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Jože Pavlič, 2011, undergraduate thesis

Abstract: Diplomsko delo se navezuje na procese strateške nabave v proizvodnem podjetju Iskra Mehanizmi d.d. Lipnica. Obravnava razvoj in prenovo računalniškega podatkovnega modela oz. baze Povpraševanja, ki je izvedena v programu Lotus Notes / Domino in služi kot podpora procesu nabave pri uvedbi novega materiala ali storitve v lastno proizvodnjo. V nalogi se osredotočamo predvsem na prenovo baze z vidika njenih uporabnikov. Prenovljena aplikacija se preimenuje v »Baza SRM« in predstavlja nadgradnjo že obstoječe podatkovne baze povpraševanj. Prvotna aplikacija omogoča dostopno, pregledno in varno shranjevanje podatkov, kateri nastopajo v procesu uvedbe novega izdelka v proizvodnjo, vendar ne izpolnjuje vseh zahtev kupcev, standardov kakovosti in zahtev uporabnikov. Prenovljen podatkovni model poleg razširitve uporabnosti, upoštevanja zahtev mednarodnih standardov in optimizacije uporabnosti, zadovoljivo skrajšuje pretočni čas izvedbe postopka, ki predstavlja ključni problem v podjetju.
Keywords: podatkovno modeliranje, proizvodnja, uvajanje novega izdelka, Baza »SRM«Supplier relationship management, Lotus Notes and Domino
Published: 19.08.2011; Views: 1371; Downloads: 84
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Katja Jaušovec Mihorič, 2012, undergraduate thesis

Abstract: In Science Fiction, readers get to know the role of women in correspondence with men and then contemplate their relationships. The relationship can come from everyday life or as a relation in a job and it can also be derived from our mentality and society. It is common that all these relationships develop a higher level in meaning in Science Fiction. In the two short stories "His Vegetable Wife" and "Stable Strategies for Middle Management" we get to know the role of a traditional woman and a modern woman in comparison to men, but in a more scientific way. We also get to know a society without a distinction between women and men in The Left Hand of Darkness. In the film Splice we will see the twisted way of a woman transforming into a man and what this kind of evolution means for the woman-man relationship. All these plots show different kinds of male and female relations in Science Fiction. The relationships can differ from each other but they can also have similarities or even have their origin in the Oedipus complex and the Elektra complex.
Keywords: Science Fiction, relationship man-woman, Oedipus complex, Electra complex, feminism
Published: 04.01.2013; Views: 1462; Downloads: 79
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Some theoretical aspects of trust, relationship commitment and cooperation
Sonja Mlaker Kač, 2013, independent professional component part or a chapter in a monograph

Abstract: In this paper we theoretically discuss some aspects of three important and mutually connected notions: the trust, the relationship commitment and the cooperation. All three concepts are crucial for success in todayʼs business world. All three concepts and terms are very complex, with several different definitions. We discuss them in article in detail, here we will only define them briefly. Trust is defined as 'a willingness to rely on an exchange partner in whom one has confidence' (Moorman, Despande, Zaltman, 1993: 83). Relationship commitment can in our discussion be defined as 'an exchange partner believing that an on-going relationship with another is as important as to warrant maximum efforts at maintaining it' (Morgan and Hunt, 1994: 23). And cooperation is defined as situations in which different partners work together so that they can achieve mutual goals (Anderson and Narus, 1990). Allthree concepts are very important in inter-organisational relationships andin achieving a competitive advantage.
Keywords: trust, relationship commitment, cooperation, competitive advantage
Published: 10.07.2015; Views: 1076; Downloads: 69
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Factors influencing attitudes towards the use of CRM's analytical tools in organizations
Urban Šebjan, Samo Bobek, Polona Tominc, 2016, original scientific article

Abstract: Background and Purpose: Information solutions for analytical customer relationship management CRM (aCRM IS) that include the use of analytical tools are becoming increasingly important, due organizations’ need for knowledge of their customers and the ability to manage big data. The objective of the research is, therefore, to determine how the organizations’ orientations (process, innovation, and technology) as critical organizational factors affect the attitude towards the use of the analytical tools of aCRM IS. Design/Methodology/Approach: To measure the orientation of the organization (process, innovation, and technology), we redesigned the existing scale, which was validated using exploratory factor analysis. In the next phase, we created a model by which we examined the impact of the organization’s stance in relation to the use of the analytical tools of aCRM IS, where we used multiple regression analysis. The model was verified on a sample of Slovenian Organizations (n=105), which use the analytical tools of aCRM IS for analyzing the data they have on their customers and business partners. Results: In the study we found that all critical factors of the organization, specifically process, technology, and innovation orientation, have a positive impact on the attitudes towards using the analytical tools of aCRM IS. Innovation orientation is particularly important and has the strongest influence on the attitude towards using the analytical tools of aCRM IS. We found that innovation orientation on new ideas, methods, and approaches has the strongest effect, followed by the impact of innovation orientation on acceptance of novelty. Conclusion: The more innovation-, technology-, and process-oriented organizations are, the more positive their attitude towards using the analytical tools of aCRM IS. The study is particularly important for organizations that are introducing an aCRM IS into their business system.
Keywords: critical organizational factors, analytical customer relationship management (aCRM), analytical tools, attitudes towards use of aCRM
Published: 04.04.2017; Views: 475; Downloads: 219
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The effect of an educational intervention in family phisicians on self-rated quality of life in patients with medically unexplained symptoms
Vojislav Ivetić, Klemen Pašić, Polona Selič, 2017, original scientific article

