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1.
Individual's resistance regarding BPM initiative
Mirjana Pejić Bach, Vesna Bosilj-Vukšić, Daila Suša-Vugec, 2017, original scientific article

Abstract: Though the individual’s resistance is very often considered a significant barrier to BPM success, the literature on that topic is quite scarce. With the aim to shed light on this topic, we have conducted research of a Croatian insurance company. We examined the impact of individual’s resistance regarding BPM initiative using the theory of reasoned action. Structural equation model was developed using the data collected by the survey among company employees. The results indicate that subjective norms are positively related to the individual’s resistance regarding BPM initiative, while positive initial belief regarding BPM initiative tends to decrease the probability of resistance to change.
Keywords: business process management, theory of reasoned action, individual’s resistance, insurance company, change management, Croatia
Published: 03.05.2018; Views: 398; Downloads: 95
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2.
The perspective of business process outsourcing in Slovenian organizations
Franc Brcar, 2011, original scientific article

Abstract: Business process management (BPM) and business process outsourcing (BPO) play an important role in organizations helping them ensure competitiveness and competitive advantages and increase efficiency and effectiveness. Our study analyzes the role of outsourcing in Slovenian organizations. Data was obtained through a survey and interpreted with descriptive statistics, frequency statistics and Wilcoxon's signed ranks test. According to the results of statistical analysis there is 95% reliability that the degree of outsourcing of business processes in Slovenian organizations will increase and this applies to most business processes. Thus we can conclude that Slovenian organizations are following the trends in global markets and are adjusting to them as well.
Keywords: business process management, business process outsourcing, BPO, management, process
Published: 22.01.2018; Views: 613; Downloads: 340
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3.
The impact of managers on successful ERP implementation
Franc Ravnikar, 2010, original scientific article

Abstract: Lately, Enterprise Resource Planning (ERP) has been implemented in public organizations and organizations without competition in the marketplace. It is the ERP system that is almost as badly needed for the competitiveness and success of those organizations in the marketplace. The main reason lies in the fact that operating costs have to be reduced and the optimization of business processes is an option which nowadays is normally implemented together with new ERP. The success rate of ERP implementation remains very low with up to a 90% failure rate, as it is quoted in a lot of researches. Critical success factors (CSF) which influence successful ERP implementation are identical in all organizations. The main goal of this research is to find out the managers' impact on the critical success factors and thus their impact on the successful ERP implementation. Top management support is the most important critical success factor for successful ERP implementation, regardless of the fact whether the organization is on the market or not.
Keywords: enterprise resource planning, ERP, critical success factors, business process reengineering, the success rate of ERP implementation
Published: 22.01.2018; Views: 454; Downloads: 253
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4.
How close to reality is the „as-is” business process simulation model?
Bartlomiej Gawin, Bartosz Marcinkowski, 2015, original scientific article

Abstract: Background and Purpose: Business process simulation (BPS) model is based on real-life data form sources like databases, observations and interviews. It acts as “as-is” business scenario can used for reengineering. The main challenge is to gather relevant data and to develop simulation model. Research aims to elaborate BPS model and to systematically assess how close to reality it is. Design/Methodology/Approach: The research has been performed in Polish telecommunications company. Authors investigate technical process of expanding cellular network. After elaborating “as-is” model, authors use ADONIS simulation tool to run a series simulations and confront simulation results with actual historical events. After this, assessment whether computer simulation model can precisely map real-life business process - and consequently act as credible basis for process improvement - is made. Results: The simulation model has been constructed with data from the WfMS database, observations, staff knowledge and their experience. Fully equipped simulation model is found to allow reconstructing the historical execution of business activity with low margin for error. Some limitation were identified and discussed. Conclusion: BPS is not a popular approach for process reengineering and improvement yet. Data collection issues for BPS that require adopting process mining techniques and additional information sources are among the reasons for that. In our study, computer simulation outputs are compatible with historical events. Hence the model reflects the business reality and can be taken as a reference model while redesigning the process.
Keywords: business process, business process simulations, data acquisition, workflow systems
Published: 30.11.2017; Views: 497; Downloads: 307
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5.
Application of fuzzy AHP approach to selection of organizational structure with consideration to contextual dimensions
Alireza Aslani, Feryal Aslani, 2012, original scientific article

Abstract: The literature of organizational structure design is relatively rich along with conceptual and complex patterns. This complexity arising from the number of elements and numerous relations in addition to the nature of variables. Thereby, the lack of operational decision-making models is felt to propose adequate structural designs in practice. In this article, the researchers employ a fuzzy multi attribute decision making model (FMADM) to select the most suitable organizational structure based on expert’s judgments and by deploying contextual dimensions of the organization. Since the organizational changes especially in the structural levels are along with resistances among involved staffs, the implementation of this model is a supportive tool in addition to help the managers to make a qualified decision and change.
Keywords: organizational structure designing, business process reengineering, development management, integration, fuzzy ahpimage analysis, probabilistic modeling, signal processing, license plate recognition
Published: 28.11.2017; Views: 617; Downloads: 262
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6.
Analysis of increased information technology outsourcing factors
Franc Brcar, Boris Bukovec, 2013, original scientific article

