1. Izvajanje oskrbovalne verige : Nabava in storitve za strankeLukasz Hadas, Julia Jancy, Sonja Mlaker Kač, Mateja Čuček, univerzitetni, visokošolski ali višješolski učbenik z recenzijo Ključne besede: oskrbovalne verige, nabava, storitve, logistika, visokošolski učbeniki
Objavljeno v DKUM: 13.12.2024; Ogledov: 0; Prenosov: 7
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2. Supply chain execution : Sourcing and customer serviceLukasz Hadas, Julia Jancy, Sonja Mlaker Kač, Mateja Čuček, univerzitetni, visokošolski ali višješolski učbenik z recenzijo Ključne besede: supply chains, sourcing, services, logistics, higher education textbooks
Objavljeno v DKUM: 13.12.2024; Ogledov: 0; Prenosov: 3
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3. The perception of sustainability competences in logistics and supply chainsMateja Čuček, Sonja Mlaker Kač, Matevž Obrecht, Lazar Pavić, 2024, izvirni znanstveni članek Opis: The European Union (EU) has adopted a huge number of guidelines and policies to promote sustainability in different sectors. The study focuses on the twin green and digital transformation, which is particularly highlighted in the context of the European Green Deal, a comprehensive strategy to tackle climate change and environmental degradation while embracing digital innovation for economic growth and societal progress. These guidelines and policies show the EU's commitment to promoting sustainability in different sectors and to achieving the objectives of climate change, environmental protection and sustainable development. One of the areas that plays an important role for the individuals as well as for the economy is logistics and supply chain management. The main research question of this study is to investigate the relationship between the basic sociodemographic characteristics and their perception of the importance of sustainability competences in logistics and supply chains in the future. The study was carried using survey questionnaire on employees in the field of logistics and supply chains in Slovenia. The results show the main statistically significant differences in these perceptions are primary based on differences in employees demographic characteristics, such as gender, age and level of education of the employees.
Ključne besede: sustainable competences, sustainability, environmental impact, corporate social responsibility
Objavljeno v DKUM: 29.11.2024; Ogledov: 0; Prenosov: 0
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4. Primerjava poslanstev, vizij, ciljev in izjav o družbeni odgovornosti v izbranih slovenskih ter skrbskih logističnih podjetjih : magistrsko deloMarko Miljković, 2024, magistrsko delo Opis: V magistrskem delu smo preučevali podjetja s področja logistike in oskrbovalnih verig ter predstavili njihove vizije, poslanstva, cilje in družbeno odgovornost. Pri raziskavi smo upoštevali javno dostopne podatke, objavljene na njihovih spletnih straneh. Osredotočili smo se na 60 izbranih podjetij s področja logistike in oskrbovalnih verig v Sloveniji ter Srbiji. Opredelili smo pojme, kot so poslanstvo, vizija, cilji ter družbena odgovornost. Ugotovili smo, da je poslanstvo izbranih podjetij s področja logistike in oskrbovalnih verig v Sloveniji ter Srbiji v veliki meri povezano z »namenom« in »ljudmi« (zaposleni, naročniki, deležniki, zainteresirane strani itd.). Vizije temeljijo predvsem »na konkretnih ciljih«, kar je podobno v obeh državah. Zasledili smo, da od skupno 60 podjetij s področja logistike in oskrbovalnih verig 44 podjetij ni imelo »časovno omejenih« ciljev, torej smo ugotovili, da se raje časovno ne omejujejo. Iz rezultatov smo zasledili, da dve tretjini teh podjetij ni družbeno odgovornih oziroma na svojih spletnih straneh nimajo informacij o družbeni odgovornosti. Prav tako smo ugotovili, da slovenska podjetja v primerjavi s srbskimi podjetji več pozornosti namenjajo varstvu naravnega okolja.
