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Multi-attribute assessment of digital maturity of SMEs
Mirjana Kljajić Borštnar, Andreja Pucihar, 2021, izvirni znanstveni članek

Opis: Small and medium-sized enterprises (SMEs) need to keep pace with large enterprises, thus they need to digitally transform. Since they usually lack resources (budget, knowledge, and time) many countries have their support environment to help SMEs in this endeavor. To be able to ensure the right kinds of support, it is crucial to assess the digital maturity of an enterprise. There are many models and assessment tools for digital maturity, however, they are either theoretical models, partial, vendor oriented, or suited for large enterprises. In this paper, we address the problem of assessing digital maturity for SMEs. For this purpose, we developed a multi-attribute model for assessment of the digital maturity of an SME. We followed the design science research approach, where the multi-attribute model is considered as an IT artifact. Within the design cycle, the decision expert (DEX) methodology of a broader multi-attribute decision making methodologies was applied. The developed model was validated by a group of experts and upgraded according to their feedback and finally evaluated on seven real-life cases. Results show that the model can be used in real business situations.
Ključne besede: digital transformation, digital maturity assessment, multi-attribute model, small and medium-sized enterprises
Objavljeno v DKUM: 07.08.2024; Ogledov: 108; Prenosov: 28
.pdf Celotno besedilo (3,07 MB)
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Managing document management systems’ life cycle in relation to an organization’s maturity for digital transformation
Simona Sternad Zabukovšek, Sandra Jordan, Samo Bobek, 2023, izvirni znanstveni članek

Opis: Document management systems (DMS) have become an important topic regarding digital transformation in organizations because they enable paperless business, speed up processes, lower business costs, and support sustainability activities in organizations. DMSs should be considered as green technology and also as technology crucial for green digital transformation. Sustainability is becoming increasingly crucial for organizations and society, and DMSs, along with paperless business, can contribute to the sustainable orientation of organizations. However, the problem with DMS implementations is that they often fail and that DMS users often use DMSs at a basic level, which means that, among other things, they still prefer to print documents rather than use electronic documents. A framework that can contribute to a better implementation and a higher level of use of DMSs, which both lead to a more green digital transformation of the organization, represents an organization's maturity. We used the Process and Enterprise Maturity Model (PEMM) to assess the organization's maturity level concerning the DMS' life cycle. Findings are presented from the research study. The research study was based on a questionnaire and collected data from DMS users. The research study showed that an organization's maturity impacts the DMS' life cycle. Organizations that manage the DMS' life cycle will better cope with digital transformation and sustainability issues related to paperless business.
Ključne besede: digitalization of processes, document management system (DMS), organization maturity, process maturity, life cycle, digital transformation
Objavljeno v DKUM: 16.02.2024; Ogledov: 416; Prenosov: 104
.pdf Celotno besedilo (2,08 MB)
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