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Systems methodology for strategic decision-making in complex healthcare system
Tadeja Jere Lazanski, 2017, original scientific article

Abstract: Systems methodology as a support for strategic decision- making will be discussed in the paper. A society will be presented as a complex system, which is comprised of many smaller, complex systems as its component parts. The healthcare system is one of them. The support to the strategic decision-making in a healthcare system will be shown through systems thinking and systems modelling. We will develop models of a healthcare system in frame of a systems dynamics; a qualitative causal loop diagram (CLD), which helps us to discuss the challenges categorically and a quantitative model, which is a simulation model. Both models illustrate the discussed methodology.
Keywords: systems methodology, healthcare system, strategic decision-making, systems thinking, modelling
Published: 09.10.2018; Views: 618; Downloads: 51
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Systems approach to tourism
Tadeja Jere Lazanski, 2017, original scientific article

Abstract: Background and Purpose: The complexity of the tourism system, as well as modelling in a frame of system dynamics, will be discussed in this paper. The phaenomenon of tourism, which possesses the typical properties of global and local organisations, will be presented as an open complex system with all its elements, and an optimal methodology to explain the relations among them. The approach we want to present is due to its transparency an excellent tool for searching systems solutions and serves also as a strategic decision-making assessment. We will present systems complexity and develop three models of a complex tourism system: the first one will present tourism as an open complex system with its elements, which operate inside of a tourism market area. The elements of this system present subsystems, which relations and interdependencies will be explained with two models: causal-loop diagram and a simulation model in frame of systems dynamics. Design/methodology/approach: Systems methodology will be shown as the appropriate one, when we discuss complex systems challenges. For illustration, systems approach and systems methodology will be applied to tourism models. With building a qualitative causal-loop diagram we will describe the tourism system complexity in forms of system%s elements relations. Mutual influences among the elements will be presented with positive and negative loops, which forms circles of reinforcement and balance. This will help us to discuss the problem categorically. The final model will follow the causal-loop diagram. This will be a simulation model in a frame of system dynamics as an illustration of the discussed methodology. Results: The methodology offers the solution of effective and holistic promotion of complex tourism system transformation, which has the potential to go beyond the myth of sustainable tourism and create significant shifts in the approach and acting of the participants (elements of the system) involved. Systems approach brings to tourism and the society, in general, broader dimensions of thinking, the awareness interdependency, interconnectivity, and responsibility for the behaviour of a system, which can be observed by feedback loops. Conclusions: Findings about meaningfulness of systems thinking presented in the paper, are rarely presented to tourism society systemically and with the aim of designing sustainable complex tourism system. They show new approach, systems awareness and teaches thinking %out of the box%. Consequently, the sustainable behaviour is achieved: tourism supply and demand meet on responsible base and they connect to responsible stakeholders.
Keywords: systems approach, complexity, tourism system, modelling, system dynamics
Published: 22.01.2018; Views: 395; Downloads: 96
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Systems approach to standardisation, classification and modelling of managed events for tourism
Tadeja Jere Lazanski, Aleksandra Golob, 2015, original scientific article

Abstract: Background and Purpose: The standardisation and classification of managed events provide a legislative basis to distinguish events managed for tourism in their characteristics and quality. The systems approach to standardisation and classification of managed events is a unique, holistic view of event management quality and event organization in tourism. It enables a clear overview of a researched topic and provides adequate support to design and decision-making. In this paper, we explain the meaning of standardisation and classification for Slovenian legislation related to event management. We present the importance of a systems approach methodology for event categorization and classification as it relates to the quality of event management organization, the quality of staff, the quality of the event program and the quality of event services. Objectives: Provide an overview of events in tourism, related definitions and information gathered from scientific authors, which serves as current systems approach principles with which we want to achieve the desired results, positive changes in legislation; in our case-in the field of managed event quality for tourism through standardisation and classification of events on the national level in Slovenia. Method: A descriptive method and systems approach methods are fundamental methodological principles in our analysis. In the context of a systems approach, we used qualitative modelling and constructed causal loop models (CLD) of the legislative system of events and investments in the events. We also used context-dependent modelling (SD model) in a frame of systems dynamics. Results: We present the most appropriate solution to eliminate our problem or question about how to achieve high quality and unique events within event tourism and with event management, thereby creating added value to an event legislative system. We explain suggestions for achieving triple-bottom elements through well-designed quality standards and classification of events, which leads to an optimal categorization of events. Conclusion: From a systems point of view, event tourism processes, including event management, are systems consisting of people and technologies with the purpose of designing, producing, trading and deploying the idea of an event. It is necessary to transform the current Slovenian legislative system of events and prepare a document which standardizes and classifies events based on systems approach methodology.
Keywords: systems approach, standarization, classification, tourism, managed events, modelling
Published: 22.01.2018; Views: 456; Downloads: 285
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System dynamic models as decision-making tools in agritourism
Tadeja Jere Lazanski, 2016, original scientific article

Abstract: Agritourism as a type of niche tourism is a complex and softly defined phaenomenon. The demands for fast and integrated decision regarding agritourism and its interconnections with environment, economy (investments, traffic) and social factors (tourists) is urgent. Many different methodologies and methods master softly structured questions and dilemmas with global and local properties. Here we present methods of systems thinking and system dynamics, which were first brought into force in the educational and training area in the form of different computer simulations and later as tools for decision-making and organisational re-engineering. We develop system dynamics models in order to present accuracy of methodology. These models are essentially simple and can serve only as describers of the activity of basic mutual influences among variables. We will pay the attention to the methodology for parameter model values determination and the so-called mental model. This one is the basis of causal connections among model variables. At the end, we restore a connection between qualitative and quantitative models in frame of system dynamics.
Keywords: agritourism, multi-criteria decision-making, modelling, system dynamics
Published: 14.11.2017; Views: 553; Downloads: 96
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