1. Statistically significant differences in AI support levels for project management between SMEs and large enterprisesPolona Tominc, Dijana Oreški, Vesna Čančer, Maja Rožman, 2024, izvirni znanstveni članek Opis: Background: This article delves into an in-depth analysis of the statistically significant differences in AI support levels for project management between SMEs and large enterprises. The research was conducted based on a comprehensive survey encompassing a sample of 473 SMEs and large Slovenian enterprises.
Methods: To validate the observed differences, statistical analysis, specifically the Mann–Whitney U test, was employed.
Results: The results confirm the presence of statistically significant differences between SMEs and large enterprises across multiple dimensions of AI support in project management. Large enterprises exhibit on average a higher level of AI adoption across all five AI utilization dimensions. Specifically, large enterprises scored significantly higher (p < 0.05) in AI adopting strategies and in adopting AI technologies for project tasks and team creation. This study’s findings also underscored the significant differences (p < 0.05) between SMEs and large enterprises in their adoption and utilization of AI technologies for project management purposes. While large enterprises scored above 4 for several dimensions, with the highest average score assessed (mean value 4.46 on 1 to 5 scale) for the usage of predictive Analytics Tools to improve the work on the project, SMEs’ average levels, on the other hand, were all below 4. SMEs in particular may lag in incorporating AI into various project activities due to several factors such as resource constraints, limited access to AI expertise, or risk aversion.
Conclusions: The results underscore the need for targeted strategies to enhance AI adoption in SMEs and leverage its benefits for successful project implementation and strengthen the company’s competitiveness.
Ključne besede: enterprises, project management, leadership, artificial intelligence
Objavljeno v DKUM: 04.04.2025; Ogledov: 0; Prenosov: 4
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2. Exploring social customer relationship management adoption in micro, small and medium-sized enterprisesMarjeta Marolt, Hans Dieter Zimmermann, Anja Žnidaršič, Andreja Pucihar, 2019, izvirni znanstveni članek Opis: With the emergence of social media, customer relationship management has undergone noticeable changes and gained a great deal of attention from researchers and practitioners in recent years. In this paper, we provide additional insights into how intensively business-to-customer micro, small and medium-sized enterprises adopt social customer relationship management. Based on the literature review and insights from interviews with six micro, small and medium-sized enterprise owners/managers, we developed a conceptual research model that integrates the antecedents, intensity of social customer relationship management adoption, and performance outcomes. For the intensity of social customer relationship management adoption, we applied process-based conceptualization consisting of the customer engagement process and customer data management process. Then we empirically tested a conceptual research model by using data collected in a survey of 119 micro, small and medium-sized enterprises in Slovenia. We found that not all antecedents are equally relevant to both processes of the intensity of social customer relationship management adoption. Additionally, we found that the intensity of social customer relationship management adoption has a positive effect on customer relationship performance. Based on these findings, we provide recommendations for further research and offer practical implications for micro, small and medium-sized enterprises considering social customer relationship management adoption.
Ključne besede: social customer relationship management adoption, adoption intensity, antecedent, performance, micro, small and medium-sized enterprises
Objavljeno v DKUM: 11.03.2025; Ogledov: 0; Prenosov: 4
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3. A longitudinal study on the adoption of cloud computing in micro, small, and medium enterprises in MontenegroIvana Ognjanović, Ramo Šendelj, Milica Daković-Tadić, Ines Kožuh, 2024, izvirni znanstveni članek Ključne besede: cloud adoption, digital transformation, micro, small and medium enterprises, longitudinal study, TOE framework, UTAUT framework
Objavljeno v DKUM: 17.01.2025; Ogledov: 0; Prenosov: 4
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4. Information communication technology and supply chain efficiency in manufacturing SMES in Bulawayo Province in ZimbabweSithokozile Bafana, Simba Mutsvangwa, Felix Chari, 2024, izvirni znanstveni članek Opis: There has been a global plummeting trend of failure in most manufacturing Small and Medium Enterprises (SMEs) due to purported supply chain inefficiency. It is imperative for clothing manufacturing SMEs in developing nations like Zimbabwe, with reference to Bulawayo Province, which lacks digitization to integrate Information and Communication Technology (ICT) solutions into their supply chain operations to improving efficiency and maintain competitiveness in the global market. Thus, the purpose of the study was to evaluate ICT and supply chain efficiency in the clothing manufacturing SMEs in Bulawayo Province. Employing the pragmatic approach, data were collected using semi-structured questionnaires from a sample of 107 from a total population of 147 that were triangulated with 15 interviews from clothing manufacturing SMEs in Bulawayo. A simple linear regression analysis through Ordinary Least Squares was conducted to test the relationship between ICT and supply chain efficiency. The results show that ICT has a positive and statistically significant effect on cost performance, agility and delivery performance in Bulawayo clothing manufacturing SMEs. By prioritizing ICT adoption, managers can achieve better cost management, increased responsiveness to market demands, and enhanced delivery capabilities. It is recommended that clothing manufacturing SMEs in Bulawayo should embrace the ICT. Further studies should examine the relationship between ICT and supply chain efficiency in manufacturing SMEs across different industries and nations.
