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The multiple criteria assessment of social responsibility in organizations
Vesna Čančer, Simona Šarotar Žižek, 2013, published scientific conference contribution

Abstract: The assessment of social responsibility (SR) in organizations requires a hierarchy of requisitely holistic factors and indicators. This paper introduces the development of measuring instrument for this multidimensional problem. Differently from using factor analysis based on principal component analysis extraction method, it presents the use of exploratory factor analysis(EFA) to develop the multiple criteria model for the assessment of SR.It also discusses several approaches for the weights determination: because considering factor loadings of the indicators obtained via EFA does not tend to differentiate between the levels of importance, the SMARTER method based on ordinal scale was used in criteria weighting. It proposes the solutions for measuring local alternativesʼ values with respect to indicators by using value functions. Application possibilities of the results of the multiple criteria assessment of SR are illustrated and discussed via a real-life case of organizations in Slovenia.
Keywords: exploratory factor analysis, multiple criteria model, social responsibility, weighting, Slovenia
Published: 10.07.2015; Views: 300; Downloads: 22
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3.
Slovenian Entrepreneurship Observatory 2002
Miroslav Rebernik, Dijana Močnik, Jožica Knez-Riedl, Karin Širec, Matej Rus, Polona Tominc, Tadej Krošlin, final research report

Abstract: Observatory provides an overview and analysis of the current situation in small and medium-sized enterprises in 2001. The situation in Slovenia was compared to that of SMEs in the European Union. In doing this, data gathered in the Observatory of European SMEs has been used, together with its basic methodology, which consists of three areas: standard topics included in the report every year, special in-depth studies chosen each year, and various other topics that may vary through time or represent a supplement to the existing relevant topics. The publication provides a standard review of Slovenian entrepreneurship in 2001 and a detailed description of tax incentives, administrative burdens for small and medium-sized enterprises in the area of recruitment and social responsibility of SMEs. The survey that was carried out was based on 1,153 analyzed responses, which were acquired by sending out 8,176 questionnaires. Study show that Slovenian small and medium-sized enterprises are more often involved in responsible social activities than European one, but also that almost half of small enterprises do not invest in research and development. Our research has also shown high administrative burdens faced by SMEs.
Keywords: Entrepreneurship, Business demography, Comparative analysis, Small and Medium-sized enterprises, Social responsibility, Administrative burdens
Published: 18.01.2017; Views: 399; Downloads: 40
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4.
HRM model in tourism, based on Dialectical systems theory
Simona Šarotar Žižek, Sonja Treven, Matjaž Mulej, 2015, original scientific article

Abstract: A human resources management (HRM) model integrating trends in HRM with trends in tourism into a dialectical system by the Dialectical Systems Theory (DST). HRM strategy, integrated within the tourism organization´s (TO´S) strategy is implemented through functional strategies helping their users to achieve a requisitely holistic (RH) HRM strategy replacing the prevailing one-sided ones. TO´S strategy covers: employees (1) planning, (2) acquisition and selection, (3) development and training, (4) diversity management, (5) teamwork and creativity, (6) motivation and rewarding, (7) stress reduction and health, (8) relationships, (9) personal holism, (10) well-being, (11) work and results assessment; etc. Everyone matters; their synergy is crucial. An innovated HRM model for TOs, which applies employees´, organizations´ RH and integrates new knowledge about HRM. HRM belongs to central managers´ tools. Their HRM must be adapted for TOs, where employees are crucial.
Keywords: tourism, human resources management, well-being, Dialectical Systems Theory, social responsibility, organizational cybernetics
Published: 13.07.2017; Views: 261; Downloads: 29
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5.
The multiple critera assessment of social responsibility in organizations
Vesna Čančer, Simona Šarotar Žižek, published scientific conference contribution

Abstract: The assessment of social responsibility (SR) in organizations requires a hierarchy of requisitely holistic factors and indicators. This paper introduces the development of measuring instrument for this multidimensional problem. Differently from using factor analysis based on principal component analysis extraction method, it presents the use of exploratory factor analysis (EFA) to develop the multiple criteria model for the assessment of SR. It also discusses several approaches for the weights determination: because considering factor loadings of the indicators obtained via EFA does not tend to differentiate between the levels of importance, the SMARTER method based on ordinal scale was used in criteria weighting. It proposes the solutions for measuring local alternatives’ values with respect to indicators by using value functions. Application possibilities of the results of the multiple criteria assessment of SR are illustrated and discussed via a real-life case of organizations in Slovenia.
Keywords: exploratory factor analysis, multiple criteria model, social responsibility, weighting
Published: 21.07.2017; Views: 216; Downloads: 45
.pdf Full text (689,92 KB)
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6.
New trends of development of beer industry in Lithuania
Vladislavas Petraškevičius, Zlatko Nedelko, 2017, original scientific article

