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1.
The management of complaints in Slovene public administration
Janez Stare, Barbara Gruden, Polonca Kovač, 2008, original scientific article

Abstract: The Slovene public administration is part of the broader social system, therefore it must be responsive and proactive. The instrument of complaint in the administrative procedure, and wider in the context of the entire administrative management, is very helpful to public administration for tracking social changes and should therefore be seen as a form of constructive criticism. On the basis of user complaints regarding its services or the parties to the administrative procedure, the public administration must learn permanently and, as learning organisation, must incorporate its findings into future practice. The starting point of this contribution is the problems of the complaint in the narrow sense - customer dissatisfaction with the functioning of the public administration or arising from the fact that one of the characteristics of the administrative procedure or other services is the direct contact between the customer and the provider of the service. With this approach, the public administration will develop part of an integral system of quality and excellence that underlines the meaning of satisfaction of (all) the users of public services.
Keywords: public administration, administrative procedure, administrative management, complaint, Slovenia, customers
Published: 22.01.2018; Views: 355; Downloads: 184
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2.
Supervision of medical activities
Grega Strban, 2016, original scientific article

Abstract: It is investigated what kind of supervision could be exercised over medical activities in order to ensure the highest attainable quality of healthcare and access to medical services. To this end rights and especially duties of healthcare providers, definitions of sickness and effective healthcare provision, as well as various supervisory mechanisms and procedures for enforcing the rights, are analysed. It is argued that legal definitions of sickness and effective healthcare provision, stricter supervisory mechanisms and a single, legally regulated professional complaint procedure are required de lege ferenda.
Keywords: healthcare provision, sickness, mandatory health insurance, supervision, complaint proceedings, judicial review
Published: 08.10.2018; Views: 146; Downloads: 24
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