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Načrtovanje zadovoljstva strank z metodo QFD v Zavarovalnici Maribor d.d. : diplomsko delo visokošolskega strokovnega programa
Zdravko Sičanović, 2004, undergraduate thesis

Keywords: kakovost, načrtovanje storitev, zadovoljstvo kupcev
Published in DKUM: 26.07.2007; Views: 3358; Downloads: 0
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