1. Assertiveness scale as a teamwork aptitude predictorLada Marinković, Violeta Zubanov, Jasna Potočnik Topler, 2019, izvirni znanstveni članek Opis: Assertiveness has been gaining attention in the research studies in vocational and higher education and in managerial processes. The aim of this study was to examine a relationship between the level of assertiveness and willingness to work in a team, and research to what extent the level of assertiveness can predict the attitudes towards teamwork. The Scale of Assertiveness and a Scale of Attitudes towards Teamwork were applied to the sample of 284 respondents. The results suggest that individuals with higher scores on the Scale of Assertiveness have more positive attitudes towards teamwork, and what is significant is that the research confirmed that individual behaviour in a team structured environment can be improved through personal assertiveness development. Ključne besede: higher education, assertiveness, communication, teamwork, assertiveness scale, business Objavljeno v DKUM: 31.01.2024; Ogledov: 351; Prenosov: 13
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2. The role of performance and environmental sustainability indicators in hotel competitivenessZorica Đurić, Jasna Potočnik Topler, 2021, izvirni znanstveni članek Opis: Environmental protection and environmental sustainability are becoming increasingly important factors in the hotel business and their competitiveness, in a market that brings numerous benefits. Environmental sustainability is, increasingly, considered one of the most important functions of the hotel business, as well as communication and marketing, which attracts a larger number of guests. Some of the key aspects of hotel environmental sustainability are performance and environmental sustainability indicators, as well as hotel management of environmental performance in order to establish efficiency in that process. The principal question arising is how environmentally sustainable business affects hotel performance, and what are the most important indicators of the environmental hotel business. The aim of this article is to offer an insight into, and analysis of, performance and indicators of the environmental sustainability of hotels through the relevant literature. A case study from Serbia is used to point out the complexity and the significance of these indicators in the hotel business, as well as to emphasise the importance of environmental reports in the case of Serbia. The findings of our study are significant because they help hotel managers identify new opportunities for employing more sustainable processes for saving resources. Ključne besede: sustainable business, tourism, performance, indicators, hotels, communication, marketing Objavljeno v DKUM: 23.01.2024; Ogledov: 316; Prenosov: 22
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3. English and Italian in the Frame of Genre-based Research and Foreign Language LearningIvo Fabijanić, 2020 Opis: The publication focuses on English and Italian in the context of genre-based research in foreign language learning, with five contributions focusing on language, namely the position of abbreviations in the Italian business context, the English language in tertiary education using the LanGuide platform, the compilation of the Shakespeare's Dictionary, the attitude of young learners towards the introduction of the first foreign language and the strategies used in translating administrative texts into a minority language. In her contribution, Lenassi discusses the principle of economy in the language usage in business Italian correspondence, and focuses on the similarities and differences in the use of abbreviations. Kompara Lukančič and Fabijanić present a different approach to learning and teaching foreign languages, and they emphasise the role of language acquisition and multilingualism. Kompara Lukančič also discusses the micro- and macrostructure of the Shakespeare’s Dictionary. In his contribution, Smajla discusses the attitudes of Slovenian language learners to the introduction of the first foreign language. In the last part of the monograph Paolucci writes about his study from 2019 in which he examined source and target-oriented strategies in the translation of normative and informative administrative texts for the Italian minority in Slovenia. Ključne besede: language learning, first foreign language, legal languages, business communication, lexicography. Objavljeno v DKUM: 10.09.2020; Ogledov: 1161; Prenosov: 0 |
4. Professional languages alone do not suffice for successful and socially responsible internal communication between different culturesDarja Kukovec, Matjaž Mulej, Simona Šarotar Žižek, 2018, izvirni znanstveni članek Opis: Successful internal communication in an intercultural environment depends on the organizational culture, business environment, social responsibility, and leaders’ skills. Thus, internal communication and employee adaptation to changing business environments ask what a successful socially responsible internal communication requires. This contribution discusses theoretical foundations of qualitative research, how the organizational culture can define which direction the organization should chose to attain social responsibility, and how internal communication can improve understanding of professional language and be decisive in a working environment. The generated model offers insights into understanding social responsibility and organizational culture to improve internal communication. Ključne besede: organizational culture, social responsibility, communication, internal communication, business languages Objavljeno v DKUM: 10.10.2018; Ogledov: 1669; Prenosov: 361
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5. Organizational culture in service sector : scientific monographIrena Gorenak, 2015, znanstvena monografija Opis: In every organization various modes of behaviour of the employees, their various activities, interpersonal relationships and customs can be observed. In some organizations the employees are all on first-namebasis, still in others they address themselves formally. In some organizations the employees use academic titles and surnames; still in others they call themselves by names, only. In some organizations each employee has its own office, whereas in others they are all use one office, which may be separated by improvised walls.
In some organizations the employees celebrate personal holidays together, whereas in others they do not. In some organizations they pose each other obstacles and obstruct each other’s work, but in others no such misconduct can be detected. Differences may also be observed within one single organization. Differences are even greater and more noticeable in cases of organizations from other environments, neighbouring countries or even from other continents. In the business world the differences are present, they should be recognized, and the existing diversity should be tolerated; however, this is not enough; diversity should also be understood and made use of to the benefit of everybody.
Significant behaviour of the group of people within an organization, or at its work, in a country or a state is described by the term of culture, which can simply be defined as: “This is the way we operate, act, aim at. This is the way we work …”. It is a question of the mode of behaviour of people within an organization, among themselves and towards others, of their customs and habits, and of all the characteristics of behaviour in an organization in a wider sense.
