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1.
Improving comprehension of process diagrams with Graphical highlights
Gregor Jošt, 2018, doctoral dissertation

Abstract: The main purpose of business process diagrams is to facilitate the communication between the process-related stakeholders, which directly affects the decision-making. For this reason, they must be easy to understand. However, this is often challenging to achieve, since business process diagrams can become large and complex. This, in turn, can negatively affect their correctness and understandability. The goal of this doctoral thesis was to propose and investigate an approach that makes business process diagrams appear less complex, without changing the corresponding diagrammatic notation or the business process diagrams themselves. This was done by manipulating the opacity of graphical elements in order to emphasize the important parts of a business process diagram by lowlighting the irrelevant ones. The proposed solution, named Emphasis, implemented with opacity-based Graphical Highlight pattern, abbreviated as simply Graphical highlights, was subsequently applied to sample business process diagram, modeled in Business Process Model and Notation (BPMN). The analysis demonstrated that the structural complexity of the business process diagrams decreased when the proposed solution was applied. Afterwards, a Web application prototype was implemented, which supports the proposed set of Graphical highlights. Furthermore, we empirically validated whether Graphical highlights positively impact cognitive effectiveness of business process diagrams, and if the users will find the prototype implementation useful. To this end, an experimental research, which included 85 participants, was conducted. The participants were randomly assigned in either the treatment group (Graphical highlights diagram representation approach), or the control group (conventional diagram representation approach). In accordance with the definition of cognitive effectiveness, speed, ease, and accuracy of answering 26 comprehension questions were observed, along with the perceived usefulness of the prototype. The results of the analysis demonstrated that participants who used Graphical highlights significantly outperformed those that used the conventional approach in all experiment's observations. We can conclude that using Graphical highlights increases the cognitive effectiveness of business process diagrams, while the corresponding prototype implementation is perceived as being useful.
Keywords: process diagrams, emphasis, graphical highlights, cognitive effectiveness, controlled experiment, prototype implementation, BPMN
Published: 21.12.2018; Views: 1325; Downloads: 106
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2.
The importance of intercultural competencies in logistics
Irena Gorenak, Bojan Rosi, 2016, independent scientific component part or a chapter in a monograph

Keywords: logistics, intercultural competencies, efficiency, effectiveness, economic utility, companies
Published: 09.05.2018; Views: 423; Downloads: 43
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3.
The role of logistics in enhancing the effectiveness and efficiency of a company
Uroš Kramar, 2016, independent scientific component part or a chapter in a monograph

Abstract: Logistics is all around us and has a significant impact on the activity of each of us although we are not always aware of this. Its role and definitions have changed over time and have increased in step with technological development and globalization. Nevertheless, only after the Second World War did it become a subject of academic research. Logistics has become a fundamental part of almost every economic activity. Through conceptual research and a detailed literature review, we will search for links between logistics and the effectiveness and efficiency of a company through utility and competitive advantage.
Keywords: logistics, business logistics, efficiency, effectiveness, economic utility, companies
Published: 09.05.2018; Views: 420; Downloads: 63
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4.
Collaborative culture as a challenge of contemporary schools
Mateja Pšunder, 2009, original scientific article

Abstract: Different authors stress that traditional culture is still the most common culture in schools. This culture prefers high educational goals, high expectations and productivity. Under such circumstances, there is no room for cooperation and helping each other. On the contrary, these stimulate competitiveness that causes tension between the participants. One of the fundamental aims of today's and future education is also to stimulate cooperation that provides each individual with the strength to come to known him or herself and to behave in accordance with his or her tradition and beliefs, while at the same time staying open to other and different people. This can be achieved only in a culture of good relationships that includes the values of tolerance, solidarity, critical thinking and independence. Research has shown that collaborative culture also has many other benefits over traditional culture reflecting itself in the well-being and effectiveness of teachers and students and also in the development of the institution as a whole. Nowadays, it is impossible to imagine effective schools without cooperation at all school levels. Since school culture is a relatively stable phenomenon, it takes a long time to change and such a change cannot be achieved with external orders. The most important initial step towards changing school culture is that all school staff realise its importance, influence and extent in creating an effective school. This can be a starting point and encouragement to think about the existing school climate, make plans for the future and find ways to change it.
Keywords: education, culture, multicultural education, democratic school, school culture, school climate, effectiveness
Published: 15.12.2017; Views: 518; Downloads: 68
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5.
Organisational effectiveness and customer satisfaction
Milan Ambrož, Martina Praprotnik, 2008, original scientific article

Abstract: This paper presents a test of the relationship between organizational culture as a crucial indicator of organizational effectiveness and customer satisfaction using service-unit data from two health resorts. Ensuring survival of the service organisation in the long run requires adaptations which are oriented towards achieving maximum customer satisfaction. This study intended to unveil the effect organisational factors have on customer service orientation from the customer and employee point of view within a two health resort service setting. The finding suggests that when trying to predict the comparative degree which organisational effectiveness factors have in satisfying customers' needs, performance, adaptability and mission can be of the highest importance. Some effects like performance were uniform for employees and customers, while others varied depending on the organisation and the customer or employee group. Furthermore, findings suggest that service performance and organisation mission of the service organisation predict customer satisfaction based on established and proven health services. In this context there is no room for innovation, despite the fact that employees and customers do not share similar views about the impact of organisational effectiveness. Developing an effective service organisation can provide a competitive advantage to the organisation. Critical for the success of the service organisation is that organisational agents have a clear view of the existing organisation effectiveness and a clear view of the customer expectations in this area.
Keywords: organisational effectiveness, customer satisfaction, customer complexity, service orientation, survival, adaptability
Published: 04.12.2017; Views: 771; Downloads: 296
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6.
Information technology and organizational effectiveness
Markku Sääksjärvi, 2010, original scientific article