Ključne besede: information and communication technology, supply chain efficiency, SMEs (small and medium enterprises), material requirement planning
Objavljeno v DKUM: 17.12.2024; Ogledov: 0; Prenosov: 5
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5. The appropriate work environment for older employees : the case of SloveniaMaja Rožman, Vesna Čančer, 2021, izvirni znanstveni članek Opis: Background: The increase in population life expectancy in developed economies is also reflected in the aging of the workforce; therefore, enterprises should create an appropriate work environment for all employees, emphasizing the older ones.
Objectives: The major objectives of this paper are to establish the impact of appropriate working conditions and training programs for older employees on their work motivation, as well as to establish the latter’s impact on the older employees’ work engagement in Slovenian medium-sized and large enterprises.
Methods/Approach: Structural equation modeling explored the links between four constructs – appropriate working conditions, training programs, work motivation, and work engagement.
Results: In Slovenian enterprises, appropriate working conditions and training programs for older employees positively impact their work motivation. Moreover, the work motivation of older employees positively impacts their work engagement.
Conclusions: These findings can be useful for employers or managers for developing targeted employee motivation and employee engagement programs to leverage the talents and dedication of older employees.
Ključne besede: appropriate work environment, older employees, enterprises, structural equation modeling
Objavljeno v DKUM: 09.12.2024; Ogledov: 0; Prenosov: 12
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6. Sustainable developement in logistic : a strategy for management in terms of green transportDorota Klimecka-Tatar, Manuela Ingaldi, Matevž Obrecht, 2021, izvirni znanstveni članek Opis: Supply chain management is one of the most important elements of sustainable development. And due to the fact that the world market is driven by supply and demand, and the determinant of access to products is regional and international logistics, this paper focuses on the possibilities of implementing a green transport strategy in the context of sustainable development in logistic enterprises. This paper presents the results of the SWOT anal-ysis pointing out the strengths, weaknesses, opportunities, threats of green vehicles market for the transport enterprises. It was noticed that the situation on the green vehicles market for the transport enterprises is charac-terized by the advantage of strengths and these strengths should be used to maximize the use of green vehicles. It emphasized that subsidies for green vehicles would allow to invest in a modern fleet, new solutions (e.g. own charging stations) can have an impact on the greater energy efficiency (self-sufficiency), increase of social aware-ness would force enterprises to take appropriate actions in the field of environmental protection and develop-ment of publictransport based on green vehicles.
Ključne besede: logistic enterprises, green transport strategy, green vehicles, SWOT analysis, environmental protection, sustainable development, green logistics, sustainability
Objavljeno v DKUM: 27.08.2024; Ogledov: 66; Prenosov: 6
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7. Multi-attribute assessment of digital maturity of SMEsMirjana Kljajić Borštnar, Andreja Pucihar, 2021, izvirni znanstveni članek Opis: Small and medium-sized enterprises (SMEs) need to keep pace with large enterprises, thus they need to digitally transform. Since they usually lack resources (budget, knowledge, and time) many countries have their support environment to help SMEs in this endeavor. To be able to ensure the right kinds of support, it is crucial to assess the digital maturity of an enterprise. There are many models and assessment tools for digital maturity, however, they are either theoretical models, partial, vendor oriented, or suited for large enterprises. In this paper, we address the problem of assessing digital maturity for SMEs. For this purpose, we developed a multi-attribute model for assessment of the digital maturity of an SME. We followed the design science research approach, where the multi-attribute model is considered as an IT artifact. Within the design cycle, the decision expert (DEX) methodology of a broader multi-attribute decision making methodologies was applied. The developed model was validated by a group of experts and upgraded according to their feedback and finally evaluated on seven real-life cases. Results show that the model can be used in real business situations.