Abstract: Introduction: Medically unexplained symptoms (MUS) are very common in family medicine, despite being a poorly-defined clinical entity. This study aimed to evaluate the effect of an educational intervention (EI) on self-rated quality of life, treatment satisfaction, and the family physician-patient relationship in patients with MUS. Methods: In a multi-centre longitudinal intervention study, which was performed between 2012 and 2014, patients were asked to rate their quality of life, assess their depression, anxiety, stress and somatisation, complete the Hypochondriasis Index, the Medical Interview Satisfaction Scale and the Patient Enablement Instrument for assessing the physician-patient relationship, before and after the EI. Results: The mean values before and after the intervention showed that after the EI, patients with MUS gave a lower (total) mean rating of their health issues and a higher rating of their quality of life, and they also had a more positive opinion of their relationship with the physician (p<0.05). However, there were no differences in the (total) rating of treatment satisfaction before and after the EI (p=0.423). Significant differences in the symptoms in patients with MUS before and after the intervention were confirmed for stress, somatisation and hypochondriasis (p<0.05). Conclusions: It could be beneficial to equip family physicians with the knowledge, skills and tools to reduce hypochondriasis and somatisation in MUS patients, which would improve patients’ self-rated health status.
Keywords: medically unexplained symptoms, family medicine, educational intervention, quality of life, treatment satisfaction, family physician-patient relationship
Published: 06.04.2017; Views: 764; Downloads: 223
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Influence of relationship commitment and trust on collaborative behaviour in supply chains
Sonja Mlaker Kač, Irena Gorenak, Vojko Potočan, 2015, original scientific article

Abstract: The paper discusses theoretically and examines empirically the influence of the relationship commitment on collaborative behaviour in supply chains. In today's unstable business environment companies should collaborate to achieve mutual goals and competitive advantage. Defining relationship commitment and collaboration in supply chains (from social exchange theory point of view) is the basis of the research of this paper. Our aim is to examine the influence of relationship commitment on collaboration in supply chains in Slovenian economy. The qualitative research part discusses if the relationship commitment between partners in supply chain influences the collaborative behaviour between partners and which are the antecedents of relationship commitment. The research is based on a quantitative analysis of the online questionnaire survey made on the Slovenian economy. The research results show strong influence of trust and relationship commitment on collaboration between partners in supply chains.
Keywords: business ethics, relationship commitment, trust, collaborative behaviour, supply chains
Published: 02.06.2017; Views: 423; Downloads: 213
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Characteristics of logistics outsourcing in Bulgaria
Miroslava Rakovska, 2016, original scientific article

Abstract: The increased demand and supply of logistics services bring together the logistics service providers (LSPs) and the companies that outsource logistics activities. LSPs stand in between those companies and their customers, thus playing an essential role for supply chain integration. If the two parties have different viewpoints of the processes in the supply chain, the fulfillment of the goal to satisfy the end customers may be hindered. The purpose of this article is two-fold: First, to investigate the characteristics of logistics outsourcing in Bulgaria from the perspectives of the logistics service providers and their customers, and more specifically, to compare their viewpoints concerning the motives for outsourcing, the methods and contents of communication and some relationship management aspects; Second, to assess the relations of the communication and relationship management aspects to customer satisfaction. This article is based on empirical data provided by 138 manufacturing and trading companies and 136 LSPs and collected through two structured questionnaires designed to address the researched issues. The data were analyzed using descriptive statistics and the independent samples t-test. The research found that the service related reasons for logistics outsourcing are prevailing and that LSPs overestimate, compared to manufacturing and trading companies, motives related to service, organizational capabilities and relationships, while more manufacturing and trading companies concern as important the availability of logistics assets and the provision of value-added services. The research also found that both the LSPs and their customers consider that the extent of sharing of knowledge and information essential for material flow integration is very low and that the usage of team meetings and joint teams is quite rare. Also, customers do not view their relationships with the LSPs as so collaborative as viewed by the LSPs. Furthermore, the research proved the existence of positive relationships between customer satisfaction and communication through team meetings and joint teams, knowledge sharing concerning material flow management and relationship management issues such as trust, mutual problem solving, understanding the logistics strategy of the other party and respecting its financial interests. The research findings may help fill in some of the gaps between LSPs and their customers. They point the need for LSPs to include in their service offerings more value-added services and to invest in assets that provide reliable and flexible services for their customers. The research also highlights the importance of knowledge sharing and trust building and reveals great potential for effective trust-based alliances between LSPs and their customers that could help them extract more competitive benefits from their relationships.
Keywords: logistics outsourcing, logistics service providers, outsourcing motives, communication, relationship management
Published: 17.11.2017; Views: 257; Downloads: 58
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A successful CRM implementation project in a service company
Franka Piskar, Armand Faganel, 2009, original scientific article

Abstract: Customer relationship management - CRM implementations increased rapidly in Slovenia in the last few years, following the trends elsewhere. Studies reporting how the implementation project goes on before, between and after the implementation are scarce. We offer a thorough case study analysis of the CRM implementation with a positive outcome in a Slovene service company. Case study demonstrates that CRM implementation is a holistic and complex concept, which means that it is not merely an integration of new information technology, but everything that happens around the business processes changes. We recommend that the company has already established a process approach and the orientation toward customers. Study showed the need for efficient leadership, acquirement of resources and CRM strategy implementation control; trust to the software solution shouldn't be self-understood. Through implemented analytical CRM company can improve the relationship with customers, achieve larger information sharing between employees and accept better strategic decisions.
Keywords: customer relationship management, implementation, customer focus, process approach, quality, customer information, marketing, service company, Slovenia
Published: 28.11.2017; Views: 413; Downloads: 65
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