Abstract: The idea of this paper is to review and summarize the complex interplay between information technology (IT) and organization in stages that impacted radically both the organizational structure and the evolution of effectiveness and economic performance. We could identify five major stages where the underlying technology, the typical organizational structure, and the criteria of performance or business success changed, increasing the complexity of evaluation models proposed. It seemed that the effectiveness impacts of IT escalated from the individual to the team level, from the organizational to the virtual ecosystem level, and from the corporate to the national or global level. Therefore, the IT productivity paradox could not be refuted until 2003.
Keywords: organizational effectiveness, information technology, transformations, productivity paradox
Published: 30.11.2017; Views: 396; Downloads: 75
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7.
How public relations impact on a company's effectiveness
Damjana Jerman, Goran Vukovič, Bruno Završnik, 2008, original scientific article

Abstract: The role of public relations is dealing with the identification of organization's strategic public and developing communications programs for building solid, open and trusting relations with them. Many companies have taken a limited view of the impact that public relations can have on company's overall effectiveness. This paper consists of two parts: the theoretical framework for the role of public relations in the overall effectiveness of the company and an empirical analysis based on the primary data collected. We classified and analyzed different public relations factors (i.e. factors related to managing and implementing public relations) that influences the effectiveness of the company. We explored the correlation between public relations and a company's effectiveness and argued that public relations factors play a critical role in that effectiveness. We used linear regression and we found a significant linier relationship between the independent variable (public relations) and the dependent variable (company effectiveness).
Keywords: public relations, public relations function, company's effectiveness, strategy, public relations agency
Published: 30.11.2017; Views: 541; Downloads: 233
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8.
The impact of development aid on the international migrations in the African, Caribbean, and Pacific Group of States
Marko Gregl, Klavdij Logožar, 2017, original scientific article

Abstract: Development aid, one of the most important mechanisms for the redistribution of global wealth, represents financial flows that have economic growth and social improvement as their main objective. It has also frequently been described as an instrument which is able to diminish international migrations and is used by several developed countries. Recently, much empirical evidence and several contributors have argued that connection and set out other grounds. This paper explores the interaction between development aid and migrations from developing to developed countries. We want to determine, if the amount of development aid has any impact on migrations from African, Caribbean, and the Pacific Group of States. Our results show that development aid does not have a direct effect on migrations and therefore, in terms of international migrations, is not effective. Moreover, we will argue that the donor side should use different policies and other mechanisms to manage migrations from those countries.
Keywords: development aid, international migrations, ACP Group of States, aid effectiveness, international development
Published: 09.08.2017; Views: 664; Downloads: 263
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9.
An empirical study of marketing communications effectiveness in Slovenian market
Damjana Jerman, Bruno Završnik, 2014, original scientific article

Abstract: This paper deals with the value or more specifically, the contribution of marketing communications strategy to effectiveness of marketing communications and hypothesizes that marketing communications strategy correlate with the effectiveness of marketing communications. The paper consists of two parts: the theoretical framework for the role of marketing communications strategy for the effectiveness of the marketing communications and the empirical analysis, based on the primary data collected. The concept of the marketing communication effectiveness assumes that there are variables that can have a positive influence on the effectiveness of marketing communications, which incorporates facets of the marketing communication strategy and bidirectional communications. The results suggest that Slovenian organisations which design and implement marketing communication strategy, also have more effective marketing communications. The development of marketing communications strategy was correlated with increased effectiveness of marketing communications in their organisation. Managerial implications are discussed along with directions for further research.
Keywords: marketing communication effectiveness, business-to-business markets, marketing communication strategy, bidirectional communication, integrated marketing communication
Published: 06.07.2017; Views: 701; Downloads: 305
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10.
Markov analysis of studentsʼ performance and academic progress in higher education
Alenka Brezavšček, Mirjana Pejić Bach, Alenka Baggia, 2017, original scientific article

Abstract: Background: The students’ progression towards completing their higher education degrees possesses stochastic characteristics, and can therefore be modelled as an absorbing Markov chain. Such application would have a high practical value and offer great opportunities for implementation in practice. Objectives: The aim of the paper is to develop a stochastic model for estimation and continuous monitoring of various quality and effectiveness indicators of a given higher education study programme. Method: The study programme is modelled by a finite Markov chain with five transient and two absorbing states. The probability transition matrix is constructed. The quantitative characteristics of the absorbing Markov chain, like the expected time until absorption and the probabilities of absorption, are used to determine chosen indicators of the programme. Results: The model is applied to investigate the pattern of students’ enrolment and their academic performance in a Slovenian higher education institution. Based on the students’ intake records, the transition matrix was developed considering eight consecutive academic seasons from 2008/09 until 2016/17. The students’ progression towards the next stage of the study programme was estimated. The expected time that a student spends at a particular stage as well as the expected duration of the study is determined. The graduation and withdrawal probabilities were obtained. Besides, a prediction on the students’ enrolment for the next three academic years was made. The results were interpreted and discussed. Conclusion: The analysis presented is applicable for all higher education stakeholders. It is especially useful for a higher education institution’s managers seeing that it provides useful information to plan improvements regarding the quality and effectiveness of their study programmes to achieve better position in the educational market.
Keywords: higher education, study programme, effectiveness indicators, enrolment prediction
Published: 06.07.2017; Views: 610; Downloads: 313
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