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1.
MANAGERJI-COACHI SVOJIM ZAPOSLENIM
Milena Mojzeš, 2012, master's thesis/paper

Abstract: V današnjem burnem obdobju mednarodne globalne recesije morajo tudi podjetja v proces managementa vnesti nove, inovativne pristope. Managerji današnjega časa se morajo truditi, da angažirajo vse resurse svojih zaposlenih, glavo, roke in srce, ker zaposleni v teh kritičnih časih morajo delati bolj kakovostno, inovativno in fleksibilno. Bistvenega pomena je, da pri svojih zaposlenih gradijo pripadnost in zavzetost. V nalogi, ki je pred nami sem poskusila opredeliti coaching kot novejši in inovativni pristop vodenja zaposlenih s ciljem, ustvariti ustvarjalni tim, ki je zavzet za delo, usmerjen v izpolnitev potreb gostov, visoki kvaliteti storitev in dobrimi odnosi z vodstvom in s poslovnimi partnerji.
Keywords: Coaching, coach, management, manager, kakovost, vizija, poslanstvo, Sava Hotels & Resorts.
Published: 23.05.2012; Views: 1283; Downloads: 336
.pdf Full text (2,36 MB)

2.
The ecological motivation or tourists as a determinant of the tourists' loyalty
Majda Bastič, Slavka Gojčič, 2011, published scientific conference contribution

Abstract: Despite the significant impact of environment on the attractiveness of tourist destination, environmental stewardship is not always the top priority in the hotel industry as one of the most energy-intensive sectors of the tourism industry which contributes to the increasing quantity of air pollutants. Therefore, this study investigates the impact of ecological pull motives and service quality on the tourists' loyalty to eco-hotels. The tourists spent their holidays in Austrian hotels with ecolabel and in Slovenian hotels were targeted and a total of 611 tourists participated in the study. The study reveals that the perceived service quality and ecobehaviour of hotel staff are the main determinants of the tourists' loyalty. The comparison analysis between Austrian and Slovenian hotels indicates that the guests of Austrian hotels with ecolabel are more loyal and ecologically motivated than guests of Slovenian hotels without ecolabel.
Keywords: loyalty, ecological motivation, hotel service quality, tourism, eco-tourism, hotels, services, quality
Published: 30.05.2012; Views: 1556; Downloads: 51
.pdf Full text (240,04 KB)
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