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Zaznana povezanost med komponentami zavarovalne storitve pri uporabnikih dopolnilnega zdravstvenega zavarovanja
Urban Šebjan, 2013, izvirni znanstveni članek

Opis: V prispevku proučujemo odnose med komponentami storitve dopolnilno prostovoljno zdravstveno zavarovanje (DPZZ), ki jim uporabniki pripisujejo različno vlogo. Raziskovalni model s štirimi konstrukti (pomembnost kakovosti, dodatnih kritij, cenovnih popustov storitve dpzz in ugleda zavarovalnice) in indikatorjem pomembnost zavarovalne premije dpzz smo preverili z modeliranjem strukturnih enačb (SEM) na vzorcu 300 slovenskih uporabnikov storitve DPZZ. Ugotovili smo, da se pomen komponente storitve DPZZ (zavarovalna premija), ki ji ga pripisujejo uporabniki, kaže v zaznani pomembnosti drugih komponent storitve DPZZ (dodatna kritja, kakovost, cenovni popusti in ugled zavarovalnice).
Ključne besede: storitve, zdravstveno zavarovanje, prostovoljno zdravstveno zavarovanje, komponente zavarovalne storitve, zavarovalnice
Objavljeno: 21.12.2015; Ogledov: 335; Prenosov: 39
.pdf Celotno besedilo (119,68 KB)
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3.
Komponente storitve in njihov pomen pri zamenjavi zdravstvene zavarovalnice
Urban Šebjan, Majda Bastič, 2013, izvirni znanstveni članek

Opis: V prispevku proučujemo pomembnost komponent, ki sestavljajo storitev dopolnilno prostovoljno zdravstveno zavarovanje (DPZZ). Raziskovalni model večkomponentne storitve smo preverili z modeliranjem strukturnih enačb (SEM) na vzorcu 300 slovenskih uporabnikov te storitve. Ugotovili smo, da je storitev DPZZ sestavljena iz petih komponent, ki jim uporabniki pripisujejo različno pomembnost, da največjo pomembnost pripisujejo komponentam način plačevanja zavarovalne premije, dodatna zavarovalna kritja in kakovost zavarovalnih storitev, da je zelo malo uporabnikov storitve DPZZ, ki so naklonjeni zamenjavi zdravstvene zavarovalnice, ter da obstaja značilna razlika med uporabniki, ki so zamenjavi zdravstvene zavarovalnice naklonjeni, in tistimi, ki temu niso naklonjeni, le v pomembnosti komponente mnenja javnosti. Pri drugih komponentah značilnih razlik nismo našli.
Ključne besede: storitve, zdravstveno zavarovanje, zdravstvo, zavarovalnice
Objavljeno: 21.12.2015; Ogledov: 472; Prenosov: 25
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4.
Effect of rurality and of human capital resources in the entrepreneurial opportunity identification process
Irena Kedmenec, Urban Šebjan, Polona Tominc, 2015, izvirni znanstveni članek

Opis: In this paper, that is a country study of Slovenia, we tried to determine why individuals in rural residential areas are less likely to recognize entrepreneurial opportunities. Our results show that the increase in resources in human capital, consisting of education, skills, knowledge, and experiences in entrepreneurship, has a significant and positive effect on opportunity identification. For policy creators, our results suggest that policies focused on entrepreneurial education— especially education that would enable the acquisition of real-life entrepreneurial experiences and skills—are useful, especially in rural areas.
Ključne besede: entrepreneurship, human capital, opportunity identification, rural areas
Objavljeno: 03.04.2017; Ogledov: 288; Prenosov: 31
.pdf Celotno besedilo (343,84 KB)
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5.
Is trust in banks in Slovenia put to the test?
Sabina Taškar Beloglavec, Urban Šebjan, 2015, izvirni znanstveni članek

