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Managerial coaching model and the impact of its activities on employee satisfaction and company performance
Petra Venišnik, Sonja Treven, Polona Tominc, 2014, izvirni znanstveni članek

Opis: The article tries to answer the research question: What is the potential additive effect on employee satisfaction and overall company performance when using managerial coaching model and its activities? The purpose of the article has been to form a model of managerial coaching and of the influence of its activities on employee satisfaction and overall company performance based on theory review and field study results. We have confirmed the two main hypotheses and all the secondary hypotheses with two empirical studies, one focused on the managers and the other on the employees. The topic is of practical value and it will help managers in Slovenia and abroad to understand the effect of the activities of coaching on employee satisfaction and overall company performance.
Ključne besede: coaching, employee satisfaction, company performance, management, model
Objavljeno: 21.12.2015; Ogledov: 581; Prenosov: 41
.pdf Celotno besedilo (125,85 KB)
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14.
Some aspects of burnout in nursing homes
Ljiljana Leskovic, Goran Vukovič, Robert T. Leskovar, Jana Goriup, 2016, izvirni znanstveni članek

Opis: Nursing personnel in nursing homes for elderly citizens are exposed to a number of factors that contribute to possible burnout syndrome. For this reason, the set objective of the research was to measure the degree of burnout, check the correlation between the burnout syndrome and satisfaction at work, and psychosomatic symptoms, as well as to figure out the main characteristics of burnout syndrome among the nursing personnel in nursing homes for the elderly in Slovenia.
Ključne besede: burnout, elder people, work, satisfaction, psychosomatic symptoms, nursing homes, nurses
Objavljeno: 30.03.2017; Ogledov: 557; Prenosov: 150
.pdf Celotno besedilo (410,46 KB)
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15.
Relationships among store image and store loyalty in Slovenia
Miran Grah, Polona Tominc, 2015, izvirni znanstveni članek

Opis: Image has become one of the most important factors of stores’ survival and development. In this paper, a model of relationships among the multidimensional variables of store image, positive affect, satisfaction with the store, trust and commitment to the store is formed and tested with a sample of 209 customers in three stores in the Pomurje region of Slovenia. The important conclusion of the research is that several interrelations among store image, positive affect, satisfaction, trust and store commitment exist. The results also show significant gender differences in perceptions of store image. These results provide several important insights for managing supermarkets in the Slovenian market and are also important for future research.
Ključne besede: store, image, loyalty, satisfaction
Objavljeno: 03.04.2017; Ogledov: 295; Prenosov: 149
.pdf Celotno besedilo (297,85 KB)
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16.
The relationship between spiritual intelligence and work satisfaction among leaders and employees
Maja Koražija, Simona Šarotar Žižek, Damijan Mumel, 2016, izvirni znanstveni članek

Opis: This study aims to investigate the relationship between spiritual intelligence and work satisfaction among both leaders and employees. Most studies in this area have focused on researching the relationship between employees’ spiritual intelligence and work satisfaction, so we also researched the relationship between leaders’ spiritual intelligence and work satisfaction. Our leading thesis was that leaders and employees with a higher level of spiritual intelligence have a higher level of work satisfaction. In our study, we found no significant relationship between spiritual intelligence and work satisfaction for leaders, but we found a significant positive relationship between spiritual intelligence and workplace satisfaction for employees.
Ključne besede: spiritual intelligence, work satisfaction, leaders, employees
Objavljeno: 03.04.2017; Ogledov: 268; Prenosov: 129
.pdf Celotno besedilo (292,74 KB)
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17.
Quality of life and patient satisfaction with family practice care in a roma population with chronic conditions in northeast Slovenia
Erika Zelko, Igor Švab, Danica Rotar-Pavlič, 2015, izvirni znanstveni članek

Opis: Objectives: Health-related quality of life (HRQoL) measures a patient's subjective experience of his or her health status. We aimed to show how the presence of chronic diseases and satisfaction with family physicians (FPs) were associated with the HRQoL of a Roma population. Methods: A cross-sectional study was carried out in May 2011 on a representative sample of 650 Roma living in Prekmurje, Slovenia. The EQ-5D questionnaire was used for measuring the HRQoL of the Roma. Demographical data, 12 groups of diseases diagnosed in the last 12 months and satisfaction with FPs were included in the questionnaire. Results: The response rate was 88.3% (574), of which 56.4% were female, and the average age of the participants had a mean value of 40.2+-12.7 years. The presence of cardiovascular problems with risk factors for them or presence of musculoskeletal disorders were strongly associated with the presence of pain (Cramer's V = 0.40 and 0.46 respectively). There was a strong association between the presence of mental disorders and anxiety and depression (Cramer's V = 0.58). The average satisfaction with the family physician was 3.9 (mean+-1.10) on a five-point Likert scale. There was no significant association between HRQoL and satisfaction with the family physician. Conclusions: Roma with chronic mental health problems had the lowest HRQoL in the Roma population. More attention should be paid to this subgroup of Roma in family medicine, and interventions should be provided. High satisfaction with their FPs is not associated with the observed quality of life variables.
Ključne besede: quality of life, Roma, patient satisfaction
Objavljeno: 05.04.2017; Ogledov: 355; Prenosov: 47
.pdf Celotno besedilo (232,60 KB)
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18.
Psychological empowerment, job satisfaction and organizational commitment among lecturers in higher education
Gašper Jordan, Gozdana Miglič, Ivan Todorović, Miha Marič, 2017, izvirni znanstveni članek

