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1.
The management of complaints in Slovene public administration
Janez Stare, Barbara Gruden, Polonca Kovač, 2008, original scientific article

Abstract: The Slovene public administration is part of the broader social system, therefore it must be responsive and proactive. The instrument of complaint in the administrative procedure, and wider in the context of the entire administrative management, is very helpful to public administration for tracking social changes and should therefore be seen as a form of constructive criticism. On the basis of user complaints regarding its services or the parties to the administrative procedure, the public administration must learn permanently and, as learning organisation, must incorporate its findings into future practice. The starting point of this contribution is the problems of the complaint in the narrow sense - customer dissatisfaction with the functioning of the public administration or arising from the fact that one of the characteristics of the administrative procedure or other services is the direct contact between the customer and the provider of the service. With this approach, the public administration will develop part of an integral system of quality and excellence that underlines the meaning of satisfaction of (all) the users of public services.
Keywords: public administration, administrative procedure, administrative management, complaint, Slovenia, customers
Published in DKUM: 22.01.2018; Views: 1304; Downloads: 412
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2.
Corruption in public administration units and organizational measures to prevent and fight corruption
Andrejka Mevc, Milan Pagon, 2008, original scientific article

Abstract: This paper presents the results of a study that investigated the attitudes of civil servants in public administration units in Slovenia regarding corruption at work. The results show that civil servants employed in public administration units take corruption seriously. The employees' perceptions of corruption and their willingness to report the offender are closely connected to their opinion on how others - their colleagues - perceive it (i.e., how serious they find corruption and whether they are willing to report the offender). There are important gender differences regarding the perceptions of corruption, as well as differences in the function they have and their membership in organizational units. The authors conclude that it is necessary to develop and strengthen the feelings of the employees' security and increase the link between perceiving corruption and one's own judgment of the seriousness of corruptive behaviour, as well as to decrease the tolerance regarding corruption.
Keywords: administrative corruption, corruptive behaviour, code of silence, anticorruptive measures, offender, management, civil servant, public administration unit
Published in DKUM: 29.11.2017; Views: 1112; Downloads: 353
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