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Naslov:The interplay among restaurant SMEs' financial, quality, and managers' perceived business performance : a balanced scorecard approach
Avtorji:ID Kukanja, Marko (Avtor)
ID Planinc, Tanja (Avtor)
ID Žnidaršič, Anja (Avtor)
Datoteke:.pdf The_Interplay_Among_Restaurant_SM-Kukanja-2023.pdf (352,29 KB)
MD5: 68B6586C83B6DA6EF266B2FC91C25FF6
 
URL https://hrcak.srce.hr/clanak/434696
 
Jezik:Angleški jezik
Vrsta gradiva:Znanstveno delo
Tipologija:1.01 - Izvirni znanstveni članek
Organizacija:FOV - Fakulteta za organizacijske vede
Opis:The present study aims to test a simplified version of the balanced scorecard (BSC) model for restaurant industry SMEs. This study aims to determine if (I) restaurant managers' perceived business performance correlates to SMEs' (II) actual financial and (III) quality performance. A new variable, the manager's perceived business performance, was added in light of the unique characteristics of restaurant SMEs. We hypothesized that all three business perspectives are positively correlated since restaurant managers must have realistic perceptions of SMEs' business performance. A total of 266 questionnaires were obtained from restaurant managers, and 1,330 questionnaires were obtained from restaurant guests. SMEs' official financial reports served as the basis for the analysis of financial data. Exploratory factor analysis and correlation analysis were used to investigate the relationships among the three perspectives. Results indicate that managers' perceptions of business performance are not correlated to SMEs' actual financial performance, and managers have realistic perceptions about the quality of what restaurants offer. Interestingly, SMEs' financial performance is not correlated to guests' perceptions of quality. Introducing a new internal perspective indicates the incoherence among the three BSC perspectives. Furthermore, using selected variables highlights the necessity of raising the managerial perspective in future restaurant SME studies.
Ključne besede:restaurant industry, balanced scorecard, quality, SMEs, Slovenia
Status publikacije:Objavljeno
Verzija publikacije:Objavljena publikacija
Datum objave:01.01.2023
Leto izida:2023
Št. strani:str. 270-284
Številčenje:Vol. 71, no. 2
PID:20.500.12556/DKUM-84859 Novo okno
UDK:338.488.2:640.43(497.4)
COBISS.SI-ID:152134659 Novo okno
DOI:10.37741/t.71.2.3 Novo okno
ISSN pri članku:1849-1545
Datum objave v DKUM:01.08.2023
Število ogledov:562
Število prenosov:54
Metapodatki:XML DC-XML DC-RDF
Področja:Ostalo
:
KUKANJA, Marko, PLANINC, Tanja in ŽNIDARŠIČ, Anja, 2023, The interplay among restaurant SMEs’ financial, quality, and managers’ perceived business performance : a balanced scorecard approach. Tourism [na spletu]. 2023. Vol. 71, no. 2, p. 270–284. [Dostopano 10 april 2025]. DOI 10.37741/t.71.2.3. Pridobljeno s: https://dk.um.si/IzpisGradiva.php?lang=slv&id=84859
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Gradivo je del revije

Naslov:Tourism
Skrajšan naslov:Tourism
Založnik:Institute for Tourism, Croatian National Tourist Board
ISSN:1849-1545
COBISS.SI-ID:106280963 Novo okno

Licence

Licenca:CC BY-NC-ND 4.0, Creative Commons Priznanje avtorstva-Nekomercialno-Brez predelav 4.0 Mednarodna
Povezava:http://creativecommons.org/licenses/by-nc-nd/4.0/deed.sl
Opis:Najbolj omejujoča licenca Creative Commons. Uporabniki lahko prenesejo in delijo delo v nekomercialne namene in ga ne smejo uporabiti za nobene druge namene.

Sekundarni jezik

Jezik:Slovenski jezik
Ključne besede:prehrambeno gostinstvo, uravnotežen sistem kazalnikov, kakovost, MSP, Slovenija


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