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Exploring the role of cultural intelligence in mitigating expatriate stress : strategies for enhancing wellbeing in cross-cultural contexts
Vito Bobek, Gabriele Ternullo, Tatjana Horvat, 2024, izvirni znanstveni članek

Opis: Background/purpose: As global business and education environments become increasingly cross-cultural, pro - longed stress faced by individuals navigating unfamiliar territories can lead to symptoms of burnout. This study explores the relationship between expatriate stress and Cultural Intelligence, considering moderating factors such as age, motivation, length of experience, and age group. Methods: A comprehensive survey was administered to over 300 expatriates —individuals who engaged in interna- tional experiences of at least three months for work- or study-related reasons— of 40 different countries worldwide, encompassing diverse age groups, motivations, and duration of stay. Validated scales assessed expatriate stress levels and Cultural Intelligence scores. Correlation and regression analyses were conducted on the collected data. Results: Findings reveal a significant negative correlation between Cultural Intelligence and expatriate stress, sug- gesting that individuals with higher Cultural Intelligence experience lower stress during international experiences. Motivation, length of stay abroad, and age did not yield statistically significant stress level differences, highlighting Cultural Intelligence’s importance as a mitigating factor. Conclusion: By emphasizing the link between Cultural Intelligence and reduced expatriate stress, this study under- scores the need for intercultural training and interventions in preparation for (or during) this experience. The study also provides HR training and approach recommendations to improve on these CQ levels.
Ključne besede: expatriate stress, cultural intelligence, moderating factors, cultural adaptability
Objavljeno v DKUM: 26.06.2025; Ogledov: 0; Prenosov: 4
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Organisational effectiveness and customer satisfaction
Milan Ambrož, Martina Praprotnik, 2008, izvirni znanstveni članek

Opis: This paper presents a test of the relationship between organizational culture as a crucial indicator of organizational effectiveness and customer satisfaction using service-unit data from two health resorts. Ensuring survival of the service organisation in the long run requires adaptations which are oriented towards achieving maximum customer satisfaction. This study intended to unveil the effect organisational factors have on customer service orientation from the customer and employee point of view within a two health resort service setting. The finding suggests that when trying to predict the comparative degree which organisational effectiveness factors have in satisfying customers' needs, performance, adaptability and mission can be of the highest importance. Some effects like performance were uniform for employees and customers, while others varied depending on the organisation and the customer or employee group. Furthermore, findings suggest that service performance and organisation mission of the service organisation predict customer satisfaction based on established and proven health services. In this context there is no room for innovation, despite the fact that employees and customers do not share similar views about the impact of organisational effectiveness. Developing an effective service organisation can provide a competitive advantage to the organisation. Critical for the success of the service organisation is that organisational agents have a clear view of the existing organisation effectiveness and a clear view of the customer expectations in this area.
Ključne besede: organisational effectiveness, customer satisfaction, customer complexity, service orientation, survival, adaptability
Objavljeno v DKUM: 04.12.2017; Ogledov: 1638; Prenosov: 457
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