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1.
A Framework for adopting a sustainable reverse logistics service quality for reverse logistics service providers : a systematic literature review
Ahmed Dabees, Mahmoud Barakat, Sahar Sobhy El Barky, Andrej Lisec, 2023, review article

Abstract: Reverse logistics has become a competitive need for sustainability. Lack of resources to apply reverse logistics solutions has severely impacted many supply chains’ costs and customer service, making it impossible to meet the expectations of return processing. In those conditions, client demands for higher service quality are the main drivers of effective sustainability operations. This study aims to establish the sustainable reverse logistics service quality (SRLSQ) theoretical framework offered by reverse logistics services providers (RLSPs). The study conducts a systematic methodology protocol by examining reliable academic periodicals using PRISMA guidelines based on the research scope and identified 56 papers from 2011–2022, with the main research focus on SSQ and RLSQ dimensions to develop a research framework. By re-evaluating those factors using the SRLSQ framework and by including sustainability into the service quality approach, this study expanded the practicability of reverse logistic service quality and sustainable service quality. The results point to a knowledge gap when it comes to quantifying the impact of reverse logistics operation process through a triple bottom line approach on customer outcomes, relationship quality (RQ), and mediation of operation risk factor, which could be examined within various contexts in subsequent work.
Keywords: sustainability, reverse logistics, sustainable reverse logistics service quality, customer satisfaction, operational risk
Published in DKUM: 09.04.2024; Views: 75; Downloads: 2
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2.
Sustainability of reverse logistics
Marián Gogola, Daniela Durcanska, Marta Hocova, Iveta Kubaskova, 2016, independent scientific component part or a chapter in a monograph

Keywords: sustainability, reverse logistics
Published in DKUM: 11.05.2018; Views: 1396; Downloads: 89
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3.
Environmental management & audit 4: Environmental assessment - featured articles : Tempus project Recoaud
2016, scientific monograph

Abstract: The present scientific monograph, entitled “Environmental management & audit“, is the result of three years’ work on an international project entitled “Environmental management in Russian companies – retraining courses for the sensibilization for and integration of Eco-Audit programs in corporate decision-making (RECOAUD)”. Within its more than 600 pages, the monograph features interesting texts written by 31 authors from the European Union and the Russian Federation, edited by dr. Borut Jereb, Darja Kukovič and dr. Daria Meyr. The monograph “Environmental management & audit“ is composed of four books: “Scarcity and Introduction of Environmental Management”, “Management Systems”, “Controlling and Stakeholders”, and “Environmental Assessment” (Featured Articles). These four topics reflect the complexity, heterogeneity and multidisciplinary of the project Tempus RECOAUD. The reader of the monograph gets a comprehensive overview of theoretical perspectives of environmental management and audit in the chosen areas. Furthermore, the monograph also highlights the results of research in the field of environmental management and audit as well as trends and challenges in the development of this field. Providing insight into theoretical and research findings, the monograph will prove useful to both practitioners and researchers in the field of environmental management and audit; it can also be used for study purposes.
Keywords: logistics, environment, climate change adaptation, sustainability, reverse logistics, life cycle assessment, environmental impact assessment, waste management, oil industry, gas industry, pollution
Published in DKUM: 09.05.2018; Views: 2038; Downloads: 124
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4.
Green logistics - development and implementation
Matjaž Knez, Matevž Obrecht, 2016, independent scientific component part or a chapter in a monograph

Abstract: Environmental problems, material depletion, and high dependency on fossil fuels are core problems of logistics in the EU as well as globally. Therefore, numerous countries, in particular Member States of the EU, have ambitious goals for the increased use of renewables, increased energy efficiency, the reduction of greenhouse gas emissions, transition to sustainable transportation and similar changes. EU companies are, therefore, strongly committed to reducing their environmental impact, reducing the use of fossil fuels and becoming more sustainable. Logistics companies are no exception due to the impact of logistics processes, such as transportation and distribution that impact human health, ecosystem and air quality, climate changes (with noise, vibrations, fossil fuel related harmful emissions etc.), warehousing (especially with energy used for heating and cooling) and packaging (especially with the use of material). Therefore, the implementation of green logistics is necessary for the sustainable future of our planet. This chapter identifies how the idea of green logistics was developed and has evolved, analyses key problems for its implementation, and presents the current status of green logistics, including the best practices of green logistics implementation in selected organizations.
Keywords: logistics, green logistics, reverse logistics, best practices, business strategies, implementation
Published in DKUM: 09.05.2018; Views: 1344; Downloads: 104
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5.
Outsourcing of logistics activities in manufacturing industry
Anton Ogorelc, Klavdij Logožar, 2001, original scientific article

Abstract: The external supply of logistics services is part of a trend toward outsourcing non-core logistics activities. The scope of third-party logistics may range from a relatively limited combination of activities (e.g. transportation and warehousing) to a comprehensive set of logistics services. The authors first discuss the characteristics of business logistics in manufactoring industry, to be taken into account in logistics outsourcing. They particularly point out the motivations for logistics outsourcing, the possibilities of outsourcing, as well as supplier selection. Finally they analyze the outsourcing in the reverse logistics.
Keywords: outsourcing, logistic services, business logistics, supplier selection, reverse logistics
Published in DKUM: 05.06.2017; Views: 1102; Downloads: 187
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