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1.
Crisis management in a private clinic during covid-19
Evgeniia Popova, 2022, master's thesis

Abstract: Introduction: The coronavirus crisis emerged suddenly, triggering a global health crisis. And while public hospitals were coping with a huge influx of patients, and an ensuing shortage of hospital beds, private clinics were trying to survive in conditions of total work restrictions, which resulted in a lack of patients and, consequently, income. In our work, we will consider one of these clinics located in Moscow. Methods: We conducted a study in the search databases Yandex, Google Scholar, Google Books, Cobbis, Research Gate, PubMed, using the following keywords: covid, private clinic, crisis management. Those sources yielded the results which we used in writing the work. Results in Discussion: After the clinic was opened at the end of the first quarantine, it managed to enter into a state partnership programme and attract patients for testing and vaccination services against coronavirus, both for individuals and for organization employees. As a result, more than 60 percent of the patients of the clinic were employees of organizations. The recovery stage of the clinic took, according to average estimates, about six months, at which time the turnover of the clinic recovered to approximately 80 percent of the pre-crisis period. Conclusion: During the study, we found that successful crisis management is influenced by such factors as: leadership, good management, effective communication between employees, supportive atmosphere, and courage on the part of employees.
Keywords: crisis management, healthcare organizations, private clinics, Covid
Published in DKUM: 04.11.2022; Views: 645; Downloads: 92
.pdf Full text (2,36 MB)

2.
The impact of the intellectual charm of physicians on the healthcare organizations
Elena Marulc, Gabrijel Devetak, 2013, original scientific article

Abstract: The recession has greatly affected the business operations of every undertaking, including healthcare organizations. Change is required. This also concerns the relationship towards employees in terms of their influence on the successful business operations of an organization. Among employees, physicians possess a special, now already traditional status; therefore, their influence needs to be taken advantage of. In the empiric part of the study, we have identified twelve key physician competencies, based on the rankings of physicians, which, in their mind, influence successful business operations of their respective healthcare organizations during an economic recession. The comparison of the collected results to the findings on intellectual charm of managers has indicated that the collected key competencies, that are creativity, quality, education and personal development, attitude towards others, team work and cooperation, communication skills, problem management, business integrity, motivation and stimulation, multidisciplinary thinking, attitude towards culture and ethics, and acceptance of differences, form a whole which is named the intellectual charm of physicians.
Keywords: intellectual charm, physician competencies, successful business operations, healthcare organizations, factor analysis
Published in DKUM: 10.07.2015; Views: 1381; Downloads: 353
.pdf Full text (986,45 KB)
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