RELATIONSHIP BETWEEN KNOWLEDGE MANAGEMENT INFORMATION SOLUTIONS AND HUMAN RESOURCE MANAGEMENT IN IT COMPANIESJelena Horvat
, 2015, doctoral dissertation
Abstract: Knowledge has been recognized as currency for organizational sustenance and competitive advantage and is the most prominent among traditional factors of production, such as land, labour and capital. Human resource management (HRM) includes decisions that affect the success of business, all with aim of achieving long-term goals. This thesis supports the premise of relationship between HRM and knowledge management (KM) with focus on information solutions and aims to elaborate on this link from the aspect of ICT companies. Four major parts in this thesis can be distinguished: first three concern the literature analysis of current findings and fourth part covers methodology, data analysis and conclusion. In the first part, current literature findings in the field of human resource management, its functions, applications, IT systems and previous research from Slovenia and Croatia are presented. HRM is observed through HRM functions (recruitment and selection; training and development; performance appraisal). In addition to functions, various research has been done in the field of best practices, which lead to enhancement of HR. These HR best practices are considered as important factors for successful knowledge management development. This thesis tries to present and comprehend the best practises of HRM through literature analysis and classification. Second part of the literature analysis concerns the knowledge management processes, systems and mechanisms, which are explained and supported with current research results. In the third part, findings on the relationship between HRM and KM are analysed providing a conceptual model for empirical research. This doctoral thesis focuses on two aims: the analysis of previous research findings in two perspective fields (human resource management and knowledge management) and developing and testing a conceptual model that would explain the relationship between them. Achieving these aims required a comprehensive preliminary research; involvement of experts in the field of HRM and a whole set of recent statistical techniques and findings to be applied for data analysis and interpretation. Three main hypotheses and a conceptual model regarding KM and HRM were formed based on literature findings. A total of 274 completed responses were received from companies. For data analysis and hypothesis software tool the SmartPLS is used. In ICT companies and IT departments in Slovenia and Croatia, the relationship between HRM functions and effective factors with knowledge management and information solutions is analysed. Data analysis showed that in most case there is not a large difference between Slovenian and Croatian companies when it comes to HRM functions and KM solutions. One of the major contributions is the analysis of literature evidence and providing new classification and categorization of the HRM best practice. Accordingly, after literature analysis, indicators of the HR best practice were categorized into two effective factors: Work design structures (sub-factors: Design of Work and Design of relationship) and Encouraging and opportunity structures. Second contribution are the hypothesis testing through which relationship between effective factor and knowledge management, and HRM functions, information solutions and knowledge management was analyzed. Data for this thesis was collected through online questionnaire administered to ICT companies in Slovenia and Croatia. This dissertation systemizes current literature findings in two perspective field and it offers an inside in the ICT companies form Slovenia and Croatia. Due to the fact that such research has not yet been done in Slovenia and Croatian nor systematization and classifications of best practices has been provided, this dissertation contributes to the field of human research management and knowledge management through theoretical and empirical findings.
Keywords: Human Resources Management, Knowledge Management, Knowledge Management Information Solutions, IT companies, Structural Equation Modelling
Published: 24.04.2015; Views: 1100; Downloads: 110
Full text (2,38 MB)