1. Honey, there´s something on my mind --- : adverse consequences of negative and positive work rumination on attention to the partner, and the advantage of talking about itJulia Schoellbauer, Sara Tement, Christian Korunka, 2023, izvirni znanstveni članek Opis: In the contemporary 24/7 working society, the separation of work and private life is increasingly turning into an unrealizable ideal. Ruminating about work outside the work context lets work spill over into private lives and afects the dynamics of workers’ private relationships. Although negative work rumination was linked to couples’ reduced relationship satisfaction, little is known about the mechanism of action and the impact of positive work rumination. Drawing on the load theory of selective attention, we hypothesize that both negative and positive work rumination occupy attentional resources and thus reduce workers’ attention to the partner on the same day. Lower levels of attention to the partner, in turn, should relate to lower levels of both partners’relationship satisfaction. However, sharing the work-related thoughts with the partner might support the resolution of the work issue the worker is ruminating about, which releases attentional resources and thus bufers the negative association between rumination and attention to the partner. We conducted a daily diary study and the fndings based on 579 daily dyadic observations from 42 dualearner couples support the proposed cognitive spillover-crossover mechanism and the bufer mechanism of thought-sharing. We conclude that negative and positive work rumination takes up scarce attentional resources and thus jeopardizes relationship quality. However, sharing thoughts with one’s partner seems to be a useful strategy for couples to maintain or even increase their relationship satisfaction in the light of work rumination.
Ključne besede: Diary study, Dyadic research, Relationship quality, Psychological availability, Spillover-crossover, Actor-partner interdependence mode, family conflict, perceptual load, relationship satisfaction, marital, quality, daily-diary, couples, stress, experiences
depression, crossover, Psychology
Objavljeno v DKUM: 20.02.2024; Ogledov: 333; Prenosov: 17
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2. A successful CRM implementation project in a service company : case studyFranka Piskar, Armand Faganel, 2009, izvirni znanstveni članek Opis: Customer relationship management - CRM implementations increased rapidly in Slovenia in the last few years, following the trends elsewhere. Studies reporting how the implementation project goes on before, between and after the implementation are scarce. We offer a thorough case study analysis of the CRM implementation with a positive outcome in a Slovene service company. Case study demonstrates that CRM implementation is a holistic and complex concept, which means that it is not merely an integration of new information technology, but everything that happens around the business processes changes. We recommend that the company has already established a process approach and the orientation toward customers. Study showed the need for efficient leadership, acquirement of resources and CRM strategy implementation control; trust to the software solution shouldn't be self-understood. Through implemented analytical CRM company can improve the relationship with customers, achieve larger information sharing between employees and accept better strategic decisions.
Ključne besede: customer relationship management, implementation, customer focus, process approach, quality, customer information, marketing, service company, Slovenia
Objavljeno v DKUM: 28.11.2017; Ogledov: 1608; Prenosov: 238
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3. The effect of an educational intervention in family phisicians on self-rated quality of life in patients with medically unexplained symptomsVojislav Ivetić, Klemen Pašić, Polona Selič-Zupančič, 2017, izvirni znanstveni članek Opis: Introduction: Medically unexplained symptoms (MUS) are very common in family medicine, despite being a poorly-defined clinical entity. This study aimed to evaluate the effect of an educational intervention (EI) on self-rated quality of life, treatment satisfaction, and the family physician-patient relationship in patients with MUS.
Methods: In a multi-centre longitudinal intervention study, which was performed between 2012 and 2014, patients were asked to rate their quality of life, assess their depression, anxiety, stress and somatisation, complete the Hypochondriasis Index, the Medical Interview Satisfaction Scale and the Patient Enablement Instrument for assessing the physician-patient relationship, before and after the EI.
Results: The mean values before and after the intervention showed that after the EI, patients with MUS gave a lower (total) mean rating of their health issues and a higher rating of their quality of life, and they also had a more positive opinion of their relationship with the physician (p<0.05). However, there were no differences in the (total) rating of treatment satisfaction before and after the EI (p=0.423). Significant differences in the symptoms in patients with MUS before and after the intervention were confirmed for stress, somatisation and hypochondriasis (p<0.05).
Conclusions: It could be beneficial to equip family physicians with the knowledge, skills and tools to reduce hypochondriasis and somatisation in MUS patients, which would improve patients’ self-rated health status.
Ključne besede: medically unexplained symptoms, family medicine, educational intervention, quality of life, treatment satisfaction, family physician-patient relationship
Objavljeno v DKUM: 06.04.2017; Ogledov: 1886; Prenosov: 404
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