Ključne besede: poslanstvo, vizija, cilji, družbena odgovornost, logistika
Objavljeno v DKUM: 20.11.2024; Ogledov: 0; Prenosov: 13
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5. Differences in understanding the importance of factors influencing collaboration in supply chains in view of educational background and work experiencesSonja Mlaker Kač, Irena Gorenak, 2016, izvirni znanstveni članek Opis: In the article we theoretically discuss collaboration in inter-organizational relationships and present research results. Our basis is social exchange theory and relationship commitment-trust theory. We point out the importance of the antecedents of collaborative behavior between partners in supply chains. We present the results of our research. The research was made in 2013, in the primary, secondary and tertiary sector of Slovene economy. We included companies of all sizes, both local and foreign ones with a presence in Slovenia. The results show the differences in understanding the importance of collaboration in supply chains and factors that influence collaborative behavior in view of education and work experience of employees working in supply chains.
Ključne besede: collaborative behavior, partners, supply chains, education, work experience, logistics
Objavljeno v DKUM: 20.11.2024; Ogledov: 0; Prenosov: 2
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6. Investigating the impact of supply chain management practices on customer relationship management objectives : doctoral dissertationNourhan Ahmed Saad, 2023, doktorska disertacija Opis: Mikro, mala in srednje velika podjetja (v nadaljevanju MMSP) imajo pomembno vlogo pri gospodarski rasti in razvoju zlasti držav v razvoju in vzponu. Nedavna pandemija Covid-19 je močno prizadela sektor MMSP, kar je vplivalo na ponudbo in povpraševanje ter posledično na preživetje organizacij. Ob tem se je uspešnost sektorja MMSP dramatično zmanjšala, stranke pa niso mogle zadovoljiti svojih potreb in zahtev, kar je povzročilo ranljivost oskrbovalnih verig in manjše zadovoljstvo strank. Ob omenjenem izzivu se je naša raziskava osredotočila na izboljšanje medorganizacijskega upravljanja odnosov s strankami oziroma partnerji v MMSP z razvojem okvira, ki upravlja dejavnosti in prakse oskrbovalnih verig v organizacijah.
V naši raziskavi je bila izvedena empirična študija egiptovskega sektorja MMSP z uporabo kvalitativnih in kvantitativnih raziskovalnih metod. Najprej je bil za vse raziskovalne spremenljivke opravljen poglobljen sistematični pregled literature v dveh pomembnih znanstvenih bazah (Scopus in Web of Science) v skladu s smernicami PRISMA. S tem smo raziskali vzročno povezanost med raziskovalnimi spremenljivkami, na podlagi katerih je bil razvit teoretični okvir. Nato so bili na podlagi teoretičnih ugotovitev izvedeni polstrukturirani intervjuji z deležniki MMSP, da bi analizirali trenutne razmere v egiptovskem sektorju MMSP in potrdili prej razvit teoretični okvir. V ta namen smo uporabili analizo vsebine na podlagi programskih paketov NVivo, s katerimi je bil določen konceptualni okvir. Nazadnje je bil končnim potrošnikom MMSP razdeljen anketni vprašalnik, da bi s pomočjo pametnega modeliranja strukturnih enačb (PLS-SEM) raziskali vzročno povezanost med spremenljivkami raziskave. Na osnovi slednjega smo opredelili ključne spremenljivke, ki vplivajo na egiptovski sektor MMSP, in oblikovali priporočila in načrt za deležnike MMSP, da bi se ti lahko čim bolj kakovostno spopadli z dinamičnim poslovnim okoljem in zadovoljili potrebe svojih potrošnikov.
