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Abstract: The success of the organization is based on the quality of human resources, their competencies, motivation, loyalty, and their business results. The basic aim of this research is to determine whether and to what extent human resources competency management influences the business success of small and medium enterprises (SMEs). The empirical research was conducted in 234 SMEs in the Federation of Bosnia and Herzegovina in January 2021. An original questionnaire was created for the survey, which gathered the opinions of top managers. In the paper, human resources competency management is viewed as a process consisting of: determining the required competencies, determining current competencies and the competency gap and undertaking activities to ensure and develop the necessary competencies. For the business success of SMEs, business performance was researched through four perspectives of the Balanced Scorecard (financial, customer, internal business processes and learning and growth perspective). The research results showed the correlation between the studied variables and the influence of human resources competency management on the business success of SMEs viewed from all four perspectives. The paper includes a comparison with similar research, limitations and recommendations for future research. The originality of this work lies in creating an original model of the connection between human resources competency management and business success (performance) of SMEs as viewed through four perspectives of the BSC, which has been empirically tested. Also, no such research has been conducted in B&H to investigate the influence between the human resources competency management and the business success of SMEs.
Keywords: business performance, balanced scorecard, competency management, human resources, small and medium enterprises
Published in DKUM: 19.06.2023; Views: 438; Downloads: 16
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Abstract: Observatory provides an overview and analysis of the current situation in small and medium-sized enterprises in 2001. The situation in Slovenia was compared to that of SMEs in the European Union. In doing this, data gathered in the Observatory of European SMEs has been used, together with its basic methodology, which consists of three areas: standard topics included in the report every year, special in-depth studies chosen each year, and various other topics that may vary through time or represent a supplement to the existing relevant topics. The publication provides a standard review of Slovenian entrepreneurship in 2001 and a detailed description of tax incentives, administrative burdens for small and medium-sized enterprises in the area of recruitment and social responsibility of SMEs. The survey that was carried out was based on 1,153 analyzed responses, which were acquired by sending out 8,176 questionnaires. Study show that Slovenian small and medium-sized enterprises are more often involved in responsible social activities than European one, but also that almost half of small enterprises do not invest in research and development. Our research has also shown high administrative burdens faced by SMEs.
Keywords: Entrepreneurship, Business demography, Comparative analysis, Small and Medium-sized enterprises, Social responsibility, Administrative burdens
Published in DKUM: 18.01.2017; Views: 1492; Downloads: 201
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