Culture is an organizational factor, directly linked to all the other elements of the organization, its environment and every individual. Every activity, change or behaviour is reflected also on the culture and vice versa, every change of culture triggers the changes in every other area of organization. For this reason it is important to manage the culture, as this is beneficial for the organization as a whole and every individual, in particular. Ključne besede: organization, organizational culture, values, communication, social responsibility, business ethics, service sector Objavljeno v DKUM: 08.05.2018; Ogledov: 1698; Prenosov: 93
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6. Impact of ICTs on innovation activities : indication for selected European countriesJovana Zoroja, 2016, izvirni znanstveni članek Opis: The development and usage of information and communication technologies (ICTs) has particularly increased in the last two decades, while at the same time showing great potential to improve the efficacy of business processes, facilitate and drive innovations, and therefore increase competitiveness. Innovation activities represent an important factor for social and economic change as well as for increasing competitive advantages at both the national and firm levels. This paper focuses on the role that ICTs play in the innovation performance of selected European countries. Using data drawn from the Eurostat and Global Competitiveness Index (2007–2011) and panel regression analysis, research results indicate that ICTs have a significant impact on business innovation activities. Ključne besede: information and communication technology, innovation, business sophistication, competitiveness, European countries, regression analysis Objavljeno v DKUM: 13.11.2017; Ogledov: 1399; Prenosov: 229
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7. Exploring the role of business social networking for organizationsDamjana Jerman, Bruno Završnik, 2015, izvirni znanstveni članek Opis: This article explores the relationship between communication, with the emphasis on public relations, and social network perspectives. What, then, does social networking for business mean in communication, particularly in public relations? This paper argues that business social networking play an important role in improving organizations communications. The goal of our paper is to identify the basic characteristics of social networks and its role for public relations for the effective implementation of social networking initiatives and tools in the workplace. Business social networking tools such as Facebook and LinkedIn are being used by organizations to reach the corporate objectives and to create a positive company image. Specific social networks, such the personalised networks of influence, are perceived to be one of the main strategic resources for organizations. Ključne besede: internal communication, business social networking, public relations Objavljeno v DKUM: 06.07.2017; Ogledov: 1397; Prenosov: 369
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8. An empirical study of marketing communications effectiveness in Slovenian marketDamjana Jerman, Bruno Završnik, 2014, izvirni znanstveni članek Opis: This paper deals with the value or more specifically, the contribution of marketing communications strategy to effectiveness of marketing communications and hypothesizes that marketing communications strategy correlate with the effectiveness of marketing communications. The paper consists of two parts: the theoretical framework for the role of marketing communications strategy for the effectiveness of the marketing communications and the empirical analysis, based on the primary data collected. The concept of the marketing communication effectiveness assumes that there are variables that can have a positive influence on the effectiveness of marketing communications, which incorporates facets of the marketing communication strategy and bidirectional communications. The results suggest that Slovenian organisations which design and implement marketing communication strategy, also have more effective marketing communications. The development of marketing communications strategy was correlated with increased effectiveness of marketing communications in their organisation. Managerial implications are discussed along with directions for further research. Ključne besede: marketing communication effectiveness, business-to-business markets, marketing communication strategy, bidirectional communication, integrated marketing communication Objavljeno v DKUM: 06.07.2017; Ogledov: 1459; Prenosov: 401
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9. Can a company raise business success by using certain marketing communication activities?Damijan Mumel, Nina Hočevar, Boris Snoj, 2007, drugi znanstveni članki Opis: Companies use different marketing communication activities in order to communicate with their environment. Their decisions to use a specific activity are often the result of past experiences, habits or certain influences. Measurements related to the efficiency of their communication method, as well as the analysis concerning the effect of using a specific kind of marketing communication activity on different business success determinants are usually neglected. In this article, authors provide an analysis of a correlation between the use of a specific marketing communication activity and 13 different business success variables. Based on the research, it could be concluded that the net business result for the accounting period can be influenced by using printed advertisements in newspapers, radio commercials, press conferences, newsletters and sponsorship. Net return on assets showed a positive correlation with printed advertisements in newspapers and press conferences. Printed advertisements in newspapers and radio commercials have proved to influence net sales and, last but not least, authors discovered that the return on equity can be influenced by organizing press conferences and, by using leaflets, companies can expect to raise the net sales growth index. Ključne besede: marketing, marketing communication, communication, performance, business performance, company, business Objavljeno v DKUM: 04.07.2017; Ogledov: 1299; Prenosov: 132
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10. Business English as a lingua franca : a cross-cultural perspective of teaching English for business purposesNataša Gajšt, 2014, pregledni znanstveni članek Opis: In our era of globalisation, English is at the top of the languages used in international business. A vast majority of business communication in English is carried out by non-native speakers of English. In a cross-cultural exchange of information, the sender and the recipient come from different cultural backgrounds. The patterns of communication vary across the globe and non-native speakers tend to apply their native language patterns when communicating in English. This paper thus focuses on the concept of spoken communication and dimensions of culture and how they are reflected in communication patterns in different business situations. It also addresses the teaching of Business English as a lingua franca and the role of Business English teachers in helping learners develop their communicative and intercultural competence in order to communicate effectively in a multicultural work environment. Ključne besede: Business English, lingua franca, cross-cultural communication, communication patterns, Common European Framework of Reference for Languages (CEFR), communicative competence, intercultural competence Objavljeno v DKUM: 12.05.2017; Ogledov: 1699; Prenosov: 209
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