Ugotovitve pričujoče raziskave so pokazale vzročno povezanost med praksami upravljanja oskrbovalne verige in cilji upravljanja odnosov s strankami (tj. zadovoljstvo in zvestoba strank) prek operativne uspešnosti MMSP, pri čemer je SEM analiza rezultirala v opredelitvi glavnih dejavnikov, ki vplivajo na egiptovski sektor MMPS. Rezultati so pokazali pozitiven statistično značilen vpliv strateškega partnerstva z dobavitelji v oskrbovalnih verigah, praks upravljanja odnosov s strankami, ravni in kakovosti izmenjave informacij ter vitkih praks upravljanja na operativno uspešnost MMSP. Prav tako so rezultati pokazali pozitiven statistično značilen vpliv strateškega partnerstva z dobavitelji, ravni izmenjave informacij, vitkih praks upravljanja oskrbovalnih verig na zadovoljstvo strank. Ob tem operativna uspešnost pomembno vpliva na zadovoljstvo strank, ki nadalje pozitivno vpliva na dolgoročno zvestobo strank. Uspešna operativna izvedba ima hkrati pomemben vpliv na odnos med partnerji v oskrbovalnih verigah (tj. strateškim partnerstvom z dobavitelji, praksami upravljanja odnosov s strankami, ravnijo izmenjave informacij, kakovostjo izmenjave informacij in vitkimi praksami) in zadovoljstvom strank. Na koncu je bil kot rezultat raziskave zainteresiranim stranem MMSP predstavljen načrt za izboljšanje njihove operativne uspešnosti in zadovoljstva strank, zlasti med pandemijami in podobnimi kriznimi situacijami.
Ključne besede: prakse upravljanja oskrbovalne verige, operativna uspešnost, zadovoljstvo strank, zvestoba strank, mikro, mala in srednje velika podjetja
Objavljeno v DKUM: 22.07.2024; Ogledov: 185; Prenosov: 21
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7. Assessing the situation of micro, small, and medium-sized enterprises in the emerging markets of Egypt under COVID-19 implicationsNourhan Ahmed Saad, Sonja Mlaker Kač, Sara El Gazzar, 2023, izvirni znanstveni članek Opis: Micro, Small, and Medium-sized Enterprises (MSMEs) play a vital role in emerging economies, thus this research aims at assessing the current situation of Egyptian MSMEs under COVID-19 pandemic and identifying the role of Egyptian MSMEs in economic growth and development. This research adopted qualitative design; 24 semi-structured interviews were conducted with different eco-system stakeholders and MSMEs’ managers using content analysis to analyse collected data based on NVivo software. The findings revealed the importance of MSMEs sector in the emerging markets as well as global ones. Additionally, MSMEs play a significant role in enhancing country’s economic growth and development, particularly in GDP, job opportunities, domestic products/services, national income, sub-contractor, and individual/society welfare. Furthermore, the findings identify the main challenges that face Egyptian MSMEs under COVID-19 implications through analysing the four main strategic factors and concluded by policy recommendations that could be implemented by MSMEs’ owners to take full advantage in the Egyptian context and their contribution on country’s economic growth.
Ključne besede: MSMEs sector, COVID-19, economic growth, egyptian context, policy action
Objavljeno v DKUM: 17.07.2024; Ogledov: 127; Prenosov: 14
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8. Investigating the impact of resilience, responsiveness, and quality on customer loyalty of MSMEs : empirical evidenceNourhan Ahmed Saad, Sara El Gazzar, Sonja Mlaker Kač, 2022, izvirni znanstveni članek Opis: Due to the importance of the micro, small, and medium-sized enterprises (MSMEs) sector and the negative implications of COVID-19, which resulted in decreasing resource availability, shortages of supply, declining consumer demand and requirements, and a lack of consumer satisfaction and loyalty, this research investigates the impact of resilience, responsiveness, and quality on customer loyalty in MSMEs. An online questionnaire was conducted on MSMEs’ end consumers in the Egyptian context. The analysis was conducted through Amos and SPSS, and the research hypotheses were tested through covariance-based structural equation modelling for 891 valid questionnaires. The findings exposed that there is a positive significant impact for operational resilience (flexibility and technology adoption), responsiveness (delivery fulfillment and speed and after-sale service), and product/service quality on customer loyalty in terms of behavioral, attitudinal dimensions. It contributes to understanding how MSMEs could enhance their sustainable performance (resilience, responsiveness, quality) to reach better customer loyalty. This research presents insights on how the MSMEs sector can adapt to the dynamic business environment in terms of COVID-19 crisis and consumer behavior, which has changed the nature and needs of the market and consumers. In addition, this research extends the theories of Resource-Based View (RBV), Dynamic Capability View (DCV), and Theory of Consumption Value (TCV) in an empirical contribution through filling the gap in understanding consumers’ needs in terms of resilience, responsiveness, and quality.