Opis: The question of the banking system´s stability in connection to trust since the 2008 crisis has been the subject of many debates seeking to find permanent solutions to banking system problems, as the current situation affects bank customers´ behavior. This article examined trust in banks during the financial crisis and offers, via demographic variables, explanations as tow whether or not customers tend to withdraw their deposits during a crisis. The results contribute to banks´ decision-making regarding deposits management and understanding customers´ behavior, especially during a crisis. The results show a negative relationship between trust and deposit withdrawal intention, where gender and education level play an important role.
Ključne besede: trust, financial institution, bank, Slovenia, logistic regression
Objavljeno: 03.04.2017; Ogledov: 308; Prenosov: 150
.pdf Celotno besedilo (648,42 KB)
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6.
Factors influencing attitudes towards the use of CRM's analytical tools in organizations
Urban Šebjan, Samo Bobek, Polona Tominc, 2016, izvirni znanstveni članek

Opis: Background and Purpose: Information solutions for analytical customer relationship management CRM (aCRM IS) that include the use of analytical tools are becoming increasingly important, due organizations’ need for knowledge of their customers and the ability to manage big data. The objective of the research is, therefore, to determine how the organizations’ orientations (process, innovation, and technology) as critical organizational factors affect the attitude towards the use of the analytical tools of aCRM IS. Design/Methodology/Approach: To measure the orientation of the organization (process, innovation, and technology), we redesigned the existing scale, which was validated using exploratory factor analysis. In the next phase, we created a model by which we examined the impact of the organization’s stance in relation to the use of the analytical tools of aCRM IS, where we used multiple regression analysis. The model was verified on a sample of Slovenian Organizations (n=105), which use the analytical tools of aCRM IS for analyzing the data they have on their customers and business partners. Results: In the study we found that all critical factors of the organization, specifically process, technology, and innovation orientation, have a positive impact on the attitudes towards using the analytical tools of aCRM IS. Innovation orientation is particularly important and has the strongest influence on the attitude towards using the analytical tools of aCRM IS. We found that innovation orientation on new ideas, methods, and approaches has the strongest effect, followed by the impact of innovation orientation on acceptance of novelty. Conclusion: The more innovation-, technology-, and process-oriented organizations are, the more positive their attitude towards using the analytical tools of aCRM IS. The study is particularly important for organizations that are introducing an aCRM IS into their business system.
Ključne besede: critical organizational factors, analytical customer relationship management (aCRM), analytical tools, attitudes towards use of aCRM
Objavljeno: 04.04.2017; Ogledov: 391; Prenosov: 146
.pdf Celotno besedilo (494,70 KB)
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7.
Relationships among components of insurance companies and services' quality
Urban Šebjan, Polona Tominc, 2014, izvirni znanstveni članek

Opis: Background and Purpose: An increasing number of insurance companies and the intensity of competition in this field require research on customer perceptions of the components of insurance services and insurance company. The objective of this study was to examine the conceptual model and to study the relationships between customer perceptions of the innovation, reputation, adequacy of premium, and adequacy of information about the coverage of insurance services. Design/Methodology/Approach: The research model was tested with structural equation modelling (SEM) with a sample of 200 Slovenian users of insurance services. Results: The results indicated that higher perceived innovation of insurance company was associated with higher perceived reputation of insurance company. In addition, higher perceived reputation of insurance company was associated with higher perceived adequacy of information about the coverage and the premium for insurance services. The study also found that higher perceived adequacy of premium was associated with higher perceived adequacy of information about the coverage of insurance services. Conclusion: The original contribution of this article is also the highlighting of relationship between perceived reputation of insurance company, perceived adequacy of information about the insurance premium and perceived adequacy of information about the coverage of insurance services.
Ključne besede: insurance services, innovation, reputation, premium, insurance coverage
Objavljeno: 04.04.2017; Ogledov: 368; Prenosov: 156
.pdf Celotno besedilo (641,78 KB)
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8.
Conceptual model of relationships among customer perceptions of components of insurance service
Urban Šebjan, Polona Tominc, 2015, izvirni znanstveni članek