Opis: Background and Purpose: Organizations should implement new findings from the field of human resource management. If an organization wants to have successful and effective employees, they should be satisfied with all aspects of work and at the same time they should be feel commitment towards an organization. To have a full insight in employees, organizations have to take care of psychological side of employees, which manifests in psychological empowerment. Design/Methodology/Approach: The survey was conducted among 409 university lecturers in Austria, Croatia, Czech Republic, Germany, Serbia, and Slovenia. The investigated constructs of psychological empowerment, job satisfaction and organisational commitment were compared. Spreitzer’s PEQ was used for the assessment of the psychological empowerment, Spector’s JSS for job satisfaction, and Allen’s and Meyer’s OCQ for the assessment of organisational commitment. Results: The research showed that the highest level of psychological empowerment can be found among university lecturers from Serbia and the lowest from Germany. Job satisfaction level is the highest in Austria and the lowest in Slovenia. Affective organisational commitment is the highest in Slovenia and the lowest in Germany. Continuance organisational commitment scored the highest in Croatia and the lowest in Czech Republic. Additionally, the outcomes show the highest level of normative organisational commitment in Czech Republic and the lowest in Austria. Only affective organisational commitment was not found as statistically significant. Conclusion: Knowledge of psychological empowerment, job satisfaction and organizational commitment can be helpful for leaders, because with this knowledge they can manage, develop and motivate employees properly.
Ključne besede: psychological empowerment, organizational commitment, job satisfaction, higher education
Objavljeno: 06.04.2017; Ogledov: 644; Prenosov: 60
.pdf Celotno besedilo (489,83 KB)
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19.
The effect of an educational intervention in family phisicians on self-rated quality of life in patients with medically unexplained symptoms
Vojislav Ivetić, Klemen Pašić, Polona Selič, 2017, izvirni znanstveni članek

Opis: Introduction: Medically unexplained symptoms (MUS) are very common in family medicine, despite being a poorly-defined clinical entity. This study aimed to evaluate the effect of an educational intervention (EI) on self-rated quality of life, treatment satisfaction, and the family physician-patient relationship in patients with MUS. Methods: In a multi-centre longitudinal intervention study, which was performed between 2012 and 2014, patients were asked to rate their quality of life, assess their depression, anxiety, stress and somatisation, complete the Hypochondriasis Index, the Medical Interview Satisfaction Scale and the Patient Enablement Instrument for assessing the physician-patient relationship, before and after the EI. Results: The mean values before and after the intervention showed that after the EI, patients with MUS gave a lower (total) mean rating of their health issues and a higher rating of their quality of life, and they also had a more positive opinion of their relationship with the physician (p<0.05). However, there were no differences in the (total) rating of treatment satisfaction before and after the EI (p=0.423). Significant differences in the symptoms in patients with MUS before and after the intervention were confirmed for stress, somatisation and hypochondriasis (p<0.05). Conclusions: It could be beneficial to equip family physicians with the knowledge, skills and tools to reduce hypochondriasis and somatisation in MUS patients, which would improve patients’ self-rated health status.
Ključne besede: medically unexplained symptoms, family medicine, educational intervention, quality of life, treatment satisfaction, family physician-patient relationship
Objavljeno: 06.04.2017; Ogledov: 664; Prenosov: 175
.pdf Celotno besedilo (955,23 KB)
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20.
Satisfaction of people with police roadside procedures
Vinko Gorenak, Marko Prevolčič, 2008, izvirni znanstveni članek

Opis: In the theoretical part of this paper, the authors present criteria by which the satisfaction of the public with police work can be measured. The focus lies on those criteria that are significant for police work in the community and for the reputation of the police as a state organ itself, which is co-responsible for(improving) security in the nation. The empirical part of this paper is based on a study that included 120 residents from the area of Slovenj Gradec police directorate. The interviewees had to give their opinion on various questions or statements about their satisfaction regarding police roadside procedures in the area that they live in. Furthermore, the authors examined the extent to which the residents are willing to help police officers, how they evaluate their work, on what basis the residents shape their opinion and how they evaluate interpersonal competencies of police officers. The results have shown that the satisfaction of residents with roadside police procedures in SlovenjGradec police directorate is relatively good since the majority of answers varies between 3 and 4 on a Likert scale ranging from 1to 5. Even though the evaluations are promising, the authors conclude the paper with several recommendations.
Ključne besede: satisfaction, residents, traffic, criteria, police, police work in community, respect
Objavljeno: 05.06.2017; Ogledov: 295; Prenosov: 44
.pdf Celotno besedilo (3,70 MB)
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