Abstract: The study explores the field of IT outsourcing. The narrow field of research is to build a model of IT outsourcing based on influential factors. The purpose of this research is to determine the influential factors on IT outsourcing expansion. A survey was conducted with 141 large-sized Slovenian companies. Data were statistically analyzed using binary logistic regression. The final model contains five factors: (1) management’s support; (2) knowledge on IT outsourcing; (3) improvement of efficiency and effectiveness; (4) quality improvement of IT services; and (5) innovation improvement of IT. Managers immediately can use the results of this research in their decision-making. Increased performance of each individual organization is to the benefit of the entire society. The examination of IT outsourcing with the methods used is the first such research in Slovenia.
Keywords: informatics, information technology, outsourcing, business process
Published: 28.11.2017; Views: 527; Downloads: 254
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7.
Does grade level matter for the assesment of business process management maturity?
Renata Gabryelczyk, 2016, original scientific article

Abstract: The purpose of this paper is to create and test the practical application of a business process management maturity assessment conducted at two different grade levels (management and professional level) in an organization. The conceptual framework for this research includes creating a business process maturity indicator (BPMI) for six process areas: strategy, documentation, optimization, implementation, execution, and controlling. The comparative analysis of the business process management maturity is performed using the BPMI on two cases: inside a single organization and the sector internally.
Keywords: management, business process, models, strategy, optimization, execution, control
Published: 13.11.2017; Views: 404; Downloads: 93
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8.
Product lifecycle management through innovative and competitive business environment
Valentina Gečevska, Paolo Chiabert, Zoran Anišić, Franco Lombardi, Franc Čuš, 2010, published scientific conference contribution

Abstract: Product Lifecycle Management (PLM) is the process of managing the whole life cycle of a product starting from generating an idea, concept description, business analyzes, product design and solution architecture and technical implementation, to the successful entrance to the market, service, maintenance and product improvement. At present, a wide range of stakeholders including consumers, regulators, shareholders and public bodies are demanding that companies address product management through all life cycle in a more comprehensive and sustainable way. However, even if a company actually wishes innovate its processes for improving the way to account for project management, it will face relevant difficulties to deal with different guidelines, tools and methods currently addressing the matter from various points of view. The purpose of this paper is to review literature on PLM from an operational point of view with the objective to help companies to answer to the main market needs.
Keywords: product lifecycle management, business process, competitiveness
Published: 04.08.2017; Views: 560; Downloads: 299
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9.
Business process model and notation
Mateja Kocbek, Gregor Jošt, Marjan Heričko, Gregor Polančič, 2015, original scientific article

Abstract: With business process modelling, companies and organizations can gain explicit control over their processes. Currently, there are many notations in the area of business process modelling, where Business Process Model and Notation (BPMN) is denoted as the de facto standard. Aims: The aim of this research is to provide the state-of-the-art results addressing the acceptance of BPMN, while also examining the purposes of its usage. Furthermore, the advantages, disadvantages and other interests related to BPMN were also investigated. Method: To achieve these objectives, a Systematic Literature Review (SLR) and a semantic examination of articles% citations was conducted. Results: After completing SLR, out of a total of 852 articles, 31 were deemed relevant. The majority of the articles analyzed the notation and compared it with other modelling techniques. The remainder evaluated general aspects of the notation, e.g. history and versions of the standard, usage of the notation or tools. Conclusion: Our findings demonstrate that there are empirical insights about the level of BPMN acceptance. They suggest that BPMN is still widely perceived as the de facto standard in the process modelling domain and its usage is ever-increasing. However, many studies report that only a limited set of elements are commonly used and to this end, several extensions were proposed. The main purpose of BPMN remains the description of business processes.
Keywords: business process modeling, BPMN, acceptance, use, systematic literature review
Published: 06.07.2017; Views: 819; Downloads: 476
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10.
The steps towards successful reengineering in Slovenian companies
Duško Uršič, Matjaž Mulej, Boštjan Telič, 2005, review article

Abstract: The authors have been researching the theory and practice of BPR (business process reengineering) since early nineties. In the paper, their own definition of the steps toward a successful BPR is briefed and applied as a background of the author's benchmarking of management concepts of ISO 9000, TQM, BPR, and 20 Keys. These are the most influential management concepts in Slovenian organisations, as a case of the countries that are now new members of European Union. BPR was found supported most of all. The presented management concepts are compared on the basis of clearly defined criteria, such as targets, initiative, IT role, customer role, degree of BPR, role of implementation, and management, HRM, and rate of project implementation. Results may allow for a wider application of BPR concept offered here anew in different countries as business environments in a similar stage of economic development.
Keywords: Slovenia, company, reengineering, business process, economic development, company business
Published: 04.07.2017; Views: 570; Downloads: 83
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