Abstract: The main purpose of this article is to outline the current challenges of beer industry in Lithuania and provide suggestions for future development of organizations in this industry, by focusing on diversification strategy and social responsibility. The main challenges of Lithuanian beer industry are related to finding ways of future development in a constantly contracting market, as well as to find a competitive strategy of market penetration. In connection of these challenges, product differentiation creates new benefits for the consumers. However this strategy proves itself not being sufficient to reach the desired goals. Diversification of portfolio, being more risky, gives opportunity to target new customer groups and increase market presence. However, both strategies are less effective without changing the culture of drinking and consumer perceptions of beer. These issues will be addressed through the lenses of social responsibility, by emphasizing the promotion of responsible alcohol consumption and responsible behaviour of beer industry. As a result, the customers have to be ready to pay higher price for new products and develop a more responsible culture of beer consumption. To overcome outlined challenges, organizations in Lithuanian beer industry, must rethink their existing strategies and operations. Based on proposed future directions, the paper provides suggestions for business practices, how to implement differentiation strategy and actions in order to increase the level of social responsibility of various stakeholders.
Keywords: beer industry, Lithuania, differentiation, diversification, social responsibility, beer consumption, responsible drinking, entrepreneurship, development
Published: 09.08.2017; Views: 202; Downloads: 39
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7.
Knowledge-cum-values management belongs to the way out from global crisis
Zdenka Ženko, Matjaž Mulej, Vojko Potočan, 2017, original scientific article

Abstract: Background: The contemporary world-wide socio-economic crisis tends to escalate and contribute to the global crisis. Limitation of education to one-sided ‘knowledge management’ rather than socially responsible ‘knowledge-cum-values-management’ is one of the crisis’s causes. Objectives: The limitations to current knowledge management should be analyzed with systemic thinking. Which values are prevailing in it now and which values will enable the survival of humankind? Methods/Approach: In the first part, literature is reviewed for analysis and conceptual generalization of knowledge management. The theoretical framework based on ‘system theory’, ‘knowledge management’ and ‘knowledge-cum-values management’, and ‘values of social responsibility’ is introduced. In the second part a new theoretical concept “A potential methodological support for human transition from one-sided to requisitely holistic behavior via social responsibility” is discussed. Results: Knowledge management is a too narrow concept, it tends to leave aside human values, an impact on the natural environment, and extremely growing differences. Humankind needs consideration of responsibility, interdependence and holism in order to minimize detrimental impact of individual behaviour on society, i.e. humans and nature. Conclusions: The research indicates that individuals should attain more requisite holism, and should not be irrational by trying to attain only rationalism in human decision-making and action.
Keywords: knowledge-cum-values management, Dialectical Systems Theory, corporate social responsibility
Published: 31.08.2017; Views: 237; Downloads: 101
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8.
Does customer loyalty depend on corporate social responsibility?
Milena Stanisavljević, 2017, original scientific article

Abstract: This paper presents the results of a study conducted to examine the dependence of customer loyalty on corporate social responsibility (CSR). CSR is a good opportunity for a company’s differentiation, but only if customers value the company’s efforts in this field. Loyalty is a primary goal of each company, but it is influenced by numerous factors. The goal of this paper was to examine if CSR influences customer loyalty as one possible factor. Based on the presented results, management recommendations are provided concerning business strategy, mission, and vision formulation, so companies can fulfill customers’ interests and gain their loyalty.
Keywords: corporate social responsibility, loyalty, strategy, management
Published: 13.11.2017; Views: 352; Downloads: 82
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9.
The impact of socially responsible reporting on successful corporate operations
Anton Peršič, Mirko Markič, 2013, original scientific article

Abstract: The aim of our research was to study the impact and purpose of the reporting on socially responsible conduct on the success of corporate operations. The data and information were gathered with the quantitative research method, whereas the instrument for gathering them was a questionnaire that was distributed among 759 large and medium sized organisations from the field of market services in the Republic of Slovenia. We have established that activities aimed at socially responsible conduct are directly connected with the success of corporate operations, especially the revenue (p = 0.001), the profit of a company (p = 0.000), operational growth (p = 0.007) and operational economy (p = 0.002), and are typical for organizations with a larger number of employees (p = 0.032). In this regard, the real estate and construction market activities received the lowest scores. Research results provide theoretical as well as practical benefits for everyone dealing with the planning, implementation and control of sustainable development, as well as socially responsible conduct within the organization.
Keywords: sustainable development, social responsibility, market services, operational success
Published: 22.01.2018; Views: 100; Downloads: 42
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10.
CSR EMAT is an opportunity for responsible decision-making
Nora Berkes Rodek, 2017, original scientific article

Abstract: Corporate social responsibility is an expected behaviour in Western countries, but the approach still does not have a clear interpretation in Hungary. As a result of the increasing prestige of the CSR approach, socially responsible thinking and action also are expected from the companies operating in Hungary. Company executives carry out CSR activities in many cases – but not consciously. The objective of this research therefore was the development of a guidance and evaluation criteria that can support managers in responsible decision-making and applying the CSR approach to a strategic level. On the other hand, this management tool allows the measurement of CSR excellence in companies; therefore, they become comparable in their CSR performance, which offers opportunities for further research. The study presents the development of CSR EMAT and the results achieved through the measurements.
Keywords: corporate social responsibility, EFQM excellence model, CSR EMAT, CSR excellence management, assessment tool
Published: 03.05.2018; Views: 108; Downloads: 25
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