Opis: The objective of this study was to examine the conceptual model and to study the relationships between customer perceptions of the benefits of sales promotion, quality, adequacy of premium, and adequacy of information about the coverage of insurance services. The research model was tested with structural equation modeling (SEM) with a sample of 200 Slovenian users of insurance services. The results indicated that higher perceived benefits of sales promotion were associated with higher perceived quality of insurance services. In addition, higher perceived quality was associated with higher perceived adequacy of information about the coverage and the premium for insurance services. The study also found that higher perceived adequacy of premium was associated with higher perceived adequacy of information about the coverage of insurance services.
Ključne besede: perceived sales promotion, perceived quality, perceived premium, perceived coverage, insurance company, insurance service
Objavljeno: 05.04.2017; Ogledov: 358; Prenosov: 154
.pdf Celotno besedilo (299,45 KB)
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9.
The impact of selected individual and external factors on the occurrence of severe injuries
Polona Tominc, Urban Šebjan, 2015, izvirni znanstveni članek

Opis: The purpose of this paper is to contribute to the understanding of the importance of different determinants and their impact on the severity of injuries of individuals in road traffic accidents, so that measures that are supposed to prevent or reduce severe injury consequences can be developed. In this paper three research models have been built. Model I was built to study the impact of demographic factors (gender and age) on the individual’s likelihood to wear a seat-belt while Model II to study the impact of demographic factors (gender and age) and the impact of wearing a seat belt on the likelihood that fatal injuries of individuals in road traffic accidents occur. Model III was formed to study the impact of several environmental factors on the likelihood that the accident involves severe or fatal injuries of road traffic accident participants. Altogether our study revealed that middle-aged individuals (over 25 years and up to 65 years old) are less likely to wear a seatbelt and at the same time more likely to suffer fatal injuries in road traffic accidents. This is the result that implies that the targeted policy measures to the population between 25 and 65 years of age are needed to reduce the fatal injuries occurrence in Slovenia.
Ključne besede: road traffic accidents, seat belt, behavioural determinants, binomial logistic regression
Objavljeno: 06.06.2017; Ogledov: 322; Prenosov: 43
.pdf Celotno besedilo (274,67 KB)
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10.
Perceived gender equality in managerial positions in organizations
Polona Tominc, Urban Šebjan, Karin Širec, 2017, izvirni znanstveni članek

Opis: Background and Purpose: This research aims to achieve two main objectives: to investigate differences between male and female managers regarding the perceived gender equality in organizations and to analyze the gender differences in relationships among the perceived gender equality, the perceived satisfaction with employment position and career, the perceived satisfaction with work, and the perceived work-family conflict. Design/Methodology/Approach: The sample of research includes 82 managers in Slovenian organizations. In first stage, we analyzed with t-test differences between male and female regarding perceived gender equality in decision-making positions. In the next step we developed the conceptual models and used structural equational modeling (SEM), and analyzed differences between constructs in two conceptual models. Results: The research results show that female managers perceive gender equality in organizations in general to be significantly lower than males; furthermore, perceived gender equality is positively related to the perceived satisfaction with employment position and career as well as to the perceived satisfaction with work, but both relationships are significantly stronger for female managers. On the other hand female managers seems to cope more efficiently with the perceived work-family conflict since it has significantly different impact on female managers’ perceived satisfaction with work, as compared to the male managers. Conclusion: To achieve more gender equality within organizations and a reduction of the gender gap, the legislative initiatives cannot be successful without appropriate corporate strategy sets, which presents the framework for doing business and determines the internal working culture. The findings offer several policy, as well as business practice-oriented implications.
Ključne besede: gender balance, decision-making position, employment satisfaction, work satisfaction, organization, management, managerial positions, gender equality
Objavljeno: 06.07.2017; Ogledov: 416; Prenosov: 170
.pdf Celotno besedilo (1021,95 KB)
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