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1.
Managing IT services : aligning best practice with a quality method
Miha Kastelic, Peter Peer, 2012, original scientific article

Abstract: Managing information technology services is becoming an increasingly difficult task. To support the management of IT services, different standards and methodologies have been developed. ITIL (short for IT Infrastructure Library) is the most commonly used best practice approach to effective IT Service Management to date. ITIL focuses primarily on what to do in order to ensure value of IT services, but it does not explain how to achieve this effectively. This shortcoming can be overcome by complementing the framework with other quality approaches to service management. In this context several methodologies are mentioned including the use of Six Sigma (6s) methodology. The statistical nature of the Six Sigma methodology enables us to analyze the vast amount of data gathered from the field of IT. Only after these value-based metrics are obtained can the overall health of the IT service be determined and the necessary improvement measures made. The aim of this paper is to analyze in detail the two approaches. We will establish a common link between them, with it the opportunity to complement ITIL with the Six Sigma methodology, and consequently set foundations for introduction of necessary measurable changes.
Keywords: IT service management, ITIL, Six Sigma methodology, DMAIC, continual improvement
Published in DKUM: 04.12.2017; Views: 1299; Downloads: 192
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2.
RAZVOJ IGER ZA IOS
Rok Povše, 2011, undergraduate thesis

Abstract: Diplomsko delo predstavlja ključne značilnosti in omejitve platforme iOS ter navaja različne poslovne modele za trženje mobilnih aplikacij. Predstavljene so ključne tehnologije za delo z zvokom in grafičnim vmesnikom, pri čemer je podrobneje predstavljen odprtokodni pogon za igre, cocos2d za iPhone. Navedene so najboljše prakse in načini za optimizacijo pri razvoju iger za platformo iOS. Zadnji del diplomskega dela obsega implementacijo praktične rešitve, igre Traffic Master. Igra je implementirana v skladu s stopnjami, katerim moramo slediti pri razvoju iger in izkorišča tehnologije predstavljene v diplomskem delu.
Keywords: iOS, iPhone, iPod Touch, iPad, razvoj iger, OpenGL, UIKit, Core Graphics, Core Animation, cocos2d, zasnova iger
Published in DKUM: 05.04.2011; Views: 3414; Downloads: 305
.pdf Full text (5,55 MB)

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