Satisfaction of people with police roadside proceduresVinko Gorenak
, Marko Prevolčič
, 2008, original scientific article
Abstract: In the theoretical part of this paper, the authors present criteria by which the satisfaction of the public with police work can be measured. The focus lies on those criteria that are significant for police work in the community and for the reputation of the police as a state organ itself, which is co-responsible for(improving) security in the nation. The empirical part of this paper is based on a study that included 120 residents from the area of Slovenj Gradec police directorate. The interviewees had to give their opinion on various questions or statements about their satisfaction regarding police roadside procedures in the area that they live in. Furthermore, the authors examined the extent to which the residents are willing to help police officers, how they evaluate their work, on what basis the residents shape their opinion and how they evaluate interpersonal competencies of police officers. The results have shown that the satisfaction of residents with roadside police procedures in SlovenjGradec police directorate is relatively good since the majority of answers varies between 3 and 4 on a Likert scale ranging from 1to 5. Even though the evaluations are promising, the authors conclude the paper with several recommendations.
Keywords: satisfaction, residents, traffic, criteria, police, police work in community, respect
Published: 05.06.2017; Views: 312; Downloads: 48
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