Ključne besede: responsiveness, resilience, quality, Egypt, customer loyalty, micro enterprises, small enterprises, mediumsized enterprises
Objavljeno v DKUM: 04.07.2024; Ogledov: 124; Prenosov: 17
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9. Logistics aspect of organizational culture and normative commitment in electric energy supply chainSebastjan Lazar, Vojko Potočan, Sonja Mlaker Kač, Gözde Yanginlar, Dorota Klimecka-Tatar, Matevž Obrecht, 2022, izvirni znanstveni članek Opis: Companies are increasingly aware that employees are an important factor in success, so they pay more and more attention to them. Because of that, organizational culture and normative commitment are also included as ex-tremely important factors. The research includes a systematic and comprehensive review of the literature and at the same time obtaining and analysing data from practice through a survey. The research focuses on employees from the logistics departments in the supply chain of electronic component production and supply. Group of com-panies across Europe were included in the survey (Austria, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Re-public, Germany, Hungary, Latvia, Lithuania, North Macedonia, Poland, Romania, Russia, Serbia, Slovenia and Ukraine). The research demonstrates the realization that the types of classification of organizational culture have different effects on direct and indirect normative commitment. Gender differences were also found. The re-search-based on the calculated average mean values shows the classifications of organizational culture and nor-mative commitment. The latter follows the organizational culture with minor deviations. The order of classifica-tion of organizational culture follows the current economic situation, where according to the studied criteria, the first is a culture of the market. The research shows that men’s rate of normative commitment is better than wom-en's, while in organizational culture the situation is exactly the opposite. One of the most significant findings is based on the Pearson correlation coefficient with the SPSS program was found that, according to the classifica-tion, Hierarchy culture has a positive effect on indirect normative commitment.
Ključne besede: organizational culture, commitment, normative commitment, logistics, supply chain, environmental management, ISO 14001
Objavljeno v DKUM: 26.06.2024; Ogledov: 161; Prenosov: 14
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10. Povezanost organizacijske klime z zavzetostjo zaposlenih v proizvodnem podjetju : magistrsko deloNina Vugrinec, 2024, magistrsko delo Opis: V magistrski nalogi smo raziskovali organizacijsko klimo in njeno povezavo z zavzetostjo zaposlenih. Raziskavo smo izvedli med zaposlenimi v oddelku logistike in nabave v večjem slovenskem proizvodnem podjetju. Glavno raziskovalno vprašanje je bilo, ali med organizacijsko klimo in zavzetostjo zaposlenih obstaja povezava, in če da, kako močna je. Za merjenje organizacijske klime smo uporabili vprašalnik, ki je bil razvit v okviru projekta Slovenska organizacijska klima (v nadaljevanju: SiOK). Gre za projekt, v katerem je skupek svetovalnih podjetij spremljal in meril organizacijsko klimo v slovenskih organizacijah. Podrobneje nas je zanimalo tudi, ali obstaja povezava med posamezno dimenzijo izmed 12 dimenzij organizacijske klime, kot jih opredeljuje SiOK, in zavzetostjo zaposlenih. Prav tako smo raziskali, kolikšen je delež zavzetih, nezavzetih in aktivno nezavzetih zaposlenih. Za analizo smo uporabili program Statistical Package for the Social Sciences.
Ključne besede: organizacijska klima, zavzetost zaposlenih, povezava, SiOK, Gallup
Objavljeno v DKUM: 20.03.2024; Ogledov: 342; Prenosov: 55
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