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Does grade level matter for the assesment of business process management maturity?
Renata Gabryelczyk, 2016, original scientific article

Abstract: The purpose of this paper is to create and test the practical application of a business process management maturity assessment conducted at two different grade levels (management and professional level) in an organization. The conceptual framework for this research includes creating a business process maturity indicator (BPMI) for six process areas: strategy, documentation, optimization, implementation, execution, and controlling. The comparative analysis of the business process management maturity is performed using the BPMI on two cases: inside a single organization and the sector internally.
Keywords: management, business process, models, strategy, optimization, execution, control
Published in DKUM: 13.11.2017; Views: 1082; Downloads: 193
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