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Use of mobile technologies in tourism : natural health resorts study
Boštjan Brumen, Peter Planinc, Tomi Špindler, Mitja Gorenak, Tanja Lešnik Štuhec, 2020, original scientific article

Abstract: Mobile technologies have drastically changed the way people do everyday activities. Tasks previously reserved for desktop environments have moved to mobile devices, and nowadays, half of the internet traffic is stemming from mobile devices. The tourism industry is no exempt from the shift from desktop to mobile. In our research, we check to what extent natural health resorts have adapted and integrated mobile solutions to their websites. We collected data about the friendliness of selected websites using automated online tools and carried out a heuristic evaluation. The results were statistically analyzed and compared. Only roughly half of natural health resorts have optimized their websites for mobile devices. There are no statistically significant differences when comparing purely technical aspects. However, an in-depth heuristic evaluation has shown that some web sites are significantly more mobile-friendly than others and offer better technical conditions for enhanced user experience. Our study is the first technical and contentual evaluation of website mobile devices' friendliness in the natural health resort sector. It warns management, their marketing consultants, and web site developers about the opportunities they are missing by not supporting mobile users sufficiently. Further, it outlines deficiencies and provides suggestions and instructions for optimizing websites to enhance user-friendliness on mobile devices.
Keywords: mobile technology, mobile device, mobile Internet, health tourism, spa, natural health resort, web page, evaluation, heuristics
Published in DKUM: 26.01.2024; Views: 287; Downloads: 42
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UPORABA MOBILNIH TEHNOLOGIJ V PROMOCIJI ZDRAVILIŠKEGA TURIZMA SLOVENIJE IN HRVAŠKE
Peter Planinc, 2016, master's thesis

Abstract: Živimo v času, ko je žepna pametna mobilna naprava postala zmogljivo večnamensko orodje, ki nam omogoča pomembno komunikacijo preko mobilnega svetovnega spleta takoj in od koderkoli. Lahko celo zatrdimo, da mobilna tehnologija v osnovi spreminja navade in stil našega življenja, tako v načinu pridobivanja željenih informacij kot tudi v načrtovanju in izvajanju turističnega udejstvovanja. Z izvedeno raziskavo, ki je temeljila na dveh tehničnih analizah in hevrističnem ocenjevanju, smo preverili, kako so se ponudniki slovenskega zdraviliškega turizma prilagodili in integrirali rešitve, ki uporabnikom mobilnih naprav omogočajo učinkovito pridobivanje informacij preko njihovih spletnih strani. Ugotovili smo, da je večina slovenskih ponudnikov zdraviliškega turizma že optimizirala svoje spletne strani, tako da te zagotavljajo kakovostno uporabniško izkušnjo tudi koristnikom mobilnih naprav. Primerjave podatkov z nam konkurenčnim zdraviliškim turizmom na Hrvaškem kažejo, da so njihove spletne strani manj optimizirane za ustrezno mobilno uporabo, kar bi lahko ocenili kot konkurenčno prednost slovenskega zdraviliškega turizma.
Keywords: mobilne tehnologije, mobilna naprava, zdraviliški turizem, e-turizem, mobilni internet
Published in DKUM: 23.09.2016; Views: 1727; Downloads: 235
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