, nursing assistants and hospitals, although we found differences between the perceptions of nurses and nursing assistants of carative factors and patient satisfaction. By comparing only the perceptions of nurses and nursing assistants of carative factors in health care institutions, differences were found for seven out of ten carative factors. Discussion: We did not find major significant differences between carative factors and level of nurse education, except in one carative factor. Differences in perceptions of carative factors between health care institutions are probably the result of different institutional factors. The results can be of great benefit to nurse administrators and educators, indicating the factors that must be taken into account for enhancing patient satisfaction. Emphasis on caring theories should be placed in nursing education and their application in nursing practice.
Ključne besede: caring, patient satisfaction, cross-sectional studies
Objavljeno: 02.08.2017; Ogledov: 835; Prenosov: 190
.pdf Celotno besedilo (250,38 KB)
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24.
Moderating effects between job insecurity and intention to quit in samples of Slovene and Austrian workers
Paul Jiménez, Borut Milfelner, Simona Šarotar Žižek, Anita Dunkl, 2017, izvirni znanstveni članek

Opis: Job insecurity is a serious stressor in the work environment, with negative work-related outcomes. The effects of job insecurity strongly depend on the country’s economic condition. The present study investigated the relationship among job insecurity, job satisfaction, and the intention to quit as well as possible mediating variables (resources/recovery and stress). The samples of 251 Slovene and 219 Austrian workers were analyzed. The data indicated that job insecurity is related to higher stress and intention to quit as well as to lower resources/recovery at the workplace. Stress is an important mediator in the relationship between resources/recovery and job satisfaction as well as intention to quit. These relationships were found in both samples.
Ključne besede: intention to quit, job insecurity, job satisfaction, resources, recovery, stress
Objavljeno: 09.08.2017; Ogledov: 338; Prenosov: 184
.pdf Celotno besedilo (430,78 KB)
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25.
Motivation and satisfaction of employees in the workplace
Maja Rožman, Sonja Treven, Vesna Čančer, 2017, izvirni znanstveni članek

Opis: Background: The aging of the European population is a demographic trend reflected in the ever-growing number of older employees. This paper introduces the importance of motivation and satisfaction in the workplace among age diverse employees in Slovenian companies. Objectives: The goal is to investigate the differences between the motivation and satisfaction of employees from different age groups in the workplace. Methods/Approach: The paper is based on research including a survey of two age groups of employees in Slovenia. We employed the Mann-Whitney U test to verify differences in the motivation and satisfaction in the workplace between the two groups. Results: Older employees are more motivated by flexibility in the workplace; autonomy at work; good interpersonal relationships in the workplace; the possibility of working at their own pace; respect among employees; equal treatment of employees regardless of their age. They are more satisfied with interpersonal relationships in the company; their work; working hours and the distribution of work obligations; and facilitation of the self-regulation of the speed of work performed. Conclusions: Motivation and satisfaction change as individuals age. Using this information, managers and employers can apply appropriate measures to contribute to employees´ well-being and better workplace performance, better working relationships with colleagues, higher productivity, and greater creativity.
Ključne besede: motivation, satisfaction, employees, human resource management
Objavljeno: 03.11.2017; Ogledov: 551; Prenosov: 206
.pdf Celotno besedilo (504,02 KB)
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26.
Customer satisfaction and acceptance of relationship marketing concept
Dragan Ćoćkalo, Dejan Đorđević, Zvonko Sajfert, 2011, izvirni znanstveni članek

Opis: Satisfying customers and other groups of interest is the key output of relationship marketing. This paper presents the parts of the research that had been carried out by the first quarter of 2008 which included 84 quality management (QM) certified companies and 37 experts from Republic of Serbia. The goals of the research, related to this article, were: firstly, to explain customer satisfaction from the standpoint of relationship marketing concept; secondly, to show that relationship marketing concept is/can be accepted and implemented in QM certified Serbian companies - in order to integrate customer satisfaction and realionship marketing in QM concept.
Ključne besede: the process of customer satisfaction, QM, RM, Serbia
Objavljeno: 29.11.2017; Ogledov: 173; Prenosov: 46
.pdf Celotno besedilo (615,36 KB)
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27.
Influence of demographic factors on employee satisfaction and motivation
Snežana Urošević, Milijić Nenad, 2012, izvirni znanstveni članek