Ključne besede: digital transformation, digital maturity assessment, multi-attribute model, small and medium-sized enterprises
Objavljeno v DKUM: 07.08.2024; Ogledov: 108; Prenosov: 23
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8. Investigating the impact of resilience, responsiveness, and quality on customer loyalty of MSMEs : empirical evidenceNourhan Ahmed Saad, Sara El Gazzar, Sonja Mlaker Kač, 2022, izvirni znanstveni članek Opis: Due to the importance of the micro, small, and medium-sized enterprises (MSMEs) sector and the negative implications of COVID-19, which resulted in decreasing resource availability, shortages of supply, declining consumer demand and requirements, and a lack of consumer satisfaction and loyalty, this research investigates the impact of resilience, responsiveness, and quality on customer loyalty in MSMEs. An online questionnaire was conducted on MSMEs’ end consumers in the Egyptian context. The analysis was conducted through Amos and SPSS, and the research hypotheses were tested through covariance-based structural equation modelling for 891 valid questionnaires. The findings exposed that there is a positive significant impact for operational resilience (flexibility and technology adoption), responsiveness (delivery fulfillment and speed and after-sale service), and product/service quality on customer loyalty in terms of behavioral, attitudinal dimensions. It contributes to understanding how MSMEs could enhance their sustainable performance (resilience, responsiveness, quality) to reach better customer loyalty. This research presents insights on how the MSMEs sector can adapt to the dynamic business environment in terms of COVID-19 crisis and consumer behavior, which has changed the nature and needs of the market and consumers. In addition, this research extends the theories of Resource-Based View (RBV), Dynamic Capability View (DCV), and Theory of Consumption Value (TCV) in an empirical contribution through filling the gap in understanding consumers’ needs in terms of resilience, responsiveness, and quality.
Ključne besede: responsiveness, resilience, quality, Egypt, customer loyalty, micro enterprises, small enterprises, mediumsized enterprises
Objavljeno v DKUM: 04.07.2024; Ogledov: 124; Prenosov: 41
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9. Small and medium-sized enterprises in the digital age : understanding characteristics and essential demandsBarbara Bradač Hojnik, Ivona Huđek, 2023, izvirni znanstveni članek Opis: The article explores the implementation of digital technology in small and medium-sized Slovenian enterprises (SMEs), with a focus on understanding existing trends, obstacles, and necessary support measures during their digitalization progress. The surveyed companies mainly rely on conventional technologies like websites and teamwork platforms, emphasizing the significance of strong online communication and presence in the modern business world. The adoption of advanced technologies such as blockchain is limited due to the perceived complexity and relevance to specific sectors. This study uses variance analysis to identify potential differences in the digitalization challenges faced by companies of different sizes. The results indicate that small companies face different financial constraints and require more differentiated support mechanisms than their larger counterparts, with a particular focus on improving digital competencies among employees. Despite obtaining enhancements such as elevated operational standards and uninterrupted telecommuting via digitalization, companies still face challenges of differentiation and organizational culture change. The study emphasizes the importance of recognizing and addressing the different challenges and support needs of different-sized companies to promote comprehensive progress in digital transformation. Our findings provide important insights for policymakers, industry stakeholders, and SMEs to formulate comprehensive strategies and policies that effectively address the diverse needs and challenges of the digital transformation landscape.
Ključne besede: digital transformation, digital technology adoption, small and medium-sized enterprises (SMEs), digitalization challenges, digitalization support
Objavljeno v DKUM: 11.04.2024; Ogledov: 299; Prenosov: 42
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10. Investigating the impact of supply chain management practices on customer satisfaction through flexibility and technology adoption : empirical evidenceNourhan Ahmed Saad, Sara El Gazzar, Sonja Mlaker Kač, 2024, izvirni znanstveni članek Opis: The aim of this research is to empirically investigate the influence of supply chain management practices (SCMPs) on customer satisfaction through the mediating rolesof flexibility and technology adoption. A questionnaire was used to collect data from organizational consumers in the Egyptian context, in which hypotheses were analyzed through covariance-based structural equation modeling for 1009 usable questionnaires. The findings revealed the positive relationship between SCMPs and flexibility, technology adoption, and customer satisfaction. Moreover, it revealed the positive relationship between technology adoption and customer satisfaction, however, the direct impact of flexibility on customer satisfaction is not significant. Empirical evidence also illustrated that technology adoption can significantly mediate the relationship between SCMPs and customer satisfaction.
Ključne besede: customer satisfaction, Egypt, flexibility, micro, small and medium-sized enterprises, supply chainmanagement practices, technology adoption
Objavljeno v DKUM: 15.12.2023; Ogledov: 106; Prenosov: 18
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