Opis: Nowadays, human resource management and development is becoming more significant due to the fact that a man has gained a new place and a new role in all social processes and in their management. The sheer employees' characteristics, i.e., demographic factors, besides the organisational factors, have a certain influence in this area. By adequate understanding of both demographic factors and their influence, it is possible to apply measures to make the employees satisfied and motivated. This paper points out such influences on the employees' satisfaction and motivation. Also, the interaction of certain demographic factors is presented, such as the professional qualification, years of working experience and age, onto employees perceiving satisfaction and motivation and onto respective consequences. In order to determine the employee satisfaction and motivation, the responses from the employees to questions divided into six groups (material conditions, security, acceptance and social component, respect and status, self-confirmation and loyalty), were used. The research was done on a set of 328 employees in the telecommunications sector in Serbia.
Ključne besede: satisfaction in business operation, motivation, demographic factors, employees
Objavljeno: 30.11.2017; Ogledov: 282; Prenosov: 161
.pdf Celotno besedilo (857,96 KB)
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28.
Opinion of Croatian teacher education students regarding the quality of the visual arts teaching didactics course
Marijana Županić Benić, 2017, izvirni znanstveni članek

Opis: The purpose of this study was to assess student satisfaction with the Visual Arts Teaching Methodology course taught at the Croatian faculties of teacher education and identify important areas for improvement. The students’ open-ended, qualitative responses were reviewed and each response was assigned to one or more of the following categories: teacher performance, student teaching practice, assessment and grading, course organization, availability of learning materials and resources, and student teaching competences. The results indicate that the students are most satisfied with teacher performance, but they are also the least satisfied with course organization and recommend the most improvements in this area.
Ključne besede: course quality, student satisfaction, student opinions, didactics, visual art didactics
Objavljeno: 30.11.2017; Ogledov: 329; Prenosov: 161
.pdf Celotno besedilo (478,42 KB)
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29.
Organisational effectiveness and customer satisfaction
Milan Ambrož, Martina Praprotnik, 2008, izvirni znanstveni članek

Opis: This paper presents a test of the relationship between organizational culture as a crucial indicator of organizational effectiveness and customer satisfaction using service-unit data from two health resorts. Ensuring survival of the service organisation in the long run requires adaptations which are oriented towards achieving maximum customer satisfaction. This study intended to unveil the effect organisational factors have on customer service orientation from the customer and employee point of view within a two health resort service setting. The finding suggests that when trying to predict the comparative degree which organisational effectiveness factors have in satisfying customers' needs, performance, adaptability and mission can be of the highest importance. Some effects like performance were uniform for employees and customers, while others varied depending on the organisation and the customer or employee group. Furthermore, findings suggest that service performance and organisation mission of the service organisation predict customer satisfaction based on established and proven health services. In this context there is no room for innovation, despite the fact that employees and customers do not share similar views about the impact of organisational effectiveness. Developing an effective service organisation can provide a competitive advantage to the organisation. Critical for the success of the service organisation is that organisational agents have a clear view of the existing organisation effectiveness and a clear view of the customer expectations in this area.
Ključne besede: organisational effectiveness, customer satisfaction, customer complexity, service orientation, survival, adaptability
Objavljeno: 04.12.2017; Ogledov: 404; Prenosov: 161
.pdf Celotno besedilo (982,16 KB)
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30.
Predictors of users' satisfaction with E-payment system
Adeyinka Tella, Abdulmumin Isah, 2015, izvirni znanstveni članek

Opis: Background and Purpose: Many organisations are using the e-payment system; however, its effectiveness has not been determined particularly in the Nigeria context. The University of Ilorin as educational organisation started using e-payment system in 2010 and up till now there has been limited or no study conducted to examine whether or not workers are satisfied with the new payment system together with other related ones they are familiar with. It is in the light of this that this study examined users’ satisfaction with the e-payment system at the University of Ilorin, Nigeria. Design/Methodology/Approach: A sample of 260 academic and non-academic staff was taken from six out 12 faculties that made up the university. Using a survey research approach data was collected with a modified questionnaire. Five research questions were developed to guide the study. Results: The results revealed that, respondents (93.5%) were adequately satisfied, satisfied and moderately satisfied, while, only (6.5%) of the respondents were less satisfied and dissatisfied. Perceived speed was identified as the characteristics users mostly satisfied with, followed by system security, traceability, and convenience. Moreover, there is significant correlation among the entire e-payment characteristics/factors (perceived speed, security, anonymity, traceability, perceived ease of payment, and convenience); and that all the six factors jointly predict users’ satisfaction with the e-payment system. In order of magnitude of the prediction/contribution to e-payment, users’ satisfaction, perceived speed made the most significant prediction/contribution. Conclusion: Based on the findings, the study concluded a considerable percentage of the respondents (93.5%) are satisfied with the e-payment system at the University of Ilorin, Nigeria. In lieu of this therefore, there is need to improve the e-payment system so that all and sundry could be satisfied.
Ključne besede: users' satisfaction, e-commerce, electronic payment system (EPS), salary, University of Ilorin
Objavljeno: 10.01.2018; Ogledov: 275; Prenosov: 52
.pdf Celotno besedilo (